Explained - Your Final Bill
Written by KCOM Support on 02/05/2023. Posted in Billing.
Your final bill will be generated within two weeks of the end date. Any bills that arrive in the meantime will need to be paid.
Your final bill will be generated within two weeks of the end date. Any bills that arrive in the meantime will need to be paid.
The final bill will include/consider any line rental that you've paid past your end date, and this will be credited back to the account.
You will only have the line rental credited back to you - any calls made or usage charges before the cease date will stand, and the final bill will take these out of any credit due on the account.
What can you expect from your final bill
Your final bill is a bill that you would receive outside your normal billing cycle that details your final account status when moving home or leaving KCOM. this means you may end up with a credit for services you have paid for but also you may end up with a final balance to pay, this bill will detail all the charges for you and what is owed to you or us.
These bills look like the normal bill you would receive but will show different dates to accommodate the end of your current service.
Here is an example of what a final bill may look like:
These bills look like the normal bill you would receive but will show different dates to accommodate the end of your current service.
Here is an example of what a final bill may look like:
![FinalBill]()
What will your charges look like
The charges you see on this bill will look the same as your normal bill however may appear different amounts due to the dates this bill will cover, this will also include any early termination charges that you have incurred.
Here is a picture of how these charges may be presented to you:
![charges]()
Here is a picture of how these charges may be presented to you:
What do I need to do with my direct debit
If you pay by direct debit please do not cancel this as we will use this to make sure your account is settled, wether this is to pay you a credit due or settle an outstanding balance.
What if you are due a credit
Paying by direct debit
If you are due a credit from your final bill, this will be paid automatically into your bank using the direct debit details we hold on our system.
Other payment methods
If you pay by any other method and you are due a credit you will be sent a cheque for the amount of credit you are due, this will be sent to either your current address or your forwarding address if you have provided one.
What happens if you have a balance to pay off
Paying by direct debit
If you have a balance left on the account when your service ceases we will collect this payment 10 working days after the date on your final bill through your direct debit details.
Other payment methods
If you pay by any other method, you will be required to make this payment up to 10 working days after the date on your final bill.
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