* Price includes line rental with Direct Debit and paper free billing discount applied. £24.99 one off cost for new Lightstream customers. Prices will increase in March each year from March 2022 by the Consumer Price Index rate (as published in January each year) plus 3.9%. Speeds quoted are average download and upload speeds, for more information on average speeds, please click here.
Full terms and conditions
Speeds quoted are average download speeds. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee.
Where we deliver Lightstream real fibre broadband (FTTH) services, the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (FTTC) to deliver your broadband service the performance will vary by distance.
All orders are subject to network availability, minimum 18 month contract, status, credit check and our Universal Conditions for Service available at kcom.com/home/legal. Visit kcom.com/specialoffers for full offer terms and list of eligible rollout areas. To view our early termination charge policy, click here.
All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-Direct Debit or paper billing are available options but subject to additional monthly charges.
Received a letter about your package retiring?
We’ve retired all of our old packages and are in the process of contacting our customers with a new recommended package. If you’ve received your letter or email and would like to choose a different package, please visit myaccount.kcom.com/choose or call us on 01482 484033.
Please note there are more options available via these routes than listed on the website.
What do the speeds mean to you in real terms? View an estimated download time for some of the most common file types. See how choosing the right broadband package could make all the difference.
Examples are for illustrative purposes only. File sizes are indicative only and may be larger or smaller depending on content. Download times are measured in seconds and calculated using the formula file size (MB) / (download speed(Mbs) / 8) and compare KCOM’s 900Mbps Lightstream fibre to the home broadband service with Ofcom’s reported average speed for UK home broadband - FTTC connections (46.8Mbps). Please note KCOM services are subject to a traffic management policy. For more information on speeds, please visit our broadband speeds explained page.
Helping you decide
There's lots to consider when it comes to broadband, from speeds to data to the different types of broadband technology. We've put together a guide which will help you decide the best broadband bundle for your circumstances.
Next-gen Lighthub routerAll orders include our Lighthub router, offering our full fibre customers faster speeds, greater coverage, a more reliable connection and an optimised quality of service, even when multiple users are streaming, gaming and browsing simultaneously.
- Latest chipset and improved antennae position - achieving a stronger wireless signal that reaches further around the home
- Band-steering that automatically optimises the performance to each device by selecting the best possible channel and frequency so that everyone gets the best possible experience, all of the time
All broadband products come packaged with Pay-As-You-Go calls
The call package includes:
- Monthly line rental
How long will it take to set up?
In most cases, from order to activation it takes between 7 and 14 days for your internet to be set up and ready to use. Once you’ve placed your order with us, we’ll give you a call to arrange an installation date that suits you. If necessary, we’ll also arrange a pre-install appointment to connect the fibre to the outside of your home.
On the big day, one of our engineers will need access to your home for around two hours. They'll fit your fibre cables, set up your new router, connect one of your devices and then leave you in peace to enjoy faster, more reliable broadband.
Can I keep my phone number?
All new Lightstream full fibre broadband customers will be set up with a new landline number. This will be displayed within your My Account profile after installation.
What happens if I need to cancel?
If you change your mind after ordering, please contact us straight away and let us know. You can cancel within 14 days without giving any reason – read more about this here.
If we carry out the installation process and begin to provide service within the 14-day cancellation period, you will still have the right to cancel at any point within this period. However, you would need to pay for any services provided up to the cancellation date (such as any installation charges).
Once the cancellation period has passed, if you choose to end your service within the contract term, an early termination charge may apply. Read more about early termination charges here.