We’re true to our word. There are no upfront costs to pay – we’ll only ask for payment after your installation is complete.
Zero connection fee
FREE connection on all new customer orders placed before 31 Jan 2022. We’ll get you connected to full fibre before any payment is due.
Get the ultimate full fibre broadband experience and enjoy some of the fastest speeds in the UK, right to your door. It’s time to speed things up so that you can enjoy all the things you love online.
With us, you receive your own, exclusive fibre connection, which means you’ll get the speeds you pay for (because you’ll never have to share your connection with your neighbours). Not only that, everyone in your home can be online, on multiple devices, all at the same time – even at peak-time.
We ARE your community
We’ve invested £100 million into our region’s towns and villages to create the infrastructure needed to pave the way for stronger, better, faster online connectivity. Full fibre broadband should be available for everyone; we deserve it.
We’re a heartbeat away
Our people are (literally) right beside you. Our customer service teams and engineers are locally based, so when you need a fast response or home visit, we’ll always be close enough to support you. We may even be your friends or neighbours!
We're on your team
We’re a Yorkshire-rooted company with over 100 years’ experience under our belt. We’re proud of our heritage but most importantly, we know that our people here at KCOM have shaped our success. With accolades such these are testament to the hard work of our people.
KCOM Lightstream: fibre all the way to the home (full fibre)
Full fibre offers average download speeds of 30, 100, 300, 500 and 900Mbps depending on package selected
Other providers: fibre only to the cabinet (FTTC)
FTTC network offers average download speeds of 46.8Mbps
Other providers: copper all the way to the home (ADSL)
ADSL network offers average download speeds of 10.3Mbps
Network average speeds
Network average speeds: The network average speed is the download speed (throughput) that 50% of our residential customers can expect to get during "peak time" (8pm-10pm). This is the overall network average and not what you should expect to see at your address. The speed is derived from Ofcom's UK broadband performance report (Nov 2020) and data from speed tests using test lines that monitor our network performance. These speed tests are carried out using an independent internet measurement standard that assesses the performance of our actual broadband packages, which is undertaken by Samknows. Click here for more information about our speeds.
Award-winning home broadband
We've also got a few awards under our belt. Among others, we're proud to have won the European Broadband Awards - Quality and Affordability of Services award and ISPA’s Best Consumer Service Provider.
Helping you decide
Broadband buying guide
There's lots to consider when it comes to broadband, from speeds to data to the different types of broadband technology. We've put together a guide which will help you decide the best broadband bundle for your circumstances.
Not sure which package to choose? We've created a tool that takes under five minutes to complete and will help you decide on the best broadband package for you.
Did you know that we're constantly expanding our full fibre network? Use our interactive map to see if you can get connected today. We might not be in your area yet, but we could be coming there soon.
Switching to us
From start to finish, we make switching easy. View our step-by-step process, and set a contract end reminder if you're not ready to switch to us just yet.
Check out our range of full fibre broadband packages, see what offers you can get, and place your order online or over the phone today.
Want to see us in your community?
It’s believing Lightstream full fibre broadband isn’t just a big city thing...
We're expanding our full fibre network beyond Yorkshire & Lincolnshire. If you want to see more good stuff in your local area, from ultrafast broadband to exciting community initiatives, register your interest now.