Frequently Asked Questions
How do I login and check my email using webmail?
Our Webmail service lets you check your KCOM emails no matter where you are in the world. You don't need to register for this service - it's provided free of…
11/06/2025How do I check or setup my KCOM email?
Checking your KCOM email is quite simple and there are multiple ways to do this.
30/06/2025I've lost my Internet connection, what do I do?
If you're having trouble getting onto the internet, there may be several possible reasons.
10/06/2025How do I connect my Xbox Series X|S to the internet?
To connect your Xbox Series X|S console to the internet, you can use either a wireless or wired connection to your router. These instructions also apply to connecting Xbox One…
11/06/2025My Optical Light is flashing, has gone off or has gone red
If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be…
11/06/2025How to connect a PS5 to the internet
What are the KCOM broadband and email settings?
All of the settings you need to get online or receive your KCOM emails are listed in this article. Please note that there are no instructions included with these settings,…
07/03/2025How do I disable MESH and Band Steering on a LightHub Zyxel XMG 3927 router?
The new LightHub Zyxel XMG 3927 router comes with MESH and Band Steering enabled by default which helps your devices connect automatically to the best wireless frequency in your home.
11/06/2025Supporting vulnerable customers
We’re committed to supporting those who are unable to access our services through the usual routes. Find out about the different ways you can contact us, including via British Sign Language Interpreter, or click below to read about the additional support we have in place for our vulnerable customers.