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Step-by-step

  • 1. Choose your speed

    Check your postcode to see if we're in your area, explore our packages and find the best deal for you.

  • 2. Sit back and relax

    With a few extra details, we can save you the hassle and handle your switch for you, with no overlap or downtime.

  • 3. Get powered up

    Enjoy our full fibre broadband that delivers uniquely powerful streaming, gaming, security and more.

    One Touch Switch

    Switching has never been simpler. With One Touch Switch, we’ll handle everything with your old provider, so you don’t have to.

    The installation process

    Illustration of KCOM- branded orange engineer van

    Engineer pre-visit

    Before your installation appointment, our pre-build team will plan and install the fibre direct to your home, replacing your existing telephone lines. An engineer will fit a small box to the outside of your home with a new cable that contains the fibre.

    Illustration of room with desk, lamp, chest of drawers and plug socket highlighted in orange.

    Prepare your home

    Next, you'll need to decide where your network box and router will sit, then make sure you have two plug sockets free. A single plug with an extension cable will work just fine.

    Illustration of woman using laptop, next to a router and speedometer showing ultrafast speeds of 500Mbps.

    Installation day

    On the big day, one of our engineers will need access to your home for around two hours. They'll fit your fibre cables, set up your new router, connect one of your devices and then leave you in peace to enjoy faster, more reliable broadband.




    Frequently asked questions

    • Does full fibre actually make a difference?

      Yes, full fibre has been designed to cope with high levels of uploads and downloads, meaning that you can say goodbye to buffering movies, webpages that take ages to load, and your connection dropping when someone else in the household goes online. It's much faster than standard broadband, and more reliable.

    • Is full fibre available in my area?
      You can check the current availability of full fibre on our rollout page, or by searching on our postcode checker. If your area doesn't show up, please check again in the near future, as we're constantly rolling out to new neighbourhoods.
    • Full fibre isn't available in my area yet. How do I register my interest?
      You can register your interest here and we'll get in touch as soon as the service is available in your area.
    • What will happen to my existing services on installation day?

      I'm an existing KCOM broadband customer:

      On switchover day, your phone line and internet may be down temporarily, if so our engineers will make sure your line is back up and running before they leave.

      I'm a KCOM phone customer but I don't currently have broadband:

      On switchover day, your telephone line will be turned off for no more than a few minutes while we switch on your fibre connection.

      I'm not currently a KCOM customer:

      On switchover day, we'll connect both your phone and broadband so you can start enjoying your new fibre service right away.

    • Can I rearrange my install appointment?
      Yes, you can, and it's free of charge if rearranged before the installation date. If you make an appointment and miss it without letting us know, or there's no one aged over 18 in the household on the day, we reserve the right to charge a missed appointment fee of £120.
    • Which line gets replaced?
      The telephone line that is replaced is the one that runs from your home to a telegraph pole. You won't need to be at home for this step.
    • What time of day is Lightstream installed?
      You can choose a time slot of either 8am-12pm or 12pm-4pm.
    • Can I choose when the switch happens?
      You’ll be told the earliest available date for the switch, and in many cases, you can request a date that works better for you.
    • What if I’m still in contract?
      You can still switch, but check if your current provider will charge an early exit fee. We recommend reviewing your contract before initiating a switch.
    • How will I know when the switch is complete?
      You’ll receive confirmation from KCOM and your old provider once the switch has been arranged, including details of your go-live date.

    Why KCOM?

    Unlock the ultimate experience with our full fibre broadband that delivers uniquely powerful streaming, gaming, security and more.

    • Power Streaming

      Goodbye to slow load times and hello to seamless streaming without buffering. Enjoy faster downloads and a smoother viewing experience.

      Find out more

    • Power Gaming

      No more long wait times during game updates, with KCOM gamers experience less lag while gaming and an accelerated download process.

      Find out more

    • Power Shield

      Enjoy network level protection with KCOM Power Shield. You are protected from the effects of malicious denial of service (DDOS) attacks.

      Find out more

      Not ready to switch just yet?

      Let us remind you when your contract ends - so you can make the move to better broadband with KCOM, right on time.

      Set a Reminder

      Two eero 6+ routers

      Powerful, seamless Wi-Fi coverage

      We've partnered with Amazon eero to combine the award-winning eero 6+ router with our powerfully fast full fibre broadband.

      • Powers 75+ devices without slowing down
      • TrueMesh intelligently routes traffic to optimise your connection
      • Schedule breaks for homework, bedtime or quality time
      • Prioritise the sites and devices that matter to you
      • Personalise profiles, filters and ad blocker to protect your home

      Award-winning home broadband

      • The ISPAs
      • European Broadband Award
      • INCA Award
      • Connected Britain

      We are exceptionally proud to have won European Broadband Awards - Quality and Affordability of Services award, ISPA’s Best Consumer Service Provider and INCA’s Best Urban Impact award.