Switchover - FAQs | KCOM Lightstream Real Fibre Broadband

How does this affect me?

Will you be digging up my street?

Click here to read our guide
What happens if there's a fibre outage or power cut?

Click here to read our guide
Will there be any down time?

Click here to read our guide
What if I’m in the middle of an emergency call?

Click here to read our guide
What if I am unable to make calls after receiving their adaptor?

Click here to read our guide
Will my phone line still work if the internet goes down?

Click here to read our guide

Will my extension sockets work?

Click here to read our guide
I have tried to get fibre but it is not available where I live

Click here to read our guide
I have a device connected to my landline

Click here to read our guide
I have a Lifeline in my house, will it still work?

Click here to read our guide

Will the terms and conditions of my phone service change as a result of the switchover?

Click here to read our guide
Will this cost me anything?

Click here to read our guide
Will my package change?

Click here to read our guide