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Receive financial support? Our fantastic KCOM Flex Packages offer a straightforward and affordable solution for staying connected with the ones who matter most to you.
Your service will be delivered over full fibre to your home. You can find out more about what that means here.
*Discount will be applied to your bill each month for the minimum 24-month contract period. £24.99 connection fee applies. Our standard published prices will apply thereafter, see kcom.com/pricing. In March each year, your price will increase to the prices shown above according to the package you purchase from us. We may also increase charges at any other time; if we do you will be able to cancel your agreement during the 30-day period after we announce the change and you won't have to pay any early termination fees. The prices shown are in contract prices. After your contract term ends, an out of contract charge will be applied to your bill. Please see the Price Manual for full details, kcom.com/home/legal. After the expiry of any offer or discount, your monthly price will be our current standard price at that time for that package. All other charges, including bolt-ons are unchanged. Speeds quoted are average download speeds. All orders are subject to status, credit check and our Universal Conditions for Service, see kcom.com/home/legal. Offer ends 28/02/25. Geographical restrictions apply to this offer, you can check postcode eligibility in our Price Manual kcom.com/home/legal, or on our website at kcom.com/home/.
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Full terms and conditions
The offers
Eligibility: for new fibre broadband residential customers, geographical restrictions apply.
- Full Fibre 175 – £29.99 a month for the 24 month contract period and 1 eero router
(monthly price will increase to £31.99 on 1st March 2025 and £33.99 on 1st March 2026)
- Full Fibre 500 –£35.99 a month for the 24 month contract period and 2 eero routers
(monthly price will increase to £38.99 on 1st March 2025 and £41.99 on 1st March 2026)
- Full Fibre 900 – £44.99 a month for the 24 month contract period and 2 eero routers
(monthly price will increase to £47.99 on 1st March 2025 and £50.99 on 1st March 2026 )
Offer period: 17th December 2024 – 28th February 2025 inclusive.
Offer applies to orders placed instore, online or by telephone during the Offer Period. Offers are subject to postcode eligibility checks. We reserve the right to amend or withdraw the Offer at any stage. Cash or credit alternatives will not be offered. Offers are administered by KCOM Group Limited, 37 Carr Lane, Hull HU1 3RE and these terms are governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
Speeds
Speeds quoted are average download speeds. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee.
Where we deliver Lightstream real fibre broadband (FTTH) services, the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (FTTC) to deliver your broadband service the performance will vary by distance.
For more information on speeds, please click here.
Your order
All orders are subject to network availability, minimum 24 month contract, status, credit check and our Universal Conditions for Service available at kcom.com/home/legal. To view our early termination charge policy, click here.
All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-Direct Debit or paper billing are available options but subject to additional monthly charges.
- Full Fibre 175 – £29.99 a month for the 24 month contract period and 1 eero router
Speed calculator
What do the speeds mean to you in real terms? View an estimated download time for some of the most common file types. See how choosing the right broadband package could make all the difference.
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KCOM Power Home – Get two free eero routers (worth £249 RRP)
Benefits of eero 6+
Helping you decide
There's lots to consider when it comes to broadband, from speeds to data to the different types of broadband technology. We've put together a guide which will help you decide the best broadband bundle for your circumstances.
What your neighbours think of us
All broadband products come packaged with Pay-As-You-Go calls
The call package includes:
- Monthly line rental
FAQs
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How long will it take to set up?
In most cases, from order to activation it takes between 7 and 14 days for your internet to be set up and ready to use. Once you’ve placed your order with us, we’ll give you a call to arrange an installation date that suits you. If necessary, we’ll also arrange a pre-install appointment to connect the fibre to the outside of your home.
On the big day, one of our engineers will need access to your home for around two hours. They'll fit your fibre cables, set up your new router, connect one of your devices and then leave you in peace to enjoy faster, more reliable broadband.
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Can I keep my phone number?
All new Lightstream full fibre broadband customers will be set up with a new landline number. This will be displayed within your My KCOM profile after installation.
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What happens if I need to cancel?
If you change your mind after ordering, please contact us straight away and let us know. You can cancel within 14 days without giving any reason – read more about this here.
If we carry out the installation process and begin to provide service within the 14-day cancellation period, you will still have the right to cancel at any point within this period. However, you would need to pay for any services provided up to the cancellation date (such as any installation charges).
Once the cancellation period has passed, if you choose to end your service within the contract term, an early termination charge may apply. Read more about early termination charges here.