Current Outages
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Planned Maintenance
| Reference | Scheduled Timeframe | Description | Services Impacted | Duration |
|---|---|---|---|---|
| CHG0047795 |
15/03/2025 00:00:00 - 15/03/2025 00:15:00 |
Reboot of Core Device |
Fibre Broadband / VOIP | Up to 5 minutes (YO8 3**, YO8 4**) |
| CHG0047608 |
17/03/2025 00:01:00 - 17/03/2025 05:00:00 |
Firmware upgrade to routers |
Fibre Broadband / VOIP | Up to 5 minutes |
| CHG0047568 |
18/03/2025 00:30:00 - 18/03/2025 06:00:00 |
Core Device Software Upgrade |
DIA/P2P Circuits | Up to 6 hours |
| CHG0047607 |
19/03/2025 00:01:00 - 25/03/2025 05:00:00 |
Firmware upgrade to routers over four nights (19th, 20th, 24th, 25th) |
Fibre Broadband / VOIP | Up to 5 minutes |
| CHG0047625 |
19/03/2025 07:00:00 - 19/03/2025 16:00:00 |
Jocks Lodge Diversion - Highways England A164/Jock's Lodge junction improvement scheme (1 of 4) |
Fibre Broadband / VOIP | Up to 9 hours (HU17 8**) |
| CHG0047674 |
20/03/2025 07:00:00 - 20/03/2025 16:00:00 |
Jocks Lodge Diversion - Highways England A164/Jock's Lodge junction improvement scheme (2 of 4) |
Fibre Broadband / VOIP | Up to 8 hours (HU17 8P*) |
| CHG0047569 |
21/03/2025 00:30:00 - 21/03/2025 06:00:00 |
Core Device Software Upgrade |
DIA/P2P Circuits | Up to 6 hours |
| CHG0047629 |
23/03/2025 07:00:00 - 23/03/2025 12:00:00 |
Jocks Lodge Diversion - Highways England A164/Jock's Lodge junction improvement scheme (3 of 4) |
P2P Circuits | Up to 4 hours (HU17 8P*) |
| CHG0047630 |
31/03/2025 00:00:01 - 03/04/2025 06:00:00 |
Jocks Lodge Diversion - Highways England A164/Jock's Lodge junction improvement scheme over four nights (4 of 4) |
Fibre Broadband/P2P circuits / VOIP | Up to 1 hour |
Archive
Previous Outages (30 Days)
| Reference | Date/Time | Description | Services Impacted | Impacted Region | Status |
|---|---|---|---|---|---|
|
INC0058215 |
11/03/2025 20:28 - 22:26 |
Loss of Broadband & Voice (VoIP) Services | Loss of broadband connectivity including inbound and outbound voice calls (VoIP only). | Central region of Hull | Resolved |
|
INC0058313 |
11/03/2025 08:30 - 10:30 |
Loss of Voice (VoIP) Services | Loss service affecting inbound and outbound voice calls (VoIP only). | Hull and surrounding regions | Resolved |
|
INC0058183 |
11/03/2025 10:12 - 12:08 |
SMART Comms customers experiencing a loss of service | Inbound and outbound voice services | Hull and surrounding regions | Resolved |
|
INC0058130 |
08/03/2025 - 09/03/2025 23:00 - 02:00 |
Loss of Resiliency of KCOM Traffic in the Hull and Surrounding Regions | Business Point to Point circuits | Hull and Surrounding Regions | Resolved |
Previous Planned Maintenance (30 Days)
| Reference | Description | Scheduled Timeframe | Outage Time |
|---|---|---|---|
| CHG0047518 | Pole Replacement |
03/03/2025 08:00:00 - 03/03/2025 18:00:00 |
Up to 10 hours (HU7 4P*) |
| CHG0047336 | Core Device Amendment |
03/03/2025 08:00:00 - 07/03/2025 16:00:00 |
Up to 15 minutes |
| CHG0047560 | Core Device Software Upgrade |
11/03/2025 00:30:00 - 11/03/2025 06:00:00 |
Up to 6 hours |
|
CHG0047777 |
Pole Enclosure Remake |
13/03/2025 07:00:00 - 13/03/2025 11:00:00 |
Up to 4 hours (HU8 0F*) |
| CHG0047566 |
Core Device Upgrade |
14/03/2025 00:30:00 - 14/03/2025 06:00:00 |
Up to 6 hours |