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Why do I need to speak to someone before ordering?

Although Lightstream full fibre broadband is available in your area, your address is currently not connected to our network. This could be due to a few different reasons, for example you live in a flat or a new development, but it usually isn't an issue. We just need to have a quick chat to get some more information first.

Example products

Please note that the products shown are examples of what is currently redeemable for customers able to purchase Lightstream full fibre broadband and that they may not be redeemable when Lightstream is available to your address.

  • 30Mbps Average download speed

    Full Fibre Lite 

    5 Mbps upload speed
    Perfect for browsing
    Unlimited data
    18

    £29.99

    a month*

    Get in touch
  • Example offer
    175Mbps Average download speed

    Full Fibre 175 

    50 Mbps upload speed
    Perfect for homeworking
    Unlimited data
    18 month contract
    Includes FREE installation

    £44.99 a month*

    £29.50

    a month*

    Get in touch
  • Example offer
    500Mbps Average download speed

    Full Fibre 500 

    100 Mbps upload speed
    Perfect for families
    Unlimited data
    18 month contract
    Includes FREE installation

    £59.99 a month*

    £38.50

    a month*

    Get in touch
  • Example offer
    900Mbps Average download speed

    Full Fibre 900 

    180 Mbps upload speed
    The ultimate package
    Unlimited data
    18 month contract
    Includes FREE installation

    £69.99 a month*

    £52.50

    a month*

    Get in touch

    *Offer is available to new fibre broadband residential customers (postcodes HU1 – HU17, Driffield, Nafferton, Market Weighton, Pocklington, Howden, Goole, Withernsea, Hornsea or such other areas as communicated by KCOM from time to time). £15.49 per month off Full Fibre 175, £21.49 per month off Full Fibre 500 and £17.49 off Full Fibre 900 broadband packages for the duration of the 18m contract. The monthly discount quoted will be applied to your bill each month for the 18-month contract period. Our standard published prices will apply thereafter, see kcom.com/pricing. No connection fee (usually £24.99). All other charges, including bolt-ons are unchanged. Prices subject to CPI plus 3.9% increase every March. Speed quoted are average download speeds. Offer ends 31/08/2022. All orders are subject to status, credit check and our Universal Conditions for Service available at kcom.com/home/legal. For full offer terms, see kcom.com/specialoffers.

    • Terms and conditions

      The offer

      Discounted monthly rental price for 18 months and free connection on the following KCOM Lightstream Unlimited packages:

      • Full Fibre 175: £29.50 per month
      • Full Fibre 500: £38.50 per month
      • Full Fibre 900: £52.50 per month

      Offer Period: 1st July 2022 to 31st August 2022.

      *Offer is available to new fibre broadband residential customers (postcodes HU1 – HU17, Driffield, Nafferton, Market Weighton, Pocklington, Howden, Goole, Withernsea, Hornsea or such other areas as communicated by KCOM from time to time). Visit kcom.com/specialoffers for full offer terms and list of eligible rollout areas.

      Prices subject to CPI plus 3.9% increase each March starting 2022. Offer applies to orders placed instore, online or by telephone during the Offer Period. We reserve the right to amend or withdraw the Offer at any stage. Cash or credit alternatives will not be offered. Offers are administered by KCOM Group Limited, 37 Carr Lane, Hull HU1 3RE and these terms are governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

      Speeds

      Speeds quoted are average download speeds. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee.

      Where we deliver Lightstream real fibre broadband (FTTH) services, the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (FTTC) to deliver your broadband service the performance will vary by distance.

      For more information on speeds, please click here.

      Your order

      All orders are subject to network availability, minimum 18 month contract, status, credit check and our Universal Conditions for Service available at kcom.com/home/legal. To view our early termination charge policy, click here.

      All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-Direct Debit or paper billing are available options but subject to additional monthly charges.


    Request a call back

    Fill in the form below and a member of our team will be in touch shortly. By completing this form you are also giving us your consent to contact you to discuss Lightstream availability.

    KCOM takes privacy seriously. The personal data we collect, the way in which we will collect it and how we use that personal data will depend on the reason for which we have gathered it in the first place. For more information on how we will use personal data, please view our privacy notice.