Skip to main content

Popular Articles

How do I login and check my email using webmail?

Our Webmail service lets you check your KCOM emails no matter where you are in the world. You don't need to register for this service - it's provided free of…


I've lost my Internet connection, what do I do?

If you're having trouble getting onto the internet, there may be several possible reasons.


My Optical Light is flashing, has gone off or has gone red

If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be…


How to connect a PS5 to the internet

Below is a guide to help you connect a PS5 to the internet.


How do I connect my Xbox Series X|S to the internet?

To connect your Xbox Series X|S console to the internet, you can use either a wireless or wired connection to your router.


What are the KCOM broadband and email settings?

All of the settings you need to get online or receive your KCOM emails are listed in this article. Please note that there are no instructions included with these settings,…


Why do I keep getting disconnected?

If you're having trouble keeping connected to the internet, there could be an issue with either your wireless network, or your router's connection to us.


How do I get the best Wi-Fi signal?

We thought it would be helpful to explain how to get the best Wi-Fi signal in your property, so we've put together this article.


Service status

  • There are no known issues across our network currently.

Supporting vulnerable customers

We’re committed to supporting those who are unable to access our services through the usual routes. Find out about the different ways you can contact us, including via British Sign Language Interpreter, or click below to read about the additional support we have in place for our vulnerable customers.

Find out more