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99.999% network availability

So you can focus on your business, not your broadband. Our network’s up and running 99.999% of the time. We’re working on the other 0.001%.

Achieving 99.999% uptime on our connectivity platforms, often called “five nines”, signifies exceptional reliability. In real terms it means less than 5.26 minutes of downtime a year. We’re constantly and proactively monitoring performance and building in the resiliency needed to keep things running.

Our level of availability surpasses typical industry standards, which usually sit between 99% and 99.9%.

Whatever the size of your business, we've got you covered

A fully full fibre network that’s fully KCOM’s – no external parties, so we’re in total control.

Small and medium business

Connect your business to the world with superfast speeds up to 900Mbps.

Corporate and public sector

Take your organisation to the next level with our bespoke solutions for larger businesses.

Landlords

Attract and retain more tenants by bringing reliably fast full fibre broadband direct to their doors.

Startup to enterprise, our solutions grow with your ambition.

You'll never have to look elsewhere to go further. No matter what your business, however big or small, we’ll deliver the innovative connectivity products, tech and services that give more power to your business.

That way, you can stay focused on your business ambitions, while we do what we do best.

R&R Studio, South Cave

“The priority for us is a really fast upload speed because, as photographers, we can be sending files as big as three or four gigabytes per job. They’re huge files, but I know on Lightstream they can be sent within seconds.”

 

Switch to us with confidence

Our dedicated account managers will guide you every step of the way, from helping you decide which products are best for your business, managing your switch to ensure everything goes smoothly, and providing expertise and support once you're all up and running. We're the name and network you can trust like no other.

24/7, 365 support.

Because your business never stops. Your business operates around the clock, and so do we. Our dedicated support team is available 24 hours a day, 365 days a year, ensuring expert help is always just a call or click away.

Whatever you need, we’re here to keep your business moving day, night, weekends and holidays.

Get in touch

†Based on Ofcom’s published report (May 2025) and supported by the most recent full year data from 2024*

*T&Cs and geographic restrictions apply. KCOM had the lowest average number of monthly faults per 1000 customers compared to the national providers in the Ofcom report published May 2025 using the latest available data from 2024. For verification see kcom.com/ofcomreport. Geographical restrictions may apply. For more information visit kcom.com/packages. KCOM Full Fibre Broadband is subject to status, credit check and universal conditions for service. kcom.com/home/legal.