Stay informed with KCOM's real-time service status updates. Our dedicated page provides comprehensive information on current network outages, planned maintenance, and any service disruptions affecting your broadband and voice services. By regularly checking our updates, you can ensure your connectivity remains uninterrupted and address any issues promptly see below for more details.
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Current Outages
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Planned Maintenance
| Reference | Description | Scheduled Timeframe | Service Impacted | Outage Time |
|---|---|---|---|---|
| CHG0052522 | Reset of legacy system sessions over 5 nights |
23/03/2026 01:00:00 - 27/03/2026 05:00:00 |
VoIP / Fibre Internet |
Up to 30 seconds |
| CHG0052492 | Upgrade firmware on router models EX5401-B1 over 5 nights |
30/03/2026 00:01:00 - 02/05/2026 03:00:00 |
VoIP / Fibre Internet |
Up to 5 minutes |
Archive
Previous Outages (30 Days)
| Reference | Date/Time | Description | Services Impacted | Impacted Region | Status |
|---|---|---|---|---|---|
| INC0067765 |
14/03/2026 10:28 14/03/2026 12:25 |
Intermittant Loss of Broadband In Hull & Surrounding Areas | Broadband |
Hull & Surrounding Areas |
Resolved |
| INC0067755 |
13/03/2026 14:21 13/03/2026 18:23 |
Dangerous fault: Damaged Communication Cabinet | Voice (Copper) |
East Hull Region - Postcode: HU7 4PA Ongoing |
Resolved |
| INC0067721 |
12/03/2026 22:30 13/03/2026 00:42 |
Loss of voice services in the Bridlington area | Voice (VoIP) |
Bridlington YO15 & YO16 |
Resolved |
| INC0067587 |
06/03/2026 15:35 06/03/2026 17:14 |
IP error that may impact customers ability to browse | Customers Unable to Browse,Any customer initially impacted by this will need to power cycle their router to restore their service |
Hull |
Resolved |
| INC0066567 |
23/01/2026 20:58:00 23/01/2026 22:06:00 |
Loss of Broadband and Voice In East Hull Area | Broadband & Voice (VoIP) |
East Hull |
Resolved |
| INC0066347 |
15/01/2025 10:32:00 15/01/2025 10:37:00 |
Loss of Voice Services (PSTN) in the Newland Area | Voice Services |
Newland Area |
Resolved |
| INC0065708 |
17/12/2025 14:28:33 17/12/2025 16:43:10 |
Loss of Broadband and Voice In East Hull Area | Broadband & Voice (VoIP) |
East Hull |
Resolved |
|
INC0065350 |
03/12/2025 16:33 03/12/2025 17:17 |
Loss of Broadband Services in the Central Area of Hull | Broadband & Voice (VoIP) |
Central Hull HU3 |
Resolved |
|
INC0065202 |
28/11/2025 |
Offnet Outage Causing Intermittent Issues Reaching Global Sites | Customers May Experience Issues Accessing Global Network Services |
Global |
Resolved |
| INC0065108 |
26/11/2025 08:15 26/11/2025 13:32 |
Loss Of Voice And Broadband Services In Epworth Area | Broadband & Voice (VoIP) |
Epworth DN9 |
Resolved |
| INC0064562 |
05/11/2025 19:46 05/11/2025 20:15 |
Loss of Broadband & Voice (VoIP) services in the East Hull area | Broadband & Voice (VoIP) |
Central Hull HU1 1* |
Resolved |
| INC0064456 |
01/11/2025 19:58 01/11/2025 21:38 |
Loss of PSTN Voice Services in the East Hull Area | Voice Services |
East Hull Area Post Codes HU11 4** |
Resolved |
| INC0064222 |
22/10/2025 15:49 22/10/2025 17:28 |
Loss of PSTN Voice Services in the East Hull Area | Voice Services | East Hull Area | Resolved |
| INC0064056 |
15/10/2025 16:27 15/10/2025 18:21 |
Loss of PSTN Voice Services in the Beverley Area | Voice Services | Tickton HU17 Area | Resolved |
| INC0063777 |
03/10/2025 05:44 03/10/2025 11:39 |
Loss of PSTN Voice Services in the Beverley Area | Ability to attempt new inbound and outbound calls |
