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Festive Opening Times

Some of our services will be closed on the following days aside Tech support, Landline faults and the Payment IVR.

  Other Services Tech support Landline faults & Payment IVR
25/12/2026 Closed 10am - 2pm 24/7
26/12/2026 Closed 10am - 4pm 24/7
01/01/2026 Closed 10am - 4pm 24/7

This means you have support available for issues around tech,landline faults and payments while other services will be unavailable.

Not finding what you need?

*For technical support we recommend you call 01482 606101

Chat opening times:
Monday-Friday 09:00 – 19:00
Saturday-Sunday 10:00 – 17:00

Quick Guides

Most of our customers find that the guides we have curated contain what they are looking for and is really helpful.

Contact us by phone if you prefer

Customer services and sales


Mon-Fri: 8am - 8pm
Sat: 8am - 6pm
Sun: 10am - 4pm (Customer Service closed)

Tech support


Mon-Fri: 8am - 8pm
Sat: 8am - 6pm
Sun: 8am - 6pm

Paying a bill


24 hours a day, 7 days a week

Landline faults

From KCOM Landlines
Dial 151

24 hours a day, 7 days a week

Sign language interpreter

Did you know that we’re able to offer British Sign Language interpreters through the InterpretersLive! Service? It’s available Monday to Friday, between 8am and 9pm, and between 9am and 6pm Saturday and Sunday. If an interpreter isn’t available straight away, you can hold or retry the call later.

Come in for a chat

If you'd prefer to speak to us in person, our shop is open 9:30am-4:30pm Monday to Friday. We're located at 37 Carr Ln, Hull, HU1 3RE.