What people round here say about us
Get real good, real local full fibre right here
Powerfully fast
99.999%* uptime
Up to £200 welcome credit
Switch to KCOM and enjoy full fibre broadband with no disruption and no downtime.
Choose a full fibre broadband package
Your service will be delivered over full fibre to your home, find out about what it means. These prices apply to new customers only, geographical restrictions apply. Please see Terms and Conditions for details.
Why Wi-Fi 7 works harder
Switch and get up to £200 in welcome credit
Still in contract with another provider? We'll cover up to £200 of your early termination fees when you switch, so leaving early doesn't have to cost you.
We'll handle your switch so you don't have to
1. Choose your speed
2. Sit back and relax
With a few extra details, we can save you the hassle and handle your switch for you, with no overlap or downtime.
3. Get powered up
Why KCOM?
Unlock the ultimate experience with our full fibre broadband that delivers uniquely powerful streaming, gaming, security and more.
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Real good
We're the UK's most reliable broadband*, with fewer faults than other national providers, so your connection stays up when you need it most.
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Real local
Our broadband network is built for East Yorkshire, North Lincolnshire and North Yorkshire, so you're not sharing it with the rest of the UK
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The power is all yours
On top of reliable full fibre, you also get the UK's fastest Wi-Fi tech* with app control, enhanced security and more - a powerful full fibre experience all round.
Stream Netflix, Disney+ and Prime video real fast.
Because we store streaming content locally.
Not ready to switch just yet?
Let us remind you when your contract ends - so you can make the move to better broadband with KCOM, right on time.
FAQs
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Does having full fibre broadband actually make a difference?
Yes, we've built our network to be 100% fibre, so that you get the fastest and most reliable broadband connection possible. Unlike with copper cables, it doesn't matter how far you live from the cabinet - you'll still get a premium broadband experience. Lightstream has been designed to cope with high levels of uploads and downloads, meaning that you can say goodbye to buffering movies, webpages that take ages to load, and your connection dropping when someone else in the household goes online. It's much faster than standard broadband, and more reliable.
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What is One Touch Switch?
One Touch Switch is a new Ofcom-regulated service that makes it quick and easy to switch broadband providers. You only need to contact your new provider (like KCOM), and we’ll handle the rest - including notifying your current provider.
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Do I need to contact my current broadband provider?
No - with One Touch Switch, KCOM will take care of the entire process. There’s no need to call or cancel anything with your current broadband provider.
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Will I lose internet access during the switch?
No, your service should continue without disruption. The switch is designed to be seamless, so you stay connected throughout the process.
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Is KCOM full fibre broadband available in my area?
You can check the current full fibre availability on our rollout page, or by searching on our postcode checker. If your area doesn't show up, please check again in the near future, as we're constantly rolling out to new neighbourhoods.
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What if I change my mind?
We think you’ll love your new broadband, but if you change your mind after ordering, please contact us as soon as possible and let us know. If you are a new customer, you have the right to cancel your new service within 14 days after your installation date without giving any reason.
Once the cancellation period has passed, if you choose to end your service within the contract term, an early termination charge may apply. We’ll provide more details about your cancellation terms before you checkout.
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When will my new internet connection be live?
From the date you place your order, it typically takes between 7 to 14 days for your internet to be set up while we complete your installation. It can sometimes take longer, for example if you select a later activation date, or due to the availability of our engineers.
You’ll be able to select an installation date that works best for you. On the day of your installation, an engineer will connect your new services and then leave you in peace to enjoy faster, more reliable broadband.
All the legal stuff
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Full fibre offers
Offer
Wi-Fi 7 Offer – discounted monthly rental for 24 months on Power Fibre 100, Power Fibre 300, Power Fibre 500 and Power Fibre 900.
- Power Fibre 100 – £22.99 a month for the 24-month contract period and 1 eero 7 router
(monthly price will increase to £24.99 on 1 March 2027 and £26.99 on 1 March 2028)
- Power Fibre 500 – £26.99 a month for the 24-month contract period and 1 eero 7 router
(monthly price will increase to £29.99 on 1 March 2027 and £32.99 on 1 March 2028)
- Power Fibre 900 – £29.99 a month for the 24-month contract period and 1 eero Pro 7 router
(monthly price will increase to £32.99 on 1 March 2027 and £35.99 on 1 March 2028)
Offer period: 14th July – 7th September 2026 inclusive.
