Current Outages
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If you are experiencing connectivity issues after a planned maintenance window below, we recommend a power cycle of the ONT and/or router in the first instance.
Planned Maintenance
Reference | Description | Scheduled Timeframe | Services Impacted | Outage Duration |
|---|---|---|---|---|
CHG0054790 | Engineering - Ennerdale Diversion Works 1 of 4 (HU7 6EA) | 04/10/2026 08:00:00 - | Business Fibre/VOIP | Up to 4 hours |
CHG0054787 | Engineering - Ennerdale Diversion Works 2 of 4 (PSTN Voice) | 04/10/2026 08:00:00 - | PSTN Services | Up to 4 hours |
CHG0054618 | Upgrade 4 Core Devices (supporting VDSL) | 05/10/2026 23:59:00 - | VDSL | Up to 15 minutes |
CHG0054791 | Engineering - Ennerdale Diversion Works 3 of 4 (Broadband) | 05/10/2026 23:59:00 - | Fibre/VOIP | Up to 6 hours |
CHG0054792 | Engineering - Ennerdale Diversion Works 4 of 4 (Business circuits) | 11/10/2026 23:00:00 - | Business Circuits | Up to 9 hours |
Archive
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Archived Outage Notifications
Previous Outages (past 30 days)
Reference
Date/Time
Description
Services Impacted
Impacted Region
Status
INC0072703
21/09/2026 04:08
21/09/2026 11:08Loss of Broadband Services in the West of Hull Area
Broadband Services
West Hull Region
Resolved
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Archived Planned Maintenance
Previous Planned Maintenance (past 30 days)
Reference
Description
Scheduled Timeframe
Service Impacted
CHG0054472
Migrate connections currently connected to 1 OLT to new solution
14/09/2026 22:00:00 -
02/10/2026 06:00:00
(Mon/Tues/Wed/Thurs only)Fibre/VOIP
CHG0054892
Engineering - PMC Remedial Work (remakes) HU8 9**
28/09/2026 08:00:00 -
29/09/2026 16:00:00Fibre/VOIP
CHG0054907
Engineering - Fibre Investigation Testing (YO43 4**)
30/09/2026 08:00:00 -
30/09/2026 12:00:00Fibre/VOIP
CHG0054908
Engineering - CAP / CMJ Remedial Work (remakes) HU17 8S**
30/09/2026 12:00:00 -
30/09/2026 16:00:00Fibre/VOIP
CHG0054472
Migrate connections currently connected on OLT 3** Cards 4-15 onto new Solution
14/09/2026 22:00:00 -
02/10/2026 06:00:00
(Mon/Tues/Wed only evenings only)Fibre/VOIP
CHG0054743
Deployment of the KCOM Identity application
16/09/2026 06:30:00 -
16/09/2026 07:30:00MyKcom / MyAccount
CHG0054705
Engineering - Splitter Replacement (HU8 9**)
16/09/2026 08:00:00 -
16/09/2026 12:00:00Fibre & VoIP
CHG0054704
Engineering - Splitter Replacement (HU9 1**)
16/09/2026 08:00:00 -
16/09/2026 12:00:00Fibre & VoIP
CHG0054727
PMC Remedial Work (remakes) (HU3 6B*)
17/09/2026 08:00:00 -
17/09/2026 12:00:00Fibre & VoIP
CHG0054786
Engineering - Splitter Replacement (HU5 4J*)
18/09/2026 08:00:00 -
18/09/2026 12:00:00Fibre & VoIP
CHG0054437
Core Device Estate Software Upgrade - Night 3
08/09/2026 00:01:00 -
08/09/2026 06:00:00Business Circuits & Fibre/VoIP