Our experts

  • Wayne Stallwood

    Head of AWS Practice

    Wayne is a senior architect in his own right and since joining us, he has risen to take over responsibility for our AWS Cloud Practice. His deep experience in several industries means Wayne knows how to direct the team at all levels of technical advancement in designing, delivering and supporting Cloud Services for our enterprise customers.

    In 2014, Wayne was voted “Employee of the Year” and received the award from Bill Halbert, Chief Executive of KCOM.

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  • Stu Smith

    Head of API Practice

    Stu is a highly experienced Technical Architect and team leader specialising in SOA products in industries including Aviation, Telecommunications, Insurance, Internet Ecommerce Solutions and Integration Services. Stu is also involved in Mobile Applications Design and Development.

    Outside of work, Stu is an Extreme Sport fanatic – paragliding, sky diving and scuba diving in his spare time.

  • Andy Cory

    Head of IAM Practice

    Andy has over 15 years’ experience in IT gained after a career change from working as a classical musician. Having joined KCOM in 2006, initially as a member of the Service Management team, Andy is currently a Lead Consultant specialising in the architecture and delivery of Identity & Access Management solutions. Andy has worked with IAM products from vendors such as Oracle and Sun, and most recently with ForgeRock®, with whom KCOM enjoys a productive partnership. Andy's principal focus is on access management, including authentication, authorisation and federation. Andy leads KCOM's IAM Practice, and is a certified and accredited ForgeRock OpenAM solutions architect. He has also been awarded accredited ForgeRock Mentor status.

    Outside of work, Andy still maintains an active involvement in music, and also enjoys travel, fine wines, and spending time with his two unruly dogs.

  • Jason Oliver

    Lead Public Sector Cloud Architect & DevOps Engineer

    Jason Oliver is an accomplished and capable hands-on cloud architect with an extensive public sector and cloud background. He is the public sector lead architect at KCOM. With a wide knowledge of cloud, the Internet and security technologies, in addition to heterogeneous systems spanning Windows, *nix, virtualisation, application and systems management, networking and automation. He is an evangelist of innovative technology, best practice, concise operational processes and quality documentation.

  • Suzette Bouzane Meadows

    Director of Contact, Enterprise

    Suzette is the Contact Centre Association’s Director of the Year for 2016 and is well known in the customer experience industry. She has a certification from MiT in big data and analytics and is passionate about improving the level of insight that organisations have around customer behaviour.

    Suzette is originally from Canada and has held many leadership roles covering areas including strategy, research and development, sales, pre-sales, marketing, delivery and support. Her current focus is to apply her extensive knowledge and experience to help organisations transform. Suzette’s consulting engagements have helped customers understand and redefine their customer experience strategy, leading to better customer outcomes and higher efficiency.

  • Tim Whitehead

    Head of Bid Management, Enterprise

    Tim Whitehead has worked in bid management for almost 20 years and had deep insight into changing processes and procedures of public and private organisations looking to insource expertise.  Beginning his career at IBM, Tim now heads up the enterprise bid team at KCOM and has played a major role in facilitating the company’s transition from a telco to a full service, IT strategic partner for complex organisations.

  • Jerry Gudgeon

    Client Principal

    Jerry has worked with a range of Public Sector Organisations, over the last 20 years, delivering major transformational and shared services projects around Workstyle, Emergency Response, Identity and Authentication and Care in the Community. These have been delivered via a variety of contracting vehicles including Joint Ventures and PFI.

    Jerry is now wholly focussed on working with KCOM’s Public Sector customers to deliver outcomes based projects focussed on ‘Joined up Government’ and ‘Citizen First’ through deployment of KCOM’s Unified Comms, Public Cloud and API solutions and services.   


  • Graham Masterson

    Head of Propositions, Enterprise

    Customer focused Director/Manager and Project/Programme/Portfolio Manager with over 20 years experience in business, software development, infrastructure and cloud projects using in house and external resources. 

  • KCOM Expert

    KCOM Security Expert

  • Steve Meek

    Cloud Sales Specialist

    Steve has over 27 years of experience working in the IT industry, selling and delivering complex IT systems to Enterprise organisations throughout the whole lifecycle of delivery from analysis, design, development, test through to support and service management.  He is now dedicated to helping organisations on their Cloud and Digital Transformation journeys through the adoption of Cloud technologies.

  • Richard Watts

    Cloud Consultant

    A customer focused Consultant, who has over 20 years’ experience of working with clients in the global enterprise sector, including roles in consultancy, architecture, design, implementation and operations. Richard is currently working within the Cloud Practice promoting and driving cloud adoption to deliver business outcomes.

