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  • Broadband troubleshooter

    Answer a few questions to help fix common in-premises issues.

  • I've lost my Internet connection, what do I do?

    If you find that the Optical Light on your Lightstream Fibre ONT, has gone off or has gone red, this means there may be an issue with the fibre connection coming into your property.

  • My Optical Light is flashing, has gone off or has gone red

    If you find that the Optical Light on your Lightstream Fibre ONT box is flashing, has gone off or has gone red, this means there may be an issue with the fibre connection coming into your property.

  • How do I get the best Wi-Fi signal?

    Having connection issues? We've got you covered with our Wi-Fi troubleshooting tips and tricks.

  • Why do I keep getting disconnected?

    If you're having trouble keeping connected to the internet, there could be an issue with either your wireless network, or your router's connection to us.

    How do I change my wireless channel?

    20/06/2023

    How do I change my wireless name and password?

    20/06/2023

    How do I disable MESH and Band Steering on a LightHub Zyxel XMG 3927 router?

    20/06/2023

    Why do I keep getting disconnected?

    11/01/2023

    How do I get the best Wi-Fi signal?

    14/07/2023

    What are the KCOM broadband and email settings?

    23/03/2022

    I've lost my Internet connection, what do I do?

    11/01/2023

    What is my router username and password?

    22/03/2022

    My Optical Light is flashing, has gone off or has gone red

    22/03/2022