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Switching from another provider?
If you currently have broadband with another provider, you can enter our 'One Touch Switch' (OTS) journey for an easy switching experience. We just need a few details so we can contact your current provider to facilitate the switch without you needing to contact them.
Would you like to attempt the OTS journey, rather than you getting in touch with your existing provider and cancelling manually?
Do you want to switch your broadband, phone or both services?
Are your services with single or separate providers?
Personal information
As you have chosen to skip the switching process, you will need to cancel any existing service with your current provider.
We use your date of birth for security reasons
Further assistance
Do you require additional assistance with your product or services?
As a company, we are responsible for treating every customer fairly and providing assistance when necessary. Wherever possible, KCOM strives to provide the most appropriate support and assistance for your product services based on your circumstances and needs.
Health
Suppose you lose internet connection or can't make a phone call and rely on these services. KCOM will provide support to ensure you are up and running with your services as quickly as possible.
Get in touch
If you need assistance or like to speak to someone. Please contact our dedicated support team on 01482 602168 to further assist your needs.
Opening times
- Mon-Fri: 7am - 10pm
- Sat: 7am - 6pm
- Sun: 8am - 6pm
Sign language interpreter
Did you know that we're able to offer British Sign Language interpreters through the InterpretersLive! Service? It's available Monday to Friday, between 8am and 9pm, and between 9am and 6pm Saturday and Sunday. If an interpreter isn't available straight away, you can hold or retry the call later.
Account details
In order for us to help you with information relating to your account we will need you to answer a security question in order to confirm your identity.
KCOM takes privacy seriously. The personal data we collect, the way in which we will collect it and how we use that personal data will depend on the reason for which we have gathered it in the first place. For more information on how we will use personal data, please view our privacy notice.
Installation
An example of a KCOM Lightstream box (ONT) - please note this is different to your router. For more information, read our guide about what ONTs are and where to find them.
To check what type of install is needed, please tell us about the current Lightstream box at the property.
Please choose from the following:
Please choose from the following:
Select the date you would like your Lightstream broadband to start
Please choose a new {{store.steps.internalAppointment.title}} appointment below.
Appointment slots are reserved for a maximum of two hours.
During your installation appointment, the engineer will handle everything for you including fibre cable fitting, router setup and device connection. The engineer will discuss all work with you when they arrive and we'll put everything back as it was before we leave. Ahead of this visit, please choose a location for your new network box and router, which should have two available plug sockets nearby.
Either a property owner or tenant will need to be at home during your chosen appointment slot. You can re-arrange your appointment with us in the future if something comes up, however if the engineer arrives on the day and no-one above the age of 18 is at home, then a missed appointment fee of £120 (including VAT) will be applied.
Your selected appointment
Sorry, no appointments are available at this time. Please check back later.
Sorry, we were unable to reserve your appointment. Please try again or check back later.
Select a preferred installation date and time
Are there any obstructions that our engineers should be aware of before your appointment? (optional)
Please explain what obstructions there are that could inhibit the installation
Payment
Direct Debit setup
Direct Debit mandate guarantee
Billing Method
Please select a preferred billing method
Preferred billing day
Direct debits come out 10 working days after your selected date.
Accessible billing options will be received around your selected date.
Submit order
Personal Information
- Name
- {{ formData.account.salutation }} {{ formData.account.firstName }} {{ formData.account.lastName }}
- Email Address
- {{ formData.account.email }}
- Date Of Birth
- {{ formatDateTime(formData.account.dateOfBirth, "DD/MM/YYYY") }}
- Mobile Number
- {{ formData.account.mobileNumber }}
- Landline Number
- {{ formData.landlineNumber }}
Service Information
- Address
- {{ formData.address.houseNumber }} {{ store.street }} {{ formData.address.postcode }}
If the address you selected is incorrect you will need to go back and try another postcode
Appointment Information
- External Network Installation
- Date: {{ store.appointments.external.reserved.day }} {{ store.appointments.external.reserved.date }}
Time: {{ store.appointments.external.reserved.startTime }} – {{ store.appointments.external.reserved.endTime }} - Installation
-
Date: {{ store.appointments.internal.reserved.day }} {{ store.appointments.internal.reserved.date }}
Time: {{ store.appointments.internal.reserved.startTime }} – {{ store.appointments.internal.reserved.endTime }} - Self-install pack, home delivery
FREE
Date: {{ selfInstallWeekday }} {{ selfInstallDayMonthYear }}
Your selected appointment date has been reserved and will be confirmed once you've completed your order.
