How do I change the wireless channel on a Technicolor DGA4231 or DWA0120 router?
Your router can broadcast on different wireless channels. If your neighbour's router is using the same channel as you, this can interfere with your signal and cause some problems.
09/10/2026How do I login and check my email using webmail?
Our Webmail service lets you check your KCOM emails no matter where you are in the world. You don't need to register for this service - it's provided free of…
09/10/2026Why do I keep getting disconnected?
If you're having trouble keeping connected to the internet, there could be an issue with either your wireless network, or your router's connection to us.
09/10/2026What's an Ethernet cable?
An Ethernet cable, also known as a Cat-6, Cat-5e, Cat-5 and RJ45 cable carries the broadband signals between your router, computer or other devices. The cable comes in different colours…
09/10/2026Broadband speeds explained
Broadband speeds are different depending on whether you're using Lightstream, or ADSL broadband. For ADSL broadband, it's based on the length of your telephone line and the distance you live…
09/10/2026My Optical Light is flashing, has gone off or has gone red
If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be…
09/10/2026Who installs my router?
All routers that we provide for fibre or ADSL broadband come preconfigured with the correct settings and your KCOM username and password. All you need to do is plug the…
09/10/2026Where can I find my wireless name and password?
This guide is to help you locate your wireless name and/or password for your router.
09/10/2026How do I get the best Wi-Fi signal?
We thought it would be helpful to explain how to get the best Wi-Fi signal in your property, so we've put together this article.
09/10/2026How to Change Wi-Fi Name and Password on Zyxel XMG 3927 Router
Learn how to change your Wi-Fi name and password on a Zyxel XMG 3927 router. Follow these step-by-step instructions to secure your wireless network.
09/10/2026