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How do I check or setup my KCOM email?

Checking your KCOM email is quite simple and there are multiple ways to do this.


I've lost my Internet connection, what do I do?

If you're having trouble getting onto the internet, there may be several possible reasons.


My Optical Light is flashing, has gone off or has gone red

If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be…


How to connect a PS5 to the internet

Below is a guide to help you connect a PS5 to the internet.


How do I connect my Xbox Series X|S to the internet?

To connect your Xbox Series X|S console to the internet, you can use either a wireless or wired connection to your router.


What are the KCOM broadband and email settings?

All of the settings you need to get online or receive your KCOM emails are listed in this article. Please note that there are no instructions included with these settings,…


How do I get the best Wi-Fi signal?

We thought it would be helpful to explain how to get the best Wi-Fi signal in your property, so we've put together this article.


How do I disable MESH and Band Steering on a LightHub Zyxel XMG 3927 router?

The new LightHub Zyxel XMG 3927 router comes with MESH and Band Steering enabled by default which helps your devices connect automatically to the best wireless frequency in your home.

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Supporting vulnerable customers

We’re committed to supporting those who are unable to access our services through the usual routes. Find out about the different ways you can contact us, including via British Sign Language Interpreter, or click below to read about the additional support we have in place for our vulnerable customers.

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