What happens next?
1. Order confirmation email
You will receive an email confirmation shortly which will include all of your order information.
2. Review your order
We will need to contact you on the phone number provided to confirm a few further details. A member of the KCOM Team will be in touch in the next 48 hours.
3. Sit back and relax
Once we've confirmed all the details, we'll get to work setting up your new KCOM Lightstream service. We'll send you important order information and helpful reminders every step of the way.
What our customers say
More about your new services
Getting the most from the internet
To help you enjoy the best experience right from the start, we’ve put together this guide to answer some of the most commonly asked questions and provide tips on what you can do to improve things.
Download the PDF
How does an engineer install Lightstream broadband?
Find out more about what our engineers will be working on in the outside and inside your home to set up your Lightstream broadband service.
How is Lightstream installed?
Ten things you didn't know were affecting your Wi-Fi
Our full fibre Lightstream delivers the UK’s fastest broadband speeds right to your front door, but your in-home experience can be affected by many different factors
Maximise your Wi-FiAward-winning home broadband
We are exceptionally proud to have won European Broadband Awards - Quality and Affordability of Services award, ISPA’s Best Consumer Service Provider and INCA’s Best Urban Impact award.