Popular topics
Moving home with KCOM
We know how stressful moving can be, so we want to make it as smooth a transition as possible for you.
How to get the best out of your Wi-Fi
Having connection issues? We've got you covered with our Wi-Fi troubleshooting tips and tricks.
Popular Articles
My Optical Light is flashing, has gone off or has gone red
If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be…
How do I login and check my email using webmail?
Our Webmail service lets you check your KCOM emails no matter where you are in the world. You don't need to register for this service - it's provided free of…
Why do I keep getting disconnected?
If you're having trouble keeping connected to the internet, there could be an issue with either your wireless network, or your router's connection to us.
How can I pay my bill?
There are multiple ways that you can pay your bill and each are explained in this article.
How do I get the best Wi-Fi signal?
We thought it would be helpful to explain how to get the best Wi-Fi signal in your property, so we've put together this article.
How do I change the wireless name and password on my LightHub Zyxel XMG 3927 router?
To protect your LightHub Zyxel router from being accessed wirelessly by unauthorised users, you can change your wireless password. For a personal touch, you can also change your wireless name.
How do I change my wireless channel?
To change your wireless channel, you first need to log into your router setup. We have a collection of guides that explains how to do this for routers we've provided.
What's an Ethernet cable?
An Ethernet cable, also known as a Cat-6, Cat-5e, Cat-5 and RJ45 cable carries the broadband signals between your router, computer or other devices. The cable comes in different colours…
Webmail
View and manage your Karoo email using our Webmail platform.
Access KCOM WebmailUseful links
Supporting vulnerable customers
We’re committed to supporting those who are unable to access our services through the usual routes. Find out about the different ways you can contact us, including via British Sign Language Interpreter, or click below to read about the additional support we have in place for our vulnerable customers.
Service status
No known service issues.