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Choose a Lightstream full fibre broadband package

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  • {{ product.downloadSpeed }}Mbps Average download speed

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    Unlimited data
    {{ product.uploadSpeed }} Mbps upload speed
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    {{ product.contractDuration }} month contract
    Includes FREE installation

    £{{ product.promoRecurringPrices[1].price }} a month for the last {{product.promoRecurringPrices[1].duration}} months

    Enter your postcode Enter postcode to check availability and price
  • †Monthly price will increase each March by the Consumer Price Index rate of inflation published in January + 3.9%.

    *Offer is available to new fibre broadband residential customers (Available in postcodes HU1 to HU17 inclusive). The monthly discount quoted will be applied to your bill each month for the minimum 24-month contract period. Our standard published prices will apply thereafter, see kcom.com/pricing. The prices shown above are in contract prices. We will apply an out of contract fee to your bill after the minimum contract period if you don’t recontract. £24.99 connection fee applies. All other charges, including bolt-ons are unchanged. In March of each year, your price will increase by an amount equal to the 12 month Consumer Price Index (CPI) inflation rate published by the Office for National Statistics in January of that year (i.e., the previous December CPI inflation rate) plus 3.9%. Speeds quoted are average download speeds. All orders are subject to status, credit check and our Universal Conditions for Service, see kcom.com/home/legal.  Offer ends 29/02/2024.

    • Full terms and conditions

      The offer

      December Offer 23 – Discounted monthly rental for 24 months on Full Fibre 100, and Full Fibre 300, Full Fibre 500 & Full Fibre 900 

      Full Fibre 100 - £29.99 for duration of 24 month contract period (current standard price £41.99) 

      Full Fibre 300- £34.99 for duration of 24 month contract period (current standard price £49.99) 

      Full Fibre 500 - £39.99 for duration of 24 month contract period (current standard price £59.99) 

      Full Fibre 900 - £44.99 for duration of 24 month contract period (current standard price £69.99) 

      Offer period: 12th December 2023 – 29th February 2024 inclusive

      Eligibility: For new fibre broadband residential customers who purchase, Full Fibre 100, Full Fibre 300, Full Fibre 500, or Full Fibre 900Mbps packages in postcodes HU1 – HU17 inclusive. 

      Subject to network availability. The monthly discount quoted will be applied to your bill each month for the minimum 24-month contract, our standard published prices will apply thereafter, see kcom.com/pricing. £24.99 connection fee applies. All other charges, including bolt-ons are unchanged. Prices subject to CPI plus 3.9% increase every March. Speeds quoted are average download speeds. The prices shown above are in contract prices. We will apply an out of contract fee to your bill after the minimum contract period if you don’t recontract. For full package details, visit: http://pricing.kcomhome.com/media/1605/p05-s24-props-32.pdf. Offer is subject to status, a credit-check, payment by direct debit and our standard terms and conditions available at www.kcom.com/home/legal. Offer applies to orders placed instore, online or by telephone during the Offer Period. We reserve the right to amend or withdraw the Offer at any stage. Cash or credit alternatives will not be offered. The Offer is administered by KCOM Group Limited, 37 Carr Lane, Hull HU1 3RE and these terms are governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

      Speeds

      Speeds quoted are average download speeds. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee.

      Where we deliver Lightstream real fibre broadband (FTTH) services, the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (FTTC) to deliver your broadband service the performance will vary by distance.

      For more information on speeds, please click here.

      Your order

      All orders are subject to network availability, minimum 24 month contract, status, credit check and our Universal Conditions for Service available at kcom.com/home/legal. To view our early termination charge policy, click here.

      All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-Direct Debit or paper billing are available options but subject to additional monthly charges.


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    Speed calculator

    What do the speeds mean to you in real terms? View an estimated download time for some of the most common file types. See how choosing the right broadband package could make all the difference.

    Download Speed/Mbps
    Time/Hrs:Mins:Secs
    30Mbps

    00:00:00

    100Mbps

    00:00:00

    300Mbps

    00:00:00

    500Mbps

    00:00:00

    900Mbps

    00:00:00

    Examples are for illustrative purposes only. File sizes are indicative only and may be larger or smaller depending on content. Download times are measured in seconds and calculated using the formula file size (MB) / (download speed(Mbs) / 8) and compare KCOM’s 900Mbps Lightstream fibre to the home broadband service with Ofcom’s reported average speed for UK home broadband - FTTC connections (46.8Mbps). Please note KCOM services are subject to a traffic management policy. For more information on speeds, please visit our broadband speeds explained page.

