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CHG0043883 - Update to KCOM Home

Planned works - CHG0043883 - 23/04/2024
On the 23rd April at around 07:30am, we will be carrying out essential maintenance works on our KCOM website.

The anticipated downtime will be no longer than two hours and is due to be completed by 09:00am.
Whilst we apologise for this potential impact to your service, this will allow us to offer you a better and more reliable service in the future.
Should you continue to have issues following this and you are a business customer, please contact our Business Technical Support Team on 08009155777 Option 2.

If you are a KCOM Home customer effected by this change, please instead contact 01482 602555 option 2.
Maintenance Reference:

CHG0043883
Services impacted:

KCOM Home Webpage
Status:

Planned Works
Created at:

19/04/2024 - 16:00

Brough junction A63 improvements by Highways England - Nights of 15th to 18th and 22nd to 23rd April 2024.

 

Cable Rerouting work in preparation for Brough Junction A63 Improvements by Highways England
UPDATE 12/4/24: Added additional two nights of works required for these works.
UPDATE 10/04/24: Added additional two nights of works required for these works.

On the dates of 15th, 16th, 17th, 18th, 22nd, 23rd and 29th of April 2024, KCOM will be carrying out essential installation works overnight, planned to reroute traffic prior to highway works that would otherwise cause service loss.
This activities will take place between 2300hrs and 0500hrs on all four of the above dates.
During this time some customers could experience a period of downtime across their Voice and Internet services of up to 4hrs whilst the maintenance works take place, within the above time window.
Whilst we apologise for this potential impact to your service, this will allow us to offer you a better and more reliable service in the future.


Should you experience any issues following these works, we recommend a power cycle of your router and ONT to restore service.
For Business customers, should you continue to have issues following this, please contact our Business Technical Support Team on 08009155777 Option 2

These works also have a high impact on KCOM Home customers. If you have a home account and effected, and a power cycle or your equipment does not restore service after the maintenance window, please contact the 01482 602555
Maintenance Reference:

CHG0043627
CHG0043698
CHG0043810 
Services impacted:

Internet / Voice in Brough and Market Weighton.
Status:

Planned Maintenance
Created at:

03/04/2024 14:25

Planned works - IP change on core device - Thursday 18th April 2200Hrs

Planned works - IP change on core device - Thursday 18th April 2200Hrs
In the 18th April at around 2200hrs, we will be carrying out essential maintenance works on voice platforms on our network.
This change could have effect on PSTN lines connect to your west exchange at around this time.
The anticipated downtime will be no longer than one hour and is due to be completed by 2300hrs.
Whilst we apologise for this potential impact to your service, this will allow us to offer you a better and more reliable service in the future.

While we do not anticipate the need for any action following these changes, if your voice circuit encounters a problem following this change, please reboot all relevant equipment.

Should you continue to have issues following this and you are a business customer, please contact our Business Technical Support Team on 08009155777 Option 2.

If you are a KCOM Home customer effected by this change, please instead contact 01482 602555 option 2.
Maintenance Reference:

CHG0043476 
Services impacted:

Voice services connect to HULL WEST Exchange
Status:

Planned Works
Created at:

04/04/2024 - 13:12

Automated Payment IVR Planned Maintenence

Planned works - 2pm 18th April 2024 to 5pm 19th April 2024
Between the above provided times, payment processing using our IVR will not be possible while maintenance takes place across various systems.
Whilst we apologise for this potential impact to your service, this will allow us to offer you a better and more reliable service in the future.
Should you have an outstanding balance and need to discuss payment, please contact the Business Payments team on 08009155777 Option 3.

If you are a KCOM Home customer effected by this outage, please instead contact 01482 602555 option 2.
Maintenance Reference:

Payment Systems Maintenance
Services impacted:

IVR Payment systems
Status:

Planned Works
Created at:

11/04/2024 - 10:12

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