  • Chris Cox

    Product Innovation lead

    As a product innovation lead at KCOM, Chris assesses marketplace obstacles and technical hurdles to identify opportunities for innovation and business success. Chris is responsible for initiating and leading product developments, including designing and developing solutions that map to problems in the markets KCOM operates.

  • Ben Nicholson

    Service Manager

    In his role as a Service Manager at KCOM, Ben leads the Cloud Optimisation practice.

  • Richard Latham

    Principal Consultant

    Richard is a Principal Consultant and practice lead of the cloud consultants.  Richard has worked in many industry sectors and been involved with IT systems from desktop to data centre and the public cloud.  He specialises in Enterprise architecture, Application architecture and consultancy.

  • Paul Touzel

    Head of Azure Practice, KCOM

    Paul Touzel, our Azure Practice Lead, is responsible for leading our team of Cloud Solution Architects and Azure Infrastructure engineers. Additionally to his responsibilities as Azure Practice Lead, Paul is also an Azure cloud architect and works with customers at all stages of their cloud journey. Paul has a strong background in cloud development both in terms of application and infrastructure design, build and support. Paul is Microsoft Azure Certified and is passionate about delivering resilient, scalable, secure enterprise cloud solutions.

  • Adam Dunn

    Cloud Enablement Lead

    Adam has over 20 years’ experience of complex project and service delivery to both enterprise and start-up organisations across all sectors including Finance, Insurance, Telco and Manufacturing. During this time Adam has ensured that his customer first approach has been underpinned by a commitment to delivery excellence.

    Currently Adam uses his knowledge built around Cloud technologies over the last 6 years, to help KCOM identify solutions to meet customer challenges in markets which are rapidly changing and where complex customer requirements means that organisations have to find innovative outcomes. Specifically Adam is focused on helping organisations drive even more benefits from their cloud adoption strategy including cloud native innovation and managing multi-cloud services.

  • Ajmal Mahmood

    Propositions Lead, Customer Contact

    Ajmal has over 15 years’ experience in delivering, optimizing and developing customer contact solutions.  He has been an early advocate of using data to return maximum value for organisations and to help deliver the best experiences for their customers.  Ajmal also has experience in public sector having worked to help government departments deliver nationwide solutions e.g. Inland Revenue, 2011 Census and Police 101 (based on Cisco products).  Away from work, father of two Ajmal is a self-confessed sci-fi nerd who has an interest in classic cars.

  • Stephen Long OBE

    Sales - Major Accounts, Enterprise

    Stephen joined KCOM in January 2013. Prior to that he was Director of the Enterprise Business Unit at Fujitsu, responsible for the UK private sector. An engineering graduate, he retired from the Royal Air Force as a Wing Commander in 2000. Stephen has also worked for Hewlett Packard and in 2007 joined the board of Adecco UK, a subsidiary of the world’s largest recruitment and general staffing company.

  • David Francis

    KCOM Enterprise, Security consultant

  • Tom Holliday

    KCOM Enterprise, Sales Consultant

    Tom has worked at KCOM since September 2018, and is the sector expert for Financial Services. Prior to joining KCOM, Tom worked within the insurance industry for four years, honing his skills and the ability to understand and analyse businesses and their key risks and challenges. Recognising the need to innovate and change, and the impact when things go wrong within a business, was critical to Tom’s previous consultative role. This experience transfers directly into Tom’s role at KCOM, where he partners with Financial Services and Insurance businesses to position proven KCOM solutions in order to meet clients priorities and resolve key challenges.

  • Jeremy Chaplin

    Cloud Optimisation Manager

    Jeremy Chaplin, our Cloud Optimisation Manager, has experience in both IT Service Management and Cloud Architecture enabling him to advise our customers from a business outcome led perspective on the best ways to realise the benefits of cloud computing & to ensure alignment to the strategic goals of the organisation.   This multi-discipline experience is further supported by a strong technical background in a wide range of technologies – Cloud Platforms, APIs, Networking/Firewalls, Infrastructure and Application monitoring, Microsoft Sharepoint & Office 365, Service Management tooling and more.  Jeremy is an effective communicator and can explain complex technical concepts to audiences at all levels.  Jeremy has experience in range of industry sectors including Financial Services & Pharmaceuticals

  • Karl Smith

    Sales Consultant

    Karl Smith is a sales consultant working within the logistics and travel sectors. He is passionate about adding value to any business by understanding organisations strategies, top priorities and challenges.

  • James Schofield

    Sales Principal

    James joined KCOM in January 2019 after 7 years working within the IT industry. James works within the Retail sector providing Enterprise Service Solutions. James is committed to providing tactical and managed Cloud, Digital and Business transformation projects due to the ever changing landscape of his aligned sector.