    KCOM Smart Wi-Fi access point

    KCOM Smart Wi-Fi

    Enjoy a premium Wi-Fi experience that delivers whole-home coverage for all the family. KCOM Smart Wi-Fi promotes seamless streaming and surfing throughout the home - including those hard-to-reach spots.

    • Wi-Fi 6 access points work together with your Lighthub-A router to provide a strong, reliable internet connection in every room
    • Easy installation and management with the MPro app
    Learn more about Smart Wi-Fi
    KCOM next-gen Lighthub 2.0 router that comes with every full fibre order

    Next-gen Lighthub 2.0 router

    All orders include our Light Hub 2.0 router, offering our full fibre customers faster speeds, greater coverage, a more reliable connection and an optimised quality of service, even when multiple users are streaming, gaming and browsing simultaneously.
    • The image showcases a wireless symbol which represents support for Wi-Fi 6, the next-generation wireless technology offering improved performance and efficiency for enhanced connectivity.
      WI-fi 6 - The only router that has the latest Wi-Fi 6 capability.
    • The image showcases a mesh network icon, illustrating how this router can be extended with multiple devices to improve network strength and coverage throughout your home.
      Compatibility with Smart Wi-fi - The next gen router is Mesh capable, meaning it integrates well with current Smart Wifi
    • The image showcases a shield with a checkmark inside, symbolizing peace of mind and improved security.
      Higher Security Router - Equipped with option to upgrade to the latest Wifi encryption WPA 3
    • The image showcases a router icon that uses advanced technology, ensuring seamless connectivity and providing the best internet experience for your devices.
      Better Antenna Qty - Antenna quality of 2.4Ghz – 4x4 and 5Ghz – 4x4.
    • The image displays a chain link icon, symbolizing a strong and seamless connection that allows multiple devices to connect.
      Technology Compatibility - Better compatibility with latest technology as more devices are supported by Zyxel EX 5401
    • The illustration features a home icon with a wireless signal emanating from it, representing a strong and reliable connection.
      Full Fibre Compatibility - Only available to customers on the full fibre product

    Helping you decide

    There's lots to consider when it comes to broadband, from speeds to data to the different types of broadband technology. We've put together a guide which will help you decide the best broadband bundle for your circumstances.

    Broadband buying guide

    What our customers say

    • We're on the 250Mbps package and it works a treat, no issues. We've cancelled our Sky subscription since getting it and just download/stream now.

      James Wilson of Hull
    • I have to say a massive thank you to @KCOMhome today for a fast and effective service sorting my Lightstream at home today! Service with a smile, a new router and so helpful. I'm up and running faster than ever!

      Jan Hornby of Hedon
    • Shout out to the engineer who came to my house today to sort the WiFi out! Absolutely brilliant and great customer service, which is rare these days!

      Vicky of Hull

      Trustpilot Reviews

      All broadband products come packaged with Pay-As-You-Go calls

      The call package includes:

      • Monthly line rental
      See all of our call package options

      FAQs

      • How long will it take to set up?

        In most cases, from order to activation it takes between 7 and 14 days for your internet to be set up and ready to use. Once you’ve placed your order with us, we’ll give you a call to arrange an installation date that suits you. If necessary, we’ll also arrange a pre-install appointment to connect the fibre to the outside of your home.

        On the big day, one of our engineers will need access to your home for around two hours. They'll fit your fibre cables, set up your new router, connect one of your devices and then leave you in peace to enjoy faster, more reliable broadband.


      • Can I keep my phone number?
        All new Lightstream full fibre broadband customers will be set up with a new landline number. This will be displayed within your My Account profile after installation.

      • What happens if I need to cancel?

        If you change your mind after ordering, please contact us straight away and let us know. You can cancel within 14 days without giving any reason – read more about this here.

        If we carry out the installation process and begin to provide service within the 14-day cancellation period, you will still have the right to cancel at any point within this period. However, you would need to pay for any services provided up to the cancellation date (such as any installation charges).

        Once the cancellation period has passed, if you choose to end your service within the contract term, an early termination charge may apply. Read more about early termination charges here.