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Why KCOM?

We do all sorts of good stuff for you. Not just unflappable broadband, but things that are good for your neighbourhood too.

  • Transparent pricing

    We’re true to our word. There are no upfront costs to pay – we’ll only ask for payment after your installation is complete.

  • Zero connection fee

    FREE connection on all new customer orders placed before 31 Jan 2022. We’ll get you connected to full fibre before any payment is due.

  • Fast-forward

    Get the ultimate full fibre broadband experience and enjoy some of the fastest speeds in the UK, right to your door. It’s time to speed things up so that you can enjoy all the things you love online.

  • Fibre-forever

    With us, you receive your own, exclusive fibre connection, which means you’ll get the speeds you pay for (because you’ll never have to share your connection with your neighbours). Not only that, everyone in your home can be online, on multiple devices, all at the same time – even at peak-time.

  • We ARE your community

    We’ve invested £100 million into our region’s towns and villages to create the infrastructure needed to pave the way for stronger, better, faster online connectivity. Full fibre broadband should be available for everyone; we deserve it.

  • We’re a heartbeat away

    Our people are (literally) right beside you. Our customer service teams and engineers are locally based, so when you need a fast response or home visit, we’ll always be close enough to support you. We may even be your friends or neighbours!

  • We're on your team

    We’re a Yorkshire-rooted company with over 100 years’ experience under our belt. We’re proud of our heritage but most importantly, we know that our people here at KCOM have shaped our success. With accolades such these are testament to the hard work of our people.

    There's full fibre broadband, then there's everything else.

    We've built our network to be 100% fibre, so that you get the fastest and most reliable broadband connection possible. Unlike with copper cables, it doesn't matter how far you live from the cabinet - you'll still get a premium broadband experience.

    KCOM Lightstream: fibre all the way to the home (full fibre)

    GIF illustrating KCOM full fibre/fibre to the home technology and speed

    Full fibre offers average download speeds of 30, 100, 300, 500 and 900Mbps depending on package selected

    Other providers: fibre only to the cabinet (FTTC)

    GIF illustrating fibre to the cabinet technology and speed

    FTTC network offers average download speeds of 46.8Mbps

    Other providers: copper all the way to the home (ADSL)

    GIF illustrating ADSL/copper to the home technology and speed

    ADSL network offers average download speeds of 10.3Mbps

    • Network average speeds

      Network average speeds: The network average speed is the download speed (throughput) that 50% of our residential customers can expect to get during "peak time" (8pm-10pm). This is the overall network average and not what you should expect to see at your address. The speed is derived from Ofcom's UK broadband performance report (Nov 2020) and data from speed tests using test lines that monitor our network performance. These speed tests are carried out using an independent internet measurement standard that assesses the performance of our actual broadband packages, which is undertaken by Samknows. Click here for more information about our speeds.


    Want to know what our speeds mean to you in real terms?

    Try our speed calculator

    Don't just take it from us.... Here's what our customers are saying:

    • Shout out to the engineer who came to my house today to sort the WiFi out! Absolutely brilliant and great customer service, which is rare these days!

      Vicky of Hull
    • I have to say a massive thank you to @KCOMhome today for a fast and effective service sorting my Lightstream at home today! Service with a smile, a new router and so helpful. I'm up and running faster than ever!

      Jan Hornby of Hedon

      Award-winning home broadband

      • The ISPAs
      • Connected Britain
      • INCA Award
      • European Broadband Award

      We've also got a few awards under our belt. Among others, we're proud to have won the European Broadband Awards - Quality and Affordability of Services award and ISPA’s Best Consumer Service Provider.

      Helping you decide

      • Broadband buying guide

        Signpost image

        There's lots to consider when it comes to broadband, from speeds to data to the different types of broadband technology. We've put together a guide which will help you decide the best broadband bundle for your circumstances.

        Broadband buying guide

      • Smart Search

        Woman using VR headest

        Not sure which package to choose? We've created a tool that takes under five minutes to complete and will help you decide on the best broadband package for you.

        Try our smart search tool

      • Availability

        A familyy stands in front of the door to their home and smiles.

        Did you know that we're constantly expanding our full fibre network? Use our interactive map to see if you can get connected today. We might not be in your area yet, but we could be coming there soon.

        Check availability

      • Switching to us

        A woman and elderly man sitting on sofa and looking at laptop together.

        From start to finish, we make switching easy. View our step-by-step process, and set a contract end reminder if you're not ready to switch to us just yet.

        View switching process

      • Broadband packages

        A family relaxing on the sofa and each using different devices - mobile, tablet and laptop - to use the internet.

        Check out our range of full fibre broadband packages, see what offers you can get, and place your order online or over the phone today.

        View packages

        Want to see us in your community?

        It’s believing Lightstream full fibre broadband isn’t just a big city thing...

        We're expanding our full fibre network beyond Yorkshire & Lincolnshire. If you want to see more good stuff in your local area, from ultrafast broadband to exciting community initiatives, register your interest now.

        Bring full fibre to your community