Eligibility: For new fibre broadband residential customers who purchase Power Fibre 100, Power Fibre 500, or Power Fibre 900Mbps packages. This offer is available to new fibre broadband residential customers in eligible rollout areas only, excluding HU1 to HU17. Offer applies to orders placed instore, online or by telephone during the Offer Period. Offers are subject to postcode eligibility checks. Cooling off rights apply; see the Universal Conditions for Residential Service for details. We reserve the right to amend or withdraw the Offer at any stage. Cash or credit alternatives will not be offered. Offers are administered by KCOM Group Limited, 37 Carr Lane, Hull HU1 3RE and these terms are governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
Pricing
*Discount will be applied to your bill each month for the minimum 24-month contract period. Free connection fee applies on Power Fibre 100, 500 and 900. Our standard published prices will apply thereafter, see kcom.com/pricing.
In March each year, your price will increase to the prices shown above according to the package you purchase from us. We may also increase charges at any other time; if we do you will be able to cancel your agreement during the 30-day period after we announce the change and you won't have to pay any early termination fees. If you have an active offer or discount on your package at the time of the increase, the value of the offer or discount will remain the same and will continue to be deducted from the new standard price until your offer or discount expires. The prices shown are in-contract prices. After your contract term ends, an out-of-contract charge will be applied to your bill. Please see the Price Manual for full details. After the expiry of any offer or discount, your monthly price will be our current standard price at that time for that package. All other charges, including bolt-ons, are unchanged. Geographical restrictions apply to this offer; you can check postcode eligibility on our website, or in our Price Manual.
Speeds
Speeds quoted are average download speeds.
Your order
All orders are subject to status, credit check and our Universal Conditions for Service available at kcom.com/home/legal. Offer ends 07/09/2026.
All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-Direct Debit or paper billing are available options but subject to additional monthly charges.
- Power Fibre 100 – £22.99 a month for the 24-month contract period and 1 eero 7 router
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Ofcom May Publication
KCOM had the lowest average number of monthly faults per 1000 customers compared to the national providers in the Ofcom report published May 2025 using the latest available data from 2024. Geographical restrictions may apply. Visit here for more information. KCOM Full Fibre Broadband is subject to status, credit check and universal conditions for service.Legal.
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Fastest Wi-Fi tech
*Fastest Wi-Fi tech refers to Wi-Fi 7, the latest commercially available Wi-Fi standard. Actual performance depends on compatible devices and home environment.
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Welcome Credit
Expansion Contract Buy Out
Contract buy-out if you’re with any UK broadband provider: Up to £200 credit on your KCOM bill depending on package selected.
- 100Mbps Unlimited package – up to £50
- 300Mbps Unlimited package – up to £100
- 500Mbps Unlimited package – up to £150
- 900Mbps Unlimited package – up to £200
Eligibility
For new fibre broadband residential customers who purchase Power Fibre 100Mbps, Power Fibre 300Mbps, Power Fibre 500Mbps, or Power Fibre 900Mbps packages. This offer is available to new fibre broadband residential customers in eligible rollout areas only, excluding HU1 – HU17.Offer details
If your current broadband provider charges you any early termination fees, you can claim up to £200 as a KCOM account credit, capped at the amount due for broadband and line rental charges over the remaining period of your current contract. This excludes outstanding rental charges, over-usage charges and call charges and is dependent on the package you select as set out above. We will confirm the maximum amount of the credit we will pay to you before you agree to switch your service to KCOM.
To claim this credit, you must have paid those early termination fees in full and send us proof of the early termination fee you have paid within 90 days of your KCOM full fibre service being activated.
You will receive the credit on your KCOM account within 30 days of KCOM receiving your proof of payment for your early termination fees.
Offer availability
Offer applies to orders placed in-store, online or by telephone. Cooling off rights apply. Subject to credit check, payment by Direct Debit, and KCOM’s standard terms and conditions available at www.kcom.com/home/legal.
Non-exchangeable
The credit has no cash or credit alternative and cannot be exchanged, transferred, or used in conjunction with any other offer.
Amendment or withdrawal
KCOM reserves the right to amend, withdraw, or extend this offer at any time.
Our details
The offer is administered by KCOM Group Limited, 37 Carr Lane, Hull, HU1 3RE. These terms are governed by the laws of England and subject to the exclusive jurisdiction of the English courts.