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Choose a full fibre broadband package

  • 175Mbps Average download speed

    Full Fibre 175 

    1 FREE eero router
    Unlimited data
    Perfect for homeworking
    175 Mbps upload speed
    24 month contract
    Check postcode
  • 500Mbps Average download speed

    Full Fibre 500 

    Two FREE eero 6+ routers
    Unlimited data
    Perfect for gamers
    500 Mbps upload speed
    24 month contract
    Check postcode
  • 900Mbps Average download speed

    Full Fibre 900 

    Two FREE eero 6+ routers
    Unlimited data
    The ultimate package
    500 Mbps upload speed
    24 month contract
    Check postcode

    Your service will be delivered over full fibre to your home. You can find out more about what that means here

    All orders are subject to status, credit check and our Universal Conditions for Service, see Legal. Geographical restrictions apply to offers, you can check postcode eligibility in our Price Manual, or on our Website

    Why KCOM?

    • Welcome credit

      Receive up to £50 credit (on our 100Mbps product) to free you up from your current provider. Find out more about welcome credit.

    • We’re a heartbeat away

      Our customer service teams and engineers are locally based, so when you need a fast response or home visit, we’ll always be close enough to support you. 

    • Dedication connection

      Get your own exclusive fibre connection, which means you’ll get the speeds you pay for (because you’ll never have to share your connection with your neighbours). 

    • Fast-forward

      Get the ultimate full fibre broadband experience and enjoy some of the fastest speeds in the UK, right to your door. It’s time to speed things up so that you can enjoy all the things you love online.

    • We're on your team

      We’re a Yorkshire-rooted company with over 100 years’ experience under our belt. We’re proud of our heritage but most importantly, we know that our people here at KCOM have shaped our success. 

    • We ARE your community

      We’ve invested £100 million into our region’s towns and villages to create the infrastructure needed to pave the way for stronger, better, faster online connectivity. Full fibre broadband should be available for everyone; we deserve it.

    • Transparent pricing

      We’re true to our word. There are no upfront costs to pay – we’ll only ask for payment after your installation is complete.

    • Freedom to switch

      If you’re tied into a contract with another provider, don’t worry, we’ll contribute to the cost of leaving them. The sooner you’re with us, the sooner you can experience all of the good stuff that comes with our full fibre broadband. Find out more about welcome credit.

      Don't just take our word for it

      Broadband speed calculator

      What do the speeds mean to you in real terms? View an estimated download time for some of the most common file types. See how choosing the right broadband package could make all the difference.

      Download Speed/Mbps
      Time/Hrs:Mins:Secs
      100Mbps

      00:00:00

      175Mbps

      00:00:00

      500Mbps

      00:00:00

      900Mbps

      00:00:00

      Examples are for illustrative purposes only. File sizes are indicative only and may be larger or smaller depending on content. Download times are measured in seconds and calculated using the formula file size (MB) / (download speed(Mbs) / 8) and compare KCOM’s 900Mbps Lightstream fibre to the home broadband service with Ofcom’s reported average speed for UK home broadband - FTTC connections (46.8Mbps). Please note KCOM services are subject to a traffic management policy. For more information on speeds, please visit our broadband speeds explained page.

      Choosing a package

      There's lots to consider when it comes to broadband, from speeds to data to the different types of broadband technology. We've put together a guide which will help you decide the best broadband bundle for your circumstances.

      Broadband buying guide

      FAQs

      • Does having full fibre broadband actually make a difference?

        Yes, we've built our network to be 100% fibre, so that you get the fastest and most reliable broadband connection possible. Unlike with copper cables, it doesn't matter how far you live from the cabinet - you'll still get a premium broadband experience. Lightstream has been designed to cope with high levels of uploads and downloads, meaning that you can say goodbye to buffering movies, webpages that take ages to load, and your connection dropping when someone else in the household goes online. It's much faster than standard broadband, and more reliable.


      • Is Lightstream full fibre broadband available in my area?
        You can check the current availability of Lightstream on our rollout page, or by searching on our postcode checker. If your area doesn't show up, please check again in the near future, as we're constantly rolling out to new neighbourhoods.

      • How does switching providers work?

        Switching to us from another provider is simple, and we’re with you every step of the way to ensure there’s no disruption to your service.

        You'll be able to choose your installation date when you place your order with us. Once this has been confirmed, you’ll then just need to let your existing provider know that you'd like to switch, and confirm what date you want your current services to end.

        You'll receive your new router through the post, and on your installation day an engineer will visit your home to connect your new services. You'll then be able to enjoy your new faster, more reliable broadband straight away


      • What if I change my mind?

        We think you’ll love your new broadband, but if you change your mind after ordering, please contact us as soon as possible and let us know. If you are a new customer, you have the right to cancel your new service within 14 days after your installation date without giving any reason.

        Once the cancellation period has passed, if you choose to end your service within the contract term, an early termination charge may apply. We’ll provide more details about your cancellation terms before you checkout.


      • When will my new internet connection be live?

        From the date you place your order, it typically takes between 7 to 14 days for your internet to be set up while we complete your installation. It can sometimes take longer, for example if you select a later activation date, or due to the availability of our engineers.

        You’ll be able to select an installation date that works best for you. On the day of your installation, an engineer will connect your new services and then leave you in peace to enjoy faster, more reliable broadband.