How can I pay my bill?
Written by KCOM Business on 20/06/2023. Posted in Billing.
Paying your bill
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The safest and easiest way to pay your bill is by Direct Debit. To set up Direct Debit, please call 0800 915 5777, option 5. |
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Call our 24 hour payment line on 01482 604706. Please have your credit/debit card and your 8 digit KCOM account number ready |
Other ways to pay
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Cash payment can be made at any PayPoint outlet using a copy of your bill. |
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To pay by BACS, you will need these details: Use your account number as the reference. |
Some methods can take up to three working days for payment to be processed, including Faster Payments. Your payment must reach us by the date mentioned on the front of this bill. Late payments may be subject to a £10 fee.
Pay and check your bill
Register with us online to have round the clock access to view your bills and view your payments. It's easy to get started and best of all, it's FREE.
- You can:
- Help the environment by switching to paper-free billing
- View up to 12 months' bills online
- Register now at myaccount.kcom.com
Query about your bill?
Please note that any disputes must be made within 14 days of the date on your bill.
We want you to be happy with the service we provide. We aim to resolve your queries and complaints to your satisfaction. Information about how we handle complaints can be found in our Complaints Code in the Legal section of our website. If you are a business with fewer than 10 employees and we have been unable to resolve your complaint within eight weeks, you have the right to ask Ombudsman Services: Communications, which is independent of KCOM, to investigate your complaint at no cost.
Their website is www.ombudsman-services.org or you can call them on 0330 440 1614 or write to them at Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU.
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