Beverley Region. Postcodes HU17 7** HU17 9** |
Resolved |
| INC0063693 |
30/09/2025 13:16 30/09/2025 14:50 |
Loss of Broadband & Voice (VoIP) Services in the Withernsea Area | Broadband & Voice |
Withernsea |
Resolved |
| INC0063587 |
24/09/2025 18:12 24/09/2025 19:30 |
Loss of Broadband & Voice (VOIP) Services in the Beverley Area | Broadband & Voice |
Beverley Region. Postcodes HU17 0** HU17 8** |
Resolved |
| INC0063481
|
19/09/2025 22:10 20/09/2025 00:40 |
Loss of Broadband & Voice (VoIP) services in the Kirk Ella area | Broadband and Voice (VoIP) |
Kirk Ella Hessle |
Resolved |
|
CHG0049970 |
17/09/2025 00:01 17/09/2025 06:00 |
Planned Maintenance Complete. Customers may need to reboot their routers and ONTs if they are experiencing an issue following the plans works | Broadband and Voice (VoIP) | KCOM Network | Resolved |
| INC0063243 |
10/09/2025 09:00 10/09/2025 15:00 |
Customers experiencing connectivity issues after CHG0049443 | Loss of Broadband Services | Hull & Surrounding areas | Resolved |
| INC0062248 |
05/08/2025 17:25 05/08/2025 18:45 |
Loss of Voice (VoIP) Services in the East Area of Hull | Ability To Make and Receive calls | East Hull Area (HU7) | Resolved |
| INC0062111 |
30/07/2025 13:55 30/07/2025 14:15 |
Loss of Voice (VoIP) Services in the Kirk Ella Region of Hull | Ability to attempt new inbound and outbound calls. |
Kirk Ella Area Postcodes HU4 7 |
Resolved |
| INC0061938 |
24/07/2025 11:05 25/07/2025 02:45 |
Multiple Mobile Providers Experiencing Call Connection Issues | This is not affecting the KCOM network. However, customers may encounter an issue when trying to call other mobile numbers. |
National |
Resolved |
| INC0061592 |
11/07/2025 14:45 11/07/2025 14:55 |
Loss of PSTN services in the Kirk Ella area of Hull | Loss of Voice (PSTN) Services |
Kirk Ella Area |
Resolved |
| INC0061070 |
25/06/2025 15:48 26/06/2025 00:10 |
Loss of Voice (VoIP) services in the Kirk Ella Area | Loss of Broadband and Voice (VoIP) Services |
Kirk Ella Area Postcode HU4 |
Resolved |
| INC0061053 |
25/06/2025 08:00 25/06/2025 18:00 |
Loss of Voice (VoIP) services in the Hull area | Loss of Broadband and Voice (VoIP) Services |
Hull & Surrounding area postcodes |
Resolved |
| INC0060735 |
13/06/2025 22:04 14/06/2025 03:18 |
Loss of Broadband and Voice (VoIP) services in the East Area | Loss of Broadband and Voice (VoIP) Services |
East of Hull. Postcodes HU7 3** HU7 4** |
Resolved |
INC0060311 |
30/05/2025 01:30 30/05/2025 02:21 |
Loss of Broadband & Voice (VoIP) Services in the Central (HU1) area of Hull | Ability browse. Ability to take inbound or make outbound calls on VoIP lines | Central Hull. Postcodes of HU1 * | Resolved |
|
INC0060195 |
25/05/2025 04:44 25/05/2025 04:56 |
Loss of Voice (VoIP) Services in the East Hull Area | Ability to take inbound or make outbound calls on VoIP lines | East of Hull. Postcodes HU7 5** | Resolved |
Previous Planned Maintenance (30 Days)
| Reference | Description | Scheduled Timeframe | Outage Time |
|---|---|---|---|
| CHG0051517 | Card reboot - (YO15 2QN & YO15 3QY) |
06/01/2026 20:00:00 - 06/01/2026 22:00:00 |
Fibre Internet / Voice |
| CHG0051580 | PMC Remedial Work (remakes) - HU8 8J* |
06/01/2026 08:00:00 - 06/01/2026 16:00:00 |
Fibre Internet / Voice |
| CHG0051579 | Fibre Splitter Replacement - HU10 6** |
06/01/2026 08:00:00 - 06/01/2026 12:00:00 |
Fibre Internet / Voice |
| CHG0051596 | Fibre Splitter Replacement - HU12 *** |
07/01/2026 12:00:00 - 07/01/2026 16:00:00 |
Fibre Internet / Voice |
| CHG0051503 | Fibre splitter Works - HU5 2** / HU5 3** |
08/01/2026 08:00:00 - 08/01/2026 13:00:00 |
