Who is eligible?
To apply for welcome credit you must meet the following criteria:- Live in one of our expansion areas such as Goole, Withernsea or Hornsea (see full list of available areas here)
- Be a new KCOM Lightstream full fibre customer
- Have evidence that you're in contract with another provider with an early termination fee
Available credit
If you meet the criteria, you can receive the following credit depending on what package you take from us:
Terms and conditions
For new Lightstream customers – available when taking 100 / 175 / 300 / 500 or 900Mbps Unlimited Lightstream package in Driffield, Nafferton, Market Weighton, Pocklington, Howden, Goole, Withernsea, Hornsea or such other areas as communicated by KCOM from time to time (KCOM’s New Fibre Build Area”). Subject to network availability.
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Full terms and conditions
This Offer may be used in conjunction with other offers.
This Offer is available to new UK residential customers who are switching from any UK broadband provider who enter into a 18-month minimum term contract for all packages excluding 30 and 50Mbps Unlimited Lightstream packages in KCOM’s New Fibre Build Area during the Offer Period.
Offer is subject to status, a credit-check, payment by direct debit and our standard terms and conditions available at: https://www.kcomhome.com/media/2872666/universalconditions-web-version-v17-061119.pdf
If your current broadband provider charges you any early termination fees, you can claim up to £200 as a KCOM account credit capped at the amount due for broadband and line rental charges over the remaining period of your current contract (this will exclude outstanding rental charges, over-usage charges and call charges) and is dependent on the package you select as set out above. We will confirm the maximum amount of the credit we will pay to you before you agree to switch your service to KCOM.
To claim this credit, you must have paid those early termination fees in full and send us proof of the early termination fee you have paid within 90 days of your KCOM Lightstream service being activated.
You will receive the credit on your KCOM account within 30 days of KCOM receiving your proof of payment for your early termination fees. Offer applies to orders placed in-store, online or by telephone during the Offer Period.
Offer available to new UK residential customers only. We reserve the right to amend or withdraw this Offer at any stage. Cash alternatives will not be offered. Offer invalidated if you cancel your KCOM Lightstream service before your KCOM account credit is processed.
The Offer is administered by KCOM Group Limited, 37 Carr Lane, Hull HU1 3RE and these terms are governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
Register your interest in welcome credit
Please check the eligibility criteria and enter your details on the form below. We'll be in touch to discuss welcome credit options with you within 48 hours. Alternatively, please call 01482 484101 - 8am to 8pm Monday to Friday, 8am to 5pm Saturday and 10am to 4pm Sunday or email hello@kcom.com.
KCOM takes privacy seriously. The personal data we collect, the way in which we will collect it and how we use that personal data will depend on the reason for which we have gathered it in the first place. For more information on how we will use personal data, please click here.