Legal & Regulatory | KCOM

General

Terms of use

Customer code of practice

Complaints code of practice

Privacy notice

Fair usage policy

Details of our Fair Usage Policy can be found in Section 14 of this document.

Traffic management

Click here

Protecting our customers from mis-selling

Landline and Broadband

Price manual

Early termination charges

Disconnection policy

Universal conditions for residential services

Pay as you go broadband terms and conditions

Conditions for at home services

Consumer rights information

Acceptable use policy

Nuisance calls - our commitment

Vulnerability policy statement

Supporting vulnerable customers

Broadband speeds explained

Click here

Automatic compensation summary

eSIM

Terms and conditions

Fair usage policy

Acceptable use policy