Up to 45 minutes |
| CHG0051679 | Engineering - Cabinet Remake (Remedial) (YO16 6**) |
12/01/2026 08:00:00 - 13/01/2026 16:00:00 |
Fibre Internet / Voice |
| CHG0051656 | Engineering - Moving connections from pole fed to UG (HU16 4** ) |
15/01/2026 08:00:00 - 15/01/2026 16:00:00 |
Fibre Internet / Voice |
| CHG0051777 | Core Card Replacement - YO25 5/6/9** |
21/01/2026 00:00:00 - 21/01/2026 03:00:00 |
Fibre Internet / Voice |
| CHG0051848 | Engineering - Cabinet Remake - DN14 6** |
22/01/2026 08:00:00 - 22/01/2026 16:00:00 |
Fibre Internet / Voice |
| CHG0051450 | Device Firmware Update - HU17 7** |
22/01/2026 00:00:01 - 22/01/2026 06:00:01 |
Fibre Internet / Voice |
| CHG0051900 | Engineering Fibre Works HU15 1* |
29/01/2026 08:00:00 - 29/01/2026 16:00:00 |
Fibre Internet / Voice |
| CHG0051735 | Complete Comms (Desktop/Mobile Users Only) Certificate Annual Update |
29/01/2026 20:00:00 - 29/01/2026 22:00:00 |
Complete Comms |
| CHG0052030 |
PMC Remedial Work (remakes) - HU11 |
04/02/2026 08:00:00 - 04/02/2026 16:00:00 |
Fibre Internet / Voice |
| CHG0051814 |
Engineering Pole Replacement - HU5 5** |
05/02/2026 08:00:00 - 05/02/2026 16:00:00 |
Fibre Internet / Voice |
| CHG0052000 |
Engineering Pole Replacement - HU14 3** |
06/02/2026 08:00:00 - 06/02/2026 16:00:00 |
Fibre Internet / Voice |
| CHG0051880 |
Device Firmware Update - HU17 *** |
11/02/2026 00:00:00 - 12/02/2026 12:00:00 |
Fibre Internet / Voice |
| CHG0052146 |
Engineering PMC Remedial Work HU5 5** |
12/02/2026 08:00:00 - 12/02/2026 16:00:00 |
Fibre Internet / Voice |
| CHG0051960 |
Payments System (KCOM IVR / MyAccount & My KCOM) Planned Works |
15/02/2026 03:30:00 - 15/02/2026 09:30:00 |
Payments via phone or internet |
| CHG0052064 |
Third Party - Northern Powergrid Planned Outage (HU15 1HW) |
19/02/2026 14:00:00 - 19/02/2026 14:30:00 |
Fibre / Voice |
| CHG0052175 |
Upgrade Firmware on all ONT's (North Cave & Barrow) |
25/02/2026 12:00:00 - 25/02/2026 12:00:00 |
Fibre / Voice / SmartComms |
| CHG0052179 |
Upgrade Firmware on all ONT's (Bridlington & Brigg) |
25/02/2026 00:00:00 - 26/02/2026 12:00:00 |
Fibre / Voice / SmartComms |
| CHG0052181 |
Upgrade Firmware on all ONT's (Hutton Cranswick, Melbourne & Barton) |
26/02/2026 00:00:00 - 27/02/2026 12:00:00 |
Fibre / Voice / SmartComms |
| CHG0052340 |
KCOM Home Website Maintenance |
26/02/2026 07:00:00 - 26/02/2026 09:00:00 |
KCOM Website |
| CHG0052392 |
OLT Reboot (YO8 3**/YO8 4**) |
28/02/2026 00:00:00 - 28/02/2026 01:00:00 |
Fibre / Voice |
| CHG0052394 |
OLT Replacement (YO8 3**/YO8 4**) |
01/03/2026 00:00:00 - 01/03/2026 04:00:00 |
Fibre / Voice |
| CHG0052186 |
Upgrade Firmware on all ONT's (Goole & Epworth) |
04/03/2026 00:00:00 - 04/03/2026 12:00:00 |
Fibre / Voice / SmartComms |
| CHG0052422 |
Splitter Chip Replacement - HU17 9** |
04/03/2026 05:00:00 - 04/03/2026 12:00:00 |
Fibre / Voice |
| CHG0052187 |
Upgrade Firmware on all ONT's (Selby) |
05/03/2026 00:00:00 - 05/03/2026 12:00:00 |
Fibre / Voice / SmartComms |
| CHG0052188 |
Upgrade Firmware on all ONT's (Messingham & Scawby) |
06/03/2026 00:00:00 - 06/03/2026 12:00:00 |
Fibre / Voice / SmartComms |
| CHG0052218 |
Upgrade Firmware on all ONT's (Bridlington) |
11/03/2026 00:00:00 - 11/03/2026 12:00:00 |
Fibre / Voice / SmartComms |
| CHG0052219 |
Upgrade Firmware on all ONT's (Brandesburton, Hornsea & Withernsea) |
12/03/2026 00:00:00 - 12/03/2026 12:00:00 |
Fibre / Voice / SmartComms |
| CHG0052220 |
Upgrade Firmware on all ONT's (Long Riston, Camerton / Thorngumbald) |
13/03/2026 00:00:00 - 13/03/2026 12:00:00 |
Fibre / Voice / SmartComms |