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Why are we increasing our prices and when is it happening?

From 1 March 2025 our annual price increase will be applied to your bill.
Here at KCOM, we’ve continued to power our customers with our local customer support team, resilient, secure network, and the launch of our new eero 6+ router to redefine the in-home experience.
Our customers are gaming, streaming, browsing and downloading more than ever and we’ll continue to invest in our network to make sure our customers continue to get the best possible online experience.

Which prices are increasing?

  • All broadband packages (excluding Flex) will be increasing by £1 - £3 per month depending on the package.

  • The price increase comes into effect from 1 March 2025. If your bill date is not on the 1st, your price increase will be pro-rata back to the 1st March. This will be shown as a separate line on your March bill.

How does KCOM prices compare with those of other providers?

KCOM’s pricing reflects fair value while delivering a reliable, high-quality broadband service that stands out in a competitive market.

As usual, comparing broadband packages on a like-for-like basis can be challenging. However, the features, connectivity quality, and service provided by KCOM, including the exclusive benefits our customers receive like Power Gaming, Power Streaming, and Power Shield, mean our network continues to be as robust and reliable as other UK national providers.

Have a question about the pricing changes?
Please get in touch via our contact us form below.

FAQs

  • What makes KCOM’s broadband unique, and how do we compare to competitors?
    KCOM stands out in the broadband market by delivering exceptional value, reliability, and premium service that’s hard to beat:
    Power Services:
    • Power Streaming: Buffer-free streaming, even for high-demand 4K content.
    • Power Gaming: Ultra-low latency for smooth, lag-free gaming and fast downloads.
    • Power Shield: 24/7 online protection, including threat monitoring and DDoS prevention.
    eero Whole-Home Wi-Fi:
    • Eliminates Wi-Fi dead zones, ensuring strong, reliable coverage in every room.
    • Multiple eero options are available to suit different home setups.
    Robust Local Network:
    • We provide fast, stable broadband that’s future-ready, backed by local infrastructure that national providers can’t match.
    Locally Hosted Content:
    • Popular platforms like Netflix and Amazon Prime perform better with reduced buffering and load times.
    Outstanding Local Support:
    • Unlike national providers, we have local contact centres and engineers who provide a personal, community-focused level of service.
  • What do I do if I’m out of contract?

    Please refer to your email or letter for your options. Out of contract customers will have the option to:

    • Remain on your existing package on a rolling contract.

    • Recontract your existing package, avoiding the £5 out of contract charge.

    • Upgrade your package for even more value.

  • What is the best broadband package for me?

    We’re always happy to talk to our customers about what service best meets their needs.

    Our friendly customer service team can provide you with more information to make an informed choice on what package works best for your online needs.

    If you’re out of contract, you can make changes to your account, which will ensure you continue to get excellent value from KCOM.

  • Can I downgrade/upgrade my package?

    If you’re currently in contract, you will not be able to cancel your package without incurring an early termination fee set out in your contract, although you are able to upgrade/downgrade your package without incurring a charge. Please be aware that this would re-enter you into a new 24-month contract.

    If you’re currently out of contract, you can choose another package which is most suitable for you. This would also avoid the £5 out of contract charge.

  • How much will my next bill be?

    This will depend on your existing package.

    The letter or email sent to you will detail exactly what the increase will be. This will also show as a separate line pro-rata back to the 1 March 2025.

  • I recently signed up to a new 24-month contract, will my price increase?

    Yes, this is permitted as part of the terms and conditions when signing up for a new contract.

    The annual price increase is an industry standard and tends to happen at the same time of year.

  • I recently agreed a discount/offer on my current package, will I still receive a price increase?

    The price increase will still apply if you have a package which is affected.

    The price increase will reflect the standard service price and then the agreed discount will be applied.

  • When will my charges increase?

    Price increases will be effective from 1 March 2025, and dependant on your billing period, will be pro-rata to this date.

  • Why is there an extra line on my bill?

    For customers who do not bill on the 1st of the month, they will receive a separate line on their bill to show the back-date of the charge increase.

    For example, if you bill on the 15th of the month, and your price increase is £2 – your package price will increase by £2, but you'll also receive a line for the “March revision” which backdates the charge increase from 1 March – 14 March by £1.

  • How often does the KCOM review and adjust prices?

    Our new price increase structure is in line with Ofcom’s mid-contract price regulation. Price increases will be annual from 1 March each year, and the price increase will be dependent on your package. Please refer to kcom.com/pricing for further details. 

  • Is there a grace period or promotional offer for existing customers to adjust to the new prices?

    No, all price rises will be effective from 1 March for all packages impacted.

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