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Moving home with KCOM

We know how stressful moving can be, so we want to make it as smooth a transition as possible for you.

Moving home

How to get the best out of your Wi-Fi

Having connection issues? We've got you covered with our Wi-Fi troubleshooting tips and tricks.

Wi-Fi help

Popular Articles

23/03/2022 | Broadband

How do I login and check my email using webmail?

Our Webmail service lets you check your KCOM emails no matter where you are in the world. You don't need to register for this service - it's provided free of…

22/03/2022 | Broadband

My Optical Light is flashing, has gone off or has gone red

If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be…

22/03/2022 | Broadband

Why do I keep getting disconnected?

If you're having trouble keeping connected to the internet, there could be an issue with either your wireless network, or your router's connection to us.

13/06/2022 | Billing

How can I pay my bill?

There are multiple ways that you can pay your bill and each are explained in this article.

22/03/2022 | Broadband

How do I get the best Wi-Fi signal?

We thought it would be helpful to explain how to get the best Wi-Fi signal in your property, so we've put together this article.

22/03/2022 | Broadband

How do I change the wireless name and password on my LightHub Zyxel XMG 3927 router?

To protect your LightHub Zyxel router from being accessed wirelessly by unauthorised users, you can change your wireless password. For a personal touch, you can also change your wireless name.

22/03/2022 | Broadband

How do I change my wireless channel?

To change your wireless channel, you first need to log into your router setup. We have a collection of guides that explains how to do this for routers we've provided.

22/03/2022 | Account

How do I change my KCOM password?

Your KCOM password is used in three different ways which we explain in this article.

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