Why are we increasing our prices and when is it happening?

From 1 March 2026 our annual price increase will be applied to your bill.

Like many broadband providers across the UK, we review our prices each year to ensure we can continue delivering a reliable, high-quality service. This price change helps us invest in the things that matter most to our customers, including:

  • A resilient, secure network that’s built for the future
  • Local customer support teams and engineers you can rely on
  • Continued improvements to in-home Wi-Fi, designed to deliver stronger, more reliable coverage throughout your home

Our customers are gaming, streaming, browsing, and downloading more than ever.

To keep up with growing demand, and to make sure you continue to enjoy a fast, stable connection, we’ll keep investing in our network and services so you get the best possible online experience.

Which prices are increasing?

Most standard broadband packages will increase by £1–£3 per month, depending on your package. (Flex packages are excluded from this price increase).

Please refer to your letter or email for the price rise of your package. Or visit our pricing page for more details at www.kcom.com/pricing.

The new price comes into effect from 1 March 2026.

If your bill date isn’t on the 1st of the month, the increase will be pro-rated back to 1 March and shown as a separate line on your March bill, so you can clearly see how it’s been applied.

Our call bolt ons will be increasing by £2.50 from 1 March 2026. These still represent great value for money with our UK Landlines & Mobile equivalent to just 20 minutes of calls to a UK mobile per week

The KCOM Difference

At KCOM, we continue to be the only local provider who can offer powerful benefits such as:

  • 24/7, 365 days support with a local customer support team
  • 99.999% network availability*
  • The UK's most reliable full fibre broadband network**
  • Streaming Netflix, Prime and Disney+ from our local caches allowing you access to your favourite content quicker
  • Home landline included as standard with all our broadband packages

These benefits help ensure our network remains as dependable and future-ready as other major UK providers, while continuing to deliver a consistently high-quality experience.

Have a question about the pricing changes?

Please get in touch via our contact us form below.

FAQs

  • What makes KCOM’s broadband unique, and how do we compare to competitors?

    KCOM stands out by delivering a reliable, high-quality broadband service designed for modern households.

    Our customers benefit from:

    A robust local network

    • Our network has a 99.999% service availability*, with the lowest fault rates vs National providers**
    • Fast, stable broadband backed by local infrastructure that’s built to be future-ready

    Power services

    • Power Streaming: smooth, buffer-free streaming, including high-demand 4K content
    • Power Gaming: ultra-low latency for fast, responsive online gaming
    • Power Shield: 24/7 online protection to help keep your connection secure

    Local customer support

    • Local contact centres and engineers, offering a more personal level of service than many national providers

    While it can be difficult to compare broadband packages on a like-for-like basis, these features help ensure KCOM delivers excellent value alongside a dependable online experience.

  • What should I do if I’m out of contract?

    If you’re out of contract, you have several options:

    • Re-contract for 24 months to secure a better deal and avoid the £5 out-of-contract charge
    • Upgrade your package if you’re looking for faster speeds or additional features
    • Re-contract or upgrade online using the link in your email or letter, or through MyAccount/MyKCOM
    • Cancel your service without penalty if you decide to leave

    If you’re unsure which option is right for you, our team can help you review your choices.

  • What is the best broadband package for me?

    The best package depends on how you use your broadband, whether that’s streaming, gaming, working from home, or browsing.

    You can:

    • Review available packages in MyAccount/MyKCOM
    • Re-contract or upgrade online using the link provided in your price rise email or letter
    • Contact us if you’d like help choosing a package that better suits your needs

    If you're out of contract, you can change your package at any time.

  • Can I downgrade/upgrade my package?

    Yes, depending on your contract status.

    • Upgrading to a higher package will start a new 24-month contract
    • Downgrading to a lower package is also possible and will start a new 24-month contract
    • If you are out of contract, you can change your package freely

    Our team can help you explore the options available to you.

  • How much will my next bill be?

    The exact increase depends on your package.

    Most standard broadband packages will increase by £1–£3 per month from 1 March 2026.

    If your bill date is after 1 March, your March bill may include:

    • Your new monthly price, and
    • A separate pro-rata “March revision” line to cover the period from 1 March up to your bill date

    This ensures the increase is applied fairly and transparently.

  • I recently signed up to a new 24-month contract, will my price increase?

    Yes. The annual price increase will still apply.

    This is permitted under the terms and conditions agreed when you signed your contract. Annual price adjustments are now an industry standard and are applied by most major broadband providers.

  • I recently agreed a discount/offer on my current package, will I still receive a price increase?

    Yes, if your package is affected by the price rise.

    Any agreed discounts will still apply, but they’ll be calculated after the standard package price has been updated.

    This means you’ll continue to receive the full benefit of your discount.

  • When will my charges increase?
    Price increases will be effective from 1 March 2026, and dependant on your billing period, will be pro-rata to this date.
  • Why is there an extra line on my bill?

    If your bill date isn’t on 1 March, you’ll see a separate line on your March bill showing the pro-rata adjustment for the days between 1 March and your bill date.

    This helps clearly show how the price change has been applied.

  • How often does KCOM review and adjust prices?

    We review our prices annually.

    Annual price adjustments help us continue investing in our network, services, and customer experience, while remaining compliant with Ofcom regulations.

  • Is there a grace period or promotional offer for existing customers to adjust to the new prices?
    No. The price increase applies from 1 March 2026 for all affected packages.

Terms and conditions

  • 99.999% network availability*
    *Geographical restrictions may apply. For more information visit kcom.com/difference. KCOM full fibre broadband is subject to status, credit check, and universal conditions for service, see www.kcom.com/home/legal.
  • Lowest fault rate vs national providers**

    **KCOM had the lowest average number of monthly faults per 1,000 customers compared to the national providers in the Ofcom report published May 2025, using the latest available data from 2024.

    For verification see kcom.com/ofcomreport. Geographical restrictions may apply. For more information visit kcom.com/difference. KCOM Full Fibre broadband is subject to status, credit check and universal conditions for service; see www.kcom.com/home/legal.