Stay informed with KCOM's real-time service status updates. Our dedicated page provides comprehensive information on current network outages, planned maintenance, and any service disruptions affecting your broadband and voice services. By regularly checking our updates, you can ensure your connectivity remains uninterrupted and address any issues promptly see below for more details.
Current Outages
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Planned Maintenance
| Reference | Scheduled Timeframe | Description | Services Impacted |
Outage Duration |
|---|---|---|---|---|
| CHG0048833 |
05/06/2025 18:00:00 - 05/06/2025 19:00:00 |
Device Firmware Upgrade | ERYC ERGO Building, Hessle | Up to 1 hour |
| CHG0048672 |
09/06/2025 08:00:00 - 09/06/2025 18:00:00 |
Pole Replacement (Howdale Rd) | Fibre - VOIP | Up to 10 hours |
| CHG0048800 |
18/06/2025 22:00:00 - 19/06/2025 06:00:00 |
Upgrade To NGV Platform | VOIP for Business | Up to 1 hour |
| CHG0048830 |
25/06/2025 00:01:00 - 25/06/2025 06:00:00 |
Core Device Upgrade | DIA / VOIP | Up to 6 hours |
| CHG0048805 |
28/07/2025 22:00:00 - 29/07/2025 06:00:00 |
Upgrade To NGV Platform | ISDN30 for Business | Up to 1 hour |
Archive
Previous Outages (30 Days)
| Reference | Date/Time | Description | Services Impacted | Impacted Region | Status |
|---|---|---|---|---|---|
INC0060311 |
30/05/2025 01:30 30/05/2025 02:21 |
Loss of Broadband & Voice (VoIP) Services in the Central (HU1) area of Hull | Ability browse. Ability to take inbound or make outbound calls on VoIP lines | Central Hull. Postcodes of HU1 * | Resolved |
|
INC0060195 |
25/05/2025 04:44 25/05/2025 04:56 |
Loss of Voice (VoIP) Services in the East Hull Area | Ability to take inbound or make outbound calls on VoIP lines | East of Hull. Postcodes HU7 5** | Resolved |
|
INC0060000 |
09/05/2025 09:31 09/05/2025 10:34 |
Loss of Voice (PSTN) Services in the Kirk Ella are of Hull | Ability to take inbound or make outbound calls on PSTN lines | Kirk Ella, Hull region. Postcodes HU10 * | Resolved |
Previous Planned Maintenance (30 Days)
| Reference | Description | Scheduled Timeframe | Outage Time |
|---|---|---|---|
| CHG0048311 |
Core device maintenance |
06/05/2025 23:59:00 - |
No outage |
| CHG0048591 |
Core Device Chassis Replacement - HU1 1U*/HU1 2B*/HU1 3B*/HU1 1S* |
20/05/2025 00:01:00 - |
Up to 5 mins |
| CHG0048501 |
KCOM Core Software Migration |
16/05/2025 05:00:00 - |
Duration of Timeframe |
| CHG0048640 |
KCOM Pole Mounted Closure Works - HU4 7** |
21/05/2025 08:00:00 - 21/05/2025 16:00:00 |
Up to 8 hours |
| CHG0048671 |
Core device card replacement (HU1 1U* / HU1 2B* / HU1 3B* / HU1 1S*) |
27/05/2025 23:59:00 -
|
Up to 5 mins |
| CHG0048703 |
Cabinet Remake (HU15 2**) |
28/05/2025 08:00:00 - |
Up to 1 hour |
| CHG0048754 |
Cable diversion(HU17 8**) |
30/05/2025 08:00:00 - 30/05/2025 16:00:00 |
VoIP/Data |
| CHG0048745 |
Core device card replacement (HU8) |
02/06/2025 08:00:00 - 02/06/2025 12:00:00 |
Up to 4 hours |