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E.g. How do I get paperless billing?
We are aware of connections for phone & broadband being affected in the HU9 - Victoria Dock area. Our engineers are working hard to resume those services. Customers who have contacted us will receive notification once we have confirmation the fault is resolved. If you have not reported your connection to us and you are in the HU9 - Victoria Dock area with services affected, please call 01482 606101 or alternatively speak with us over live chat.
- How do I get the best WiFi signal?
- Nine tips to make sure your Wi-Fi is fit for home working
- Why do I keep getting disconnected?
- How do I change my package?
- My router seems to be faulty, what can I do?
- I'm changing my address - what do I need to do?
- How do I cancel my account?
- Is there a service issue at the moment?
- I've lost my Internet connection
- How do I contact you?
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The PRO team
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Supporting vulnerable customers
We’re committed to supporting those who are unable to access our services through the usual routes. Find out about the different ways you can contact us, including via British Sign Language Interpreter, or click below to read about the additional support we have in place for our vulnerable customers.Find out more