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Popular Articles

Understanding your bill

Our aim is to make your bills as simple as possible by only including information that's necessary. Despite this, we get questions about them all the time. Before you contact…

01/11/2022 | Billing

2023 Pricing Changes FAQ'S

This article contains some frequently asked questions about our latest price changes to help you understand how it affects you.

27/01/2023 | Account

I've lost my Internet connection, what do I do?

If you're having trouble getting onto the internet, there may be several possible reasons.

11/01/2023 | Broadband

How do I login and check my email using webmail?

Our Webmail service lets you check your KCOM emails no matter where you are in the world. You don't need to register for this service - it's provided free of…

23/03/2022 | Broadband

My Optical Light is flashing, has gone off or has gone red

If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be…

22/03/2022 | Broadband

How to connect a PS5 to the internet

Below is a guide to help you connect a PS5 to the internet.

23/03/2022 | Broadband

Why do I keep getting disconnected?

If you're having trouble keeping connected to the internet, there could be an issue with either your wireless network, or your router's connection to us.

11/01/2023 | Broadband

How can I pay my bill?

There are multiple ways that you can pay your bill and each are explained in this article.

13/06/2022 | Billing

Have a question?

If you can't find what you are looking for, have connectivity issues, or get a wireless signal to the devices, why not ask KCOM a question.

Supporting vulnerable customers

We’re committed to supporting those who are unable to access our services through the usual routes. Find out about the different ways you can contact us, including via British Sign Language Interpreter, or click below to read about the additional support we have in place for our vulnerable customers.

Find out more