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Moving home with KCOM

We know how stressful moving can be, so we want to make it as smooth a transition as possible for you.

Moving home

How to get the best out of your Wi-Fi

Having connection issues? We've got you covered with our Wi-Fi troubleshooting tips and tricks.

Wi-Fi help

Popular Articles

Understanding your bill

Our aim is to make your bills as simple as possible by only including information that's necessary. Despite this, we get questions about them all the time. Before you contact…

01/11/2022 | Billing

How do I login and check my email using webmail?

Our Webmail service lets you check your KCOM emails no matter where you are in the world. You don't need to register for this service - it's provided free of…

23/03/2022 | Broadband

My Optical Light is flashing, has gone off or has gone red

If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be…

22/03/2022 | Broadband

I've lost my Internet connection, what do I do?

If you're having trouble getting onto the internet, there may be several possible reasons.

23/03/2022 | Broadband

Why do I keep getting disconnected?

If you're having trouble keeping connected to the internet, there could be an issue with either your wireless network, or your router's connection to us.

20/10/2022 | Broadband

How to connect a PS5 to the internet

Below is a guide to help you connect a PS5 to the internet.

23/03/2022 | Broadband

How can I pay my bill?

There are multiple ways that you can pay your bill and each are explained in this article.

13/06/2022 | Billing

How do I get the best Wi-Fi signal?

We thought it would be helpful to explain how to get the best Wi-Fi signal in your property, so we've put together this article.

22/03/2022 | Broadband

Have a question?

If you can't find what you are looking for, have connectivity issues, or get a wireless signal to the devices, why not ask KCOM a question.

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  • My Account

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  • Broadband buying guide

    There's lots to consider when it comes to broadband. That's why we've put together this guide to de-mystify the world of speeds, data and more.

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  • Smart search

    To help you choose the right package, we’ve created a quiz that takes under five minutes to complete.

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  • The PRO team

    Get in touch with the PRO team to optimise your home broadband experience.

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  • MyTech

    If you've got a problem with your technology, we can help.

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  • Help to get online

    Join us to learn how the internet can make your life easier and better.

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  • Report a scam call

    Help block scammers on our network by reporting a scam call here.

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    Supporting vulnerable customers

    We’re committed to supporting those who are unable to access our services through the usual routes. Find out about the different ways you can contact us, including via British Sign Language Interpreter, or click below to read about the additional support we have in place for our vulnerable customers.

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