Payment
- Account Holder
- {{ formData.account.billing.accountHolderName }}
- Account Number
- {{ formData.account.billing.bankDetails.accountNumber }}
- Sort Code
- {{ formData.account.billing.bankDetails.sortCode }}
- Preferred Billing Date
- Bill will be received around the {{ getOrdinal(formData.account.billing.billDate) }} – Direct Debit will come out 10 working days later.
- Billing Preference
- {{ store.billMethod }}
Terms and conditions
Price increases
On 1st March of each year your monthly price will increase by {{formatCurrency(Object.values(basket.priceIncrements)[0] - fibreLineItem.lineItemRecurringPrice)}}. Your current monthly price of £{{fibreLineItem.lineItemRecurringPrice}} will increase to £{{Object.values(basket.priceIncrements)[0]}} on {{formatDateTime(Object.keys(basket.priceIncrements)[0], "D MMMM YYYY")}} and £{{Object.values(basket.priceIncrements)[1]}} on {{formatDateTime(Object.keys(basket.priceIncrements)[1], "D MMMM YYYY")}}.
We may also increase charges at any other time; if we do you will be able to cancel your agreement during the 30 day period after we announce the change and you won't have to pay any early termination fees.
All packages will be subject to an additional out of contract charge once your contract period has expired. Further information on this is provided in your contract summary.
Terms and conditions
Please download and review the below documents before you complete your order. The Key Information document includes information on your statutory right to cancel your contract, sometimes known as a “cooling off period” and our broadband speed guarantee. The Contract Summary sets out the main contract terms including price, speed of the service and length of the contract. Please save copies for your future reference.
We may also increase charges at any other time; if we do you will be able to cancel your agreement during the 30 day period after we announce the change and you won't have to pay any early termination fees.
All packages will be subject to an additional out of contract charge once your contract period has expired. Further information on this is provided in your contract summary.
The prices shown above are in contract prices. After your contract term ends, an out of contract charge will be applied to your bill. Please see the Price Manual for full details.
Terms and conditions
Please download and review the below ‘Key Information’ before you complete your order; this includes information on your statutory right to cancel your contract, sometimes known as ‘cooling off’ and our broadband speed guarantee. Please save a copy for your future reference.
The full terms and conditions applying to your contract, together with a summary of key terms, are set out in the Universal Conditions for Residential Services at www.kcom.com/home/legal. This includes more information on your cancellation rights. A copy of the Universal Conditions for Residential Services will be provided to you once we have processed your order.
Switching
The Implications of Switching document, sent by your current {{multipleProviders ? 'providers' : 'provider'}}, outlines the service(s) that will be switched, details of any services not affected, contract end dates, and potential early termination fees. This is important information that you should take time to review.
By checking the box below, you are giving your consent to switch and confirm that:
- You understand the implications of switching and have read or had the opportunity to read the documents provided to you;
- You are aware of your right to compensation in the case of any delays, and/or any missed service and installation appointments;
- You have been provided information about the services you wish to take from KCOM;
- You are authorised to request the switch;
- You wish to proceed without delay;
Please note that any offers or discounts are time-sensitive and may have expired if you return at a later date.
Our privacy policy contains further information on how consent to switch is recorded and any other records we retain during this process.
This order will be submitted as a test order.