Report a Scam or Nuisance Call
We know that scam and nuisance calls at best can be annoying and at worst can be malicious. We're doing everything we can to prevent nuisance calls from our network.
09/10/2026Changing the batteries in my Battery Back-up Unit
Here are some simple guidelines to help you change the batteries in your Battery Back-up Unit (BBU).
09/10/2026Who called me last?
This article gives you instructions on how to find out who called your landline last.
09/10/2026What is Caller Display?
Caller Display lets you see the number of the person calling you. This means you can decide whether to answer the call or let it go to the answering machine…
09/10/2026What is call barring?
Call Barring allows you to stop certain types of calls being made from your phone, giving you greater control over the types and costs of calls made.
09/10/2026Why am I being charged for a particular type of call?
If you're being charged for a call and are not sure why, this could be because it's not included in your call bolt-on.
09/10/2026Do you maintain my internal wiring?
When we refer to internal wiring, we're talking about any wires inside your home that connect to your phone socket, or your devices. This could be wiring for extension phone…
09/10/2026How do I call two people at once?
Three Way Calling allows you to hold a conversation with people on two different numbers - one of them can even be on the other side of the world.
09/10/2026What is Message Minder?
Message Minder is our premium call answering service that allows you to take messages without having to buy an answering machine, or new phones.
09/10/2026What is a battery back-up unit (BBU)?
A battery back-up unit (BBU) may be provided by an engineer when we install your full fibre service.
09/10/2026