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E.g. How do I get paperless billing?

Service status

We are aware of connections for phone & broadband being affected in the HU9 - Victoria Dock area. Our engineers are working hard to resume those services. Customers who have contacted us will receive notification once we have confirmation the fault is resolved. If you have not reported your connection to us and you are in the HU9 - Victoria Dock area with services affected, please call 01482 606101 or alternatively speak with us over live chat.

FAQs

Webmail

View and manage your Karoo email using our Webmail platform.

Access KCOM Webmail

Useful links

  • My Account

    Are you an existing customer? Log in to My Account to easily manage your services.

    Log in

  • Broadband buying guide

    There's lots to consider when it comes to broadband. That's why we've put together this guide to de-mystify the world of speeds, data and more.

    View guide

  • Smart search

    To help you choose the right package, we’ve created a quiz that takes under five minutes to complete.

    Smart search

  • The PRO team

    Get in touch with the PRO team to optimise your home broadband experience.

    Find out how we can help

  • MyTech

    If you've got a problem with your technology, we can help.

    Book an appointment

  • Help to get online

    Join us to learn how the internet can make your life easier and better.

    Get help

  • Report a scam call

    Help block scammers on our network by reporting a scam call here.

    Report a scam call

    Supporting vulnerable customers

    We’re committed to supporting those who are unable to access our services through the usual routes. Find out about the different ways you can contact us, including via British Sign Language Interpreter, or click below to read about the additional support we have in place for our vulnerable customers.

    Find out more

    Still can't find what you're looking for? Speak to us online now.

    Live chat

    Chat with one of our customer service advisors online.

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    Email us

    Send us a message and we'll respond within two working days.

    Email us