Payments, IoT And AI - The Technology Making Waves in 2019  -  Retail Voices

The headlines this year were dominated by the alleged fall of the high street. Ajmal Mahmood, Proposition lead at KCOM, told Retail Voices what he expects to see in the retail industry in 2019: retail technologies coming together to provide a frictionless customer experience. How realistic is this store of the future? Ajmal cites the Amazon Go stores as an example.

 

 

Internet of Things, Artificial Intelligence, Customer Experience, Customer Service