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How to install SamKnows

Written by KCOM Support on 23/03/2022. Posted in Broadband.

The article below is a guide to setting up your SamKnows box, for the first time.

  1. Check to ensure you have the necessary parts, these should include:
    • 1 x SamKnows Whitebox
    • 1 x Network cable
    • 1 x Power supply
  2. Connect one end of the cable to a spare yellow ethernet port on your router. Connect the other end to the port marked 'WAN' on the rear of the SamKnows Whitebox.
  3. Disconnect any other wired network devices from your home ADSL / Cable router. Plug them into the ports marked LAN1 - LAN4 on the rear of the SamKnows Whitebox.
    (Please note the USB port is non-functional)
  4. Connect the power cable to the SamKnows Whitebox and press the power button on the back of the unit (labelled ON/OFF)
  5. The Activation LED light (2 revolving arrows) will flicker for approximately 30-60 seconds while it is activating and then stay on solidly once a connection has been made.
  6. You will receive an automated email within 24 hours o confirm it is all working and we have detected that your unit is operational. the email will contain your login details to view your SamKnows Analytics.


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