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I'm already with KCOM. What are my options?

  • I'm an existing customer but my contract has come to an end (or is due to soon)
    If your contract with us has come to an end, then you will be able to easily renew your package with us again. You can either continue with the same broadband package that you're currently on, or, if you feel your needs have changed, you can upgrade or downgrade to a different speed.
    Our advisors will be more than happy to help you with this, and can also advise what to do if you wish to switch to a different provider at this time. Please give us a call on 01482 484111 or log in to My Account

  • I'm an existing customer within my contract term but I want to upgrade or downgrade my package
    If you're an existing customer and you are still within your contract term, you can still make changes to your plan if required. We understand that our customers' needs can change, so it is possible for you to either upgrade your package to a faster speed, or downgrade to a slower speed at any time within your contract.
    If this is applicable to you, please get in touch with our friendly advisors who will be more than happy to help by calling us on 01482 484111

  • I'm an existing customer and I have another question about my account
    If you have another question or query about your account, then you may be able to find the answer within our useful Help pages. These contain lots of useful information about different topics to do with your Broadband service, such as billing, technical queries, and changing your personal details.
    If you can't find the answer within our Help pages, then please reach out to our Customer Care team who will be more than happy to help by calling us on 01482 602555

Speak to one of our team to discuss your options
Call us on 01482 484111
Log in to My Account

The benefits of being a KCOM customer

  • We are a heartbeat away

    Our customer service teams and engineers are locally based, so when you need a fast response or home visit, we’ll always be close enough to support you.

  • Bringing our area full fibre first and fast

    We store a whole host of streaming services such as Disney + and Amazon Prime on our server, stored locally just for East Yorkshire.

  • Pitching in to help our community out

    We love building community spirit. By funding community groups where you live we hope to make a real difference to people just like you.