Register for an online account

If you are a new customer or unsure if you have an account, kindly check your email used to join us to see if there is a registration email, if not call us on 01482 602555 or via our form.

Log in to My Account with your email address and password to:

Manage your KCOM account any time

You can manage your KCOM account any time and from anywhere.

View your bills and outstanding balance

View your bills and outstanding balance. View payment history and billing mode.

View and upgrade your service

You can view or upgrade your current service.

What is My Account?

KCOM’s My Account gives customers more control of their accounts, at any time of day.

My Account enables customers to carry out essential tasks such as checking their data usage, monitor their bills, update contact & direct debit details while “on the go”, and shows users their monthly data usage breakdown so they know how much they’re are streaming, surfing and downloading.

Having trouble logging in?

If you can’t remember the email address you registered with – check your email. Each month, we send you a bill notification to your registered email address. The email comes from question@kcom.com, with the subject line 'Your KCOM bill is ready to view' and gives you your account reference number and a link to where you can find your bill in My Account.

If you’ve forgotten your password, just enter your email address and then click forgotten password or use the new “magic link” button and we’ll send you an email to let you in.

Still struggling? Get in touch

Customer services and sales

01482 602555

Mon-Fri: 8am - 7pm

Sat: (Customer service) 9am - 1pm, (Sales) 8am - 6pm

Sun: 8am - 6pm (Customer Service closed)

Tech support

01482 606101

Mon-Fri: 8am - 8pm

Sat: 8am - 6pm

Sun: 8am - 6pm