Stay informed with KCOM's real-time service status updates. Our dedicated page provides comprehensive information on current network outages, planned maintenance, and any service disruptions affecting your broadband and voice services. By regularly checking our updates, you can ensure your connectivity remains uninterrupted and address any issues promptly see below for more details.
Current Outages
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Planned Maintenance
| Reference | Scheduled Timeframe | Description | Services Impacted | Duration |
|---|---|---|---|---|
| CHG0048205 |
28/04/2025 08:30:00 - 28/04/2025 16:30:00 |
Exchange Sustain Maintenance Works |
Copper voice | Up to 5 minutes |
| CHG0048160 |
29/04/2025 07:30:00 - 29/04/2025 08:30:00 |
Exchange Sustain Maintenance Works |
Voice / MXHU circuits | Up to 30 minutes |
| CHG0048275 |
30/04/2025 08:00:00 - 30/04/2025 18:00:00 |
Pole Replacement (HU16 4**) |
Fibre | Up to 10 Hours |
| CHG0048222 |
06/05/2025 08:00:00 - 06/05/2025 18:00:00
|
Pole Replacement (HU16 5**) |
Fibre | Up to 10 Hours |
| CHG0048266 |
08/05/2025 08:00:00 - 08/05/2025 18:00:00 |
Pole Replacement (HU9 3RN) |
Fibre | Up to 10 Hours |
| CHG0048265 |
08/05/2025 08:00:00 - 08/05/2025 18:00:00 |
Pole Replacement (HU9 3RW) |
Fibre | Up to 10 Hours |
| CHG0048267 |
09/05/2025 08:00:00 - 09/05/2025 18:00:00 |
Pole Replacement (HU9 3RS) |
Fibre | Up to 10 Hours |
| CHG0048268 |
09/05/2025 08:00:00 - 09/05/2025 18:00:00 |
Pole Replacement (HU9 3RN) |
Fibre | Up to 10 Hours |
| CHG0048275 |
30/04/2025 08:00:00 - 30/04/2025 18:00:00 |
Pole Replacement (HU16 4**) |
Fibre | Up to 10 Hours |
Archive
Previous Outages (30 Days)
| Reference | Date/Time | Description | Services Impacted | Impacted Region | Status |
|---|---|---|---|---|---|
|
INC0058526 |
24/03/2025 09:51 |
Intermittent connection issue affecting Draytek routers only. Those effected are advised to contact their IT or manufacturer. |
Broadband Connectivity |
Hull Surroundings Regions |
Resolved |
Previous Planned Maintenance (30 Days)
| Reference | Description | Scheduled Timeframe | Outage Time |
|---|---|---|---|
| CHG0047625 |
Jocks Lodge Diversion - Highways England A164/Jock's Lodge junction improvement scheme (1 of 4) |
22/03/2025 07:00:00 - 22/03/2025 16:00:00 |
Up to 9 hours (HU17 8**) |
| CHG0047674 |
Jocks Lodge Diversion - Highways England A164/Jock's Lodge junction improvement scheme (2 of 4) |
22/03/2025 07:00:00 - 22/03/2025 16:00:00 |
Up to 8 hours (HU17 8P*) |
| CHG0047607 |
Firmware upgrade to routers over four nights (19th, 20th, 24th, 25th) |
19/03/2025 00:01:00 - 25/03/2025 05:00:00 |
Up to 5 minutes |
| CHG0047821 |
Exchange Sustain Maintenance Night 1 |
24/03/2025 22:00:00 - 25/03/2025 06:00:00 |
Up to 4 hours |
| CHG0047823 |
Exchange Sustain Maintenance Night 2 |
25/03/2025 22:00:00 - 26/03/2025 06:00:00 |
Up to 4 hours |
| CHG0047825 |
Exchange Sustain Maintenance Night 3 |
02/04/2025 22:00:00 - |
Up to 4 hours |
| CHG0047935 |
Migrate Smartcomms connections to switch |
15/04/2025 00:00:00 - |
Up to 5 minutes |
| CHG0047630 |
Jocks Lodge Diversion - Highways England A164/Jock's Lodge junction improvement scheme over four nights (4 of 4) |
31/03/2025 00:00:01 - |
Up to 1 hour |
| CHG0048012 |
Exchange Sustain Maintenance Works |
10/04/2025 08:30:00 - |
Up to 5 minutes |
| CHG0048181 |
Pole Replacement - HU6 0** |
14/04/2025 12:00:00 - 14/04/2025 17:00:00 |
Up to 4.5 hours |