  • Ellie Cornick

    Head of Marketing, Enterprise

    Ellie has over 14 years of marketing experience, with 12 years of that focused on working closely with sales and the technical community to deliver content and lead generation activity, whilst building awareness for organisations providing complex technology solutions to a variety of sectors, including public sector. A self-confessed nerd, Ellie loves logic and data and tries to align some structure to the more creative elements of marketing. Outside of work Ellie has an interest in photography and loves to be beside the seaside.

  • Kat Mason

    Partner Manager

    Kat is our Partner Manager for our Strategic Partners: AWS, Cisco and Microsoft, where she is responsible for managing the relationships between KCOM and these partners. Kat has over 10 years’ experience in the IT channel, often creating Virtual Teams across KCOM departments and partners to facilitate complex projects. In addition to this Kat is one of our accredited Mental Health First Aiders, and when not at work is busy fundraising and driving awareness around Mental Health.

  • Steven Sell

    Cloud Delivery Manager

  • Ian Sherring

    Sales Principal, Public Sector

    With over 25 years’ experience of the telecommunications industry, Ian has a unique understanding of customer engagement and has recently spent the last 6 years working with HMRC to transform their customer services organisation in terms of cost-efficiency and customer centricity.

  • Gavin Brown

    Head of Identity

    Gavin has over 15 years of industry experience, working with our team of experts to provide consultancy, implementation and ongoing support services for our customers utilising the ForgeRock identity platform.

  • Nick Holmes

    AWS Architect, Consulting and Architecture

    In his role as an AWS Architect, Nick leads the infrastructure and application architect practice specialising in the Amazon Web Services virtualisation and service stack. Nick’s career has focused on software development and building high performance server, database and analytics platforms.

    His experience covers TV broadcast, digital media, internet services and most recently, systems integration. Nick advises enterprise clients on moving their infrastructure to the cloud, how to achieve the benefits of cloud and best of class cloud security.

  • Raymond Hwang

    Head of DevOps

    Raymond has a Computer Science degree from Victoria University of Wellington, New Zealand.
    Working in several positions over the past 10 years such as a senior programmer, technical lead, and principal engineer.

    This has provided Raymond with a unique perspective for DevOps, as it’s not just the tools and the processes that make it the success it is today, but also the culture of collaboration between teams that often have very different objectives⁠⁠⁠⁠.
    Raymond is currently Head of DevOps at KCOM, leading the AWS DevOps team.

    Outside of work, Raymond is an avid Formula 1 fan and has attended races in multiple countries. He also enjoys cooking and often ends up creating dishes.

  • Eddie Ginja

    Head of Public Sector

    Eddie joined KCOM in 2018, as Head of Public Sector, where he and his team work closely with the Public Sector organisations to modernise digital infrastructures and services.

    Eddie started his IT career as a mainframe programmer. After working in Banking for several years, and having concluded many projects for some of the world’s leading banking institutions, he joined Capgemini in 1997.  In his 15 year career at Capgemini Eddie progressed through the ranks from a programmer/systems analyst, to project programme manager, bid manager and finally as Head of Infrastructure Management, ITICS UK and North America. During that time, Eddie was one of the principal bid leaders for the HMRC ASPIRE contract in 2004. Eddie subsequently went on to work on the ASPIRE contact (in Telford), as Head of Core Services for six years. Eddie continues to be involved in helping the Public Sector achieve their goals and objectives.


  • Patrick Fahy

    Customer Experience Lead

    Patrick has over 17 years’ experience working in contact centre and customer experience industries. Patrick sees his role as helping our customers deliver better outcomes. The key to this being understanding how better technology and processes help people become more effective in their daily roles.

    In Patrick’s spare time when he is not running after three little ones, he likes to train and is a keen sports fan.

  • Tom Mitchell

    DevOps Team Lead

    Tom is a cloud consultant who currently heads up the AWS DevOps team, arriving at KCOM as a graduate and developing rapidly into a trusted senior position. He provides a fresh perspective on technology and process and is always thinking outside the usual boundaries about what the team can do next. In his spare time, Tom enjoys designing board games.

  • Marc Farrow

    DevOps Engineer

    Marc is currently working as an AWS developer.  His IT career started in 2004 as a Solaris Systems administrator, moving into private data centre hosting and finally making the move to AWS around 4 years ago.

    With key skills in administering Windows, *nix and private virtualization technologies. Automation is Marc's focus and area of interest.

  • Dale Raneberg

    CEO Group Services

© KCOM Group Limited 2020