Staying in the know
We’re currently having problems with manual payments in MyAccount. All other ways to pay are working as normal. Sorry for any inconvenience.
Not finding what you need?
*For technical support we recommend you call 01482 606101 or use our troubleshoot guide
Live chat however can help with:
No connection
Experiencing occasional disconnections
eSIM
Updates on your delivery equipment
Setting up your router
Suspected damaged cables or faulty router
Chat opening times
Monday - Friday 08:00 – 20:00
Saturday 09:00 – 17:00
Sunday 10:00 – 17:00
Quick Guides
Most of our customers find that the guides we have curated contain what they are looking for and is really helpful.
Contact us by phone if you prefer
Customer services and sales
Mon-Fri: 8am - 7pm
Sat: (Customer service) 9am - 1pm, (Sales) 8am - 6pm
Sun: 8am - 6pm (Customer Service closed)
Report a fraud or a scam
Forward suspicious emails, texts or calls to abuse@kcom.com
24 hours a day, 7 days a week
Sign language interpreter
Did you know that we’re able to offer British Sign Language interpreters through the InterpretersLive! Service? It’s available Monday to Friday, between 8am and 9pm, and between 9am and 6pm Saturday and Sunday. If an interpreter isn’t available straight away, you can hold or retry the call later.
Come in for a chat
If you'd prefer to speak to us in person, our shop is open 9:30am-4:30pm Monday to Friday. We're located at 37 Carr Ln, Hull, HU1 3RE.