Skip to main content

Legal

Legal

Terms of use

Click here

Customer code of practice

Click here

Complaints code of practice

Click here

Privacy notice

Click here

Fair usage policy

Details of our Fair Usage Policy can be found in Section 14 of this document.

Traffic management

Click here

Early termination charges

Click here

Price manual

Click here

Disconnection policy

Click here

Information about mis-selling of telecommunications services

Click here

Universal conditions for residential services

Click here

Pay as you go broadband terms and conditions

Click here

Conditions for at home services

Click here

Consumer rights information

Click here

Acceptable use policy

Click here

Nuisance calls - our commitment

Click here

Vulnerability policy statement

Click here

Supporting vulnerable customers

Click here

Broadband speeds explained

Click here

Automatic compensation summary

Click here