Choose a Lightstream full fibre broadband package
*Offer is available to new fibre broadband residential customers. The monthly discount quoted will be applied to your bill each month for the minimum 24-month contract period. Our standard published prices will apply thereafter, see kcom.com/pricing. The prices shown above are in contract prices. We will apply an out of contract fee to your bill after the minimum contract period if you don’t recontract. £24.99 connection fee applies. All other charges, including bolt-ons are unchanged. In March of each year, your price will increase by an amount equal to the 12 month Consumer Price Index (CPI) inflation rate published by the Office for National Statistics in January of that year (i.e., the previous December CPI inflation rate) plus 3.9%. Speeds quoted are average download speeds. All orders are subject to status, credit check and our Universal Conditions for Service, see kcom.com/home/legal. Offer ends 03/06/2024.
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Full terms and conditions
The offer
April Offer 24 – Tiered months free then discounted monthly rental for remaining months on Full Fibre 175, and Full Fibre 300, Full Fibre 500 & Full Fibre 900
• Full Fibre 175 – 1 month free then £19.99* a month for the remaining 24 month contract period
• Full Fibre 300- 2 months free then £29.99* a month for the remaining 24 month contract period
• Full Fibre 500 – 2 months free then £34.99* a month for the remaining 24 month contract period
• Full Fibre 900 – 3 months free then £44.99* a month for the remaining 24 month contract period
*until March 2025 (monthly price increases each March by CPI + 3.9%). Our standard price applies following the 24 month contract period.
Offer period: Offer period: 4th April 2024 – 3rd June 2024 inclusive
Eligibility: For new fibre broadband residential customers who purchase, Full Fibre 175, Full Fibre 300, Full Fibre 500, or Full Fibre 900Mbps packages. This offer is available to new fibre broadband residential customers in eligible rollout areas only, excluding HU1 to HU17
Subject to network availability. Offer will be applied to your bill each month for the minimum 24-month contract, our standard published prices will apply thereafter, see kcom.com/pricing. In March of each year, your price will increase by an amount equal to the 12 month Consumer Price Index (CPI) inflation rate published by the Office for National Statistics in January of that year (i.e., the previous December CPI inflation rate) plus 3.9%. The annual price increase will be applied to our standard price for the package you are on. If you have an active offer or discount on your package at the time of the increase, the value of the offer or discount will remain the same and will continue to be deducted from the new standard price until your offer or discount expires. After the expiry of any offer or discount, your monthly price will be our current standard price at that time for that package. £24.99 connection fee applies. All other charges, including bolt-ons are unchanged. Speeds quoted are average download speeds.
The prices shown are in contract prices. After your contract term ends, an out of contract charge will be applied to your bill. Please see the Price Manual for full details, www.kcom.com/home/legal.
For full package details, visit: http://pricing.kcomhome.com/media/1605/p05-s24-props-32.pdf. Offer is subject to status, a credit-check, payment by direct debit and our standard terms and conditions available at www.kcom.com/home/legal. Offer applies to orders placed instore, online or by telephone during the Offer Period. We reserve the right to amend or withdraw the Offer at any stage. Cash or credit alternatives will not be offered. The Offer is administered by KCOM Group Limited, 37 Carr Lane, Hull HU1 3RE and these terms are governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
Speeds
Speeds quoted are average download speeds. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee.
Where we deliver Lightstream real fibre broadband (FTTH) services, the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (FTTC) to deliver your broadband service the performance will vary by distance.
For more information on speeds, please click here.
Your order
All orders are subject to network availability, minimum 24 month contract, status, credit check and our Universal Conditions for Service available at kcom.com/home/legal. To view our early termination charge policy, click here.
All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-Direct Debit or paper billing are available options but subject to additional monthly charges.
Why KCOM?
Don't just take our word for it
Broadband speed calculator
What do the speeds mean to you in real terms? View an estimated download time for some of the most common file types. See how choosing the right broadband package could make all the difference.
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175Mbps |
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500Mbps |
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900Mbps |
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Choosing a package
There's lots to consider when it comes to broadband, from speeds to data to the different types of broadband technology. We've put together a guide which will help you decide the best broadband bundle for your circumstances.
FAQs
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Does having full fibre broadband actually make a difference?
Yes, we've built our network to be 100% fibre, so that you get the fastest and most reliable broadband connection possible. Unlike with copper cables, it doesn't matter how far you live from the cabinet - you'll still get a premium broadband experience. Lightstream has been designed to cope with high levels of uploads and downloads, meaning that you can say goodbye to buffering movies, webpages that take ages to load, and your connection dropping when someone else in the household goes online. It's much faster than standard broadband, and more reliable.
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Is Lightstream full fibre broadband available in my area?
You can check the current availability of Lightstream on our rollout page, or by searching on our postcode checker. If your area doesn't show up, please check again in the near future, as we're constantly rolling out to new neighbourhoods.
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How does switching providers work?
Switching to us from another provider is simple, and we’re with you every step of the way to ensure there’s no disruption to your service.
You'll be able to choose your installation date when you place your order with us. Once this has been confirmed, you’ll then just need to let your existing provider know that you'd like to switch, and confirm what date you want your current services to end.
You'll receive your new router through the post, and on your installation day an engineer will visit your home to connect your new services. You'll then be able to enjoy your new faster, more reliable broadband straight away
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What if I change my mind?
We think you’ll love your new broadband, but if you change your mind after ordering, please contact us as soon as possible and let us know. If you are a new customer, you have the right to cancel your new service within 14 days after your installation date without giving any reason.
Once the cancellation period has passed, if you choose to end your service within the contract term, an early termination charge may apply. We’ll provide more details about your cancellation terms before you checkout.
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When will my new internet connection be live?
From the date you place your order, it typically takes between 7 to 14 days for your internet to be set up while we complete your installation. It can sometimes take longer, for example if you select a later activation date, or due to the availability of our engineers.
You’ll be able to select an installation date that works best for you. On the day of your installation, an engineer will connect your new services and then leave you in peace to enjoy faster, more reliable broadband.