Welcome. What can we help you with?
E.g. How do I get paperless billing?
- How do I get the best WiFi signal?
- Nine tips to make sure your Wi-Fi is fit for home working
- Why do I keep getting disconnected?
- How do I change my package?
- My router seems to be faulty, what can I do?
- I'm changing my address - what do I need to do?
- How do I cancel my account?
- Is there a service issue at the moment?
- I've lost my Internet connection
- How do I contact you?
View and manage your Karoo email using our Webmail platform.Access KCOM Webmail
Are you an existing customer? Log in to My Account to easily manage your services.Log in
Broadband buying guideThere's lots to consider when it comes to broadband. That's why we've put together this guide to de-mystify the world of speeds, data and more.
Smart searchTo help you choose the right package, we’ve created a quiz that takes under five minutes to complete.
The PRO team
Get in touch with the PRO team to optimise your home broadband experience.Find out how we can help
If you've got a problem with your technology, we can help.Book an appointment
Help to get online
Join us to learn how the internet can make your life easier and better.Get help
Report a scam call
Help block scammers on our network by reporting a scam call here.Report a scam call
Supporting vulnerable customers
We’re committed to supporting those who are unable to access our services through the usual routes. Find out about the different ways you can contact us, including via British Sign Language Interpreter, or click below to read about the additional support we have in place for our vulnerable customers.Find out more