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chat opening times: Monday-Friday 09:00 – 19:00 Saturday-Sunday 10:00 – 17:00

Staying in the know

  • KCOM Research Survey: We have recently sent a customer feedback survey to a selection of our customers. If you have received a request to participate, this a genuine KCOM survey and we would really appreciate your honest feedback. If you are still unsure, please complete the form on this page to get in touch.

Quick Guides

Most of our customers find that the guides we have curated contain what they are looking for and is really helpful.

Contact us by phone if you prefer

Customer services and sales

Mon-Fri: 8am - 8pm
Sat: 8am - 6pm
Sun: 10am - 4pm (Customer Service closed)

Tech support

Mon-Fri: 8am - 8pm
Sat: 8am - 6pm
Sun: 8am - 6pm

Paying a bill

24 hours a day, 7 days a week

Landline faults

From KCOM Landlines
Dial 151
24 hours a day, 7 days a week

Sign language interpreter

Did you know that we’re able to offer British Sign Language interpreters through the InterpretersLive! Service? It’s available Monday to Friday, between 8am and 9pm, and between 9am and 6pm Saturday and Sunday. If an interpreter isn’t available straight away, you can hold or retry the call later.

Find out more about InterpretersLive!

Come in for a chat

If you'd prefer to speak to us in person, our shop is open 9:30am-4:30pm Monday to Friday. We're located at 37 Carr Ln, Hull, HU1 3RE.