Stay informed with KCOM's real-time service status updates. Our dedicated page provides comprehensive information on current network outages, planned maintenance, and any service disruptions affecting your broadband and voice services. By regularly checking our updates, you can ensure your connectivity remains uninterrupted and address any issues promptly see below for more details.
Current Outages
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Planned Maintenance
| Reference | Scheduled Timeframe | Description | Services Impacted |
Outage Duration |
|---|---|---|---|---|
| CHG0048830 |
25/06/2025 00:01:00 - 25/06/2025 08:00:00 |
Core Device Upgrade | Fibre / DIA / VOIP | Up to 6 hours |
| CHG0047581 |
03/07/2025 00:01:00 - 03/07/2025 03:00:00 |
Core Device Configuration Changes | VoIP/Data | Various 15 minute outage whilst the work is ongoing |
| CHG0048805 |
28/07/2025 22:00:00 - 29/07/2025 06:00:00 |
Upgrade To NGV Platform | ISDN30 for Business | Up to 1 hour |
Archive
Previous Outages (30 Days)
| Reference | Date/Time | Description | Services Impacted | Impacted Region | Status |
|---|---|---|---|---|---|
| INC0061070 |
25/06/2025 15:48 26/06/2025 00:10 |
Loss of Voice (VoIP) services in the Kirkella Area | Loss of Broadband and Voice (VoIP) Services |
Kirkella Area Postcode HU4 |
Resolved |
| INC0061053 |
25/06/2025 08:00 25/06/2025 18:00 |
Loss of Voice (VoIP) services in the Hull area | Loss of Broadband and Voice (VoIP) Services |
Hull & Surrounding area postcodes |
Resolved |
| INC0060735 |
13/06/2025 22:04:00 14/06/2025 03:18:00 |
Loss of Broadband and Voice (VoIP) services in the East Area | Loss of Broadband and Voice (VoIP) Services |
East of Hull. Postcodes HU7 3** HU7 4** |
Resolved |
INC0060311 |
30/05/2025 01:30 30/05/2025 02:21 |
Loss of Broadband & Voice (VoIP) Services in the Central (HU1) area of Hull | Ability browse. Ability to take inbound or make outbound calls on VoIP lines | Central Hull. Postcodes of HU1 * | Resolved |
|
INC0060195 |
25/05/2025 04:44 25/05/2025 04:56 |
Loss of Voice (VoIP) Services in the East Hull Area | Ability to take inbound or make outbound calls on VoIP lines | East of Hull. Postcodes HU7 5** | Resolved |
Previous Planned Maintenance (30 Days)
| Reference | Description | Scheduled Timeframe | Outage Time |
|---|---|---|---|
| CHG0048591 |
Core Device Chassis Replacement - HU1 1U*/HU1 2B*/HU1 3B*/HU1 1S* |
20/05/2025 00:01:00 - |
Up to 5 mins |
| CHG0048501 |
KCOM Core Software Migration |
16/05/2025 05:00:00 - |
Duration of Timeframe |
| CHG0048640 |
KCOM Pole Mounted Closure Works - HU4 7** |
21/05/2025 08:00:00 - 21/05/2025 16:00:00 |
Up to 8 hours |
| CHG0048671 |
Core device card replacement (HU1 1U* / HU1 2B* / HU1 3B* / HU1 1S*) |
27/05/2025 23:59:00 -
|
Up to 5 mins |
| CHG0048703 |
Cabinet Remake (HU15 2**) |
28/05/2025 08:00:00 - |
Up to 1 hour |
| CHG0048754 |
Cable diversion(HU17 8**) |
30/05/2025 08:00:00 - 30/05/2025 16:00:00 |
VoIP/Data |
| CHG0048745 |
Core device card replacement (HU8) |
02/06/2025 08:00:00 - 02/06/2025 12:00:00 |
Up to 4 hours |
| CHG0048833 |
Device Firmware Upgrade |
05/06/2025 18:00:00 - |
Up to 1 hour |
| CHG0048672 |
Pole Replacement (Howdale Rd) |
09/06/2025 08:00:00 -
|
Up to 10 hours |
| CHG0048800 |
Upgrade To NGV Platform |
18/06/2025 22:00:00 - 19/06/2025 06:00:00 |
Up to 1 hour |
| CHG0049070 |
Core Network Device Chassis Replacement |
23/06/2025 00:01:00 - 23/06/2025 06:00:00 |
Up to 1 hour (with the potential of up to 5 hours if a full chassis restart is required) |