Stay informed with KCOM's real-time service status updates. Our dedicated page provides comprehensive information on current network outages, planned maintenance, and any service disruptions affecting your broadband and voice services. By regularly checking our updates, you can ensure your connectivity remains uninterrupted and address any issues promptly see below for more details.
Current Outages
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Planned Maintenance
| Reference | Scheduled Timeframe | Description | Services Impacted |
Outage Duration |
|---|---|---|---|---|
| CHG0048501 |
16/05/2025 05:00:00 - 20/05/2025 05:00:00 |
KCOM Core Software Migration | Access to payment and billing options via telephone and KCOM My Account** | Duration of Timeframe |
| CHG0048591 |
20/05/2025 00:01:00 - 20/05/2025 00:30:00 |
Core Device Chassis Replacement - HU1 1U*/HU1 2B*/HU1 3B*/HU1 1S* | Fibre-VOIP | Up to 5 mins |
** No late payment charges will apply during the maintenance period.
Archive
Previous Outages (30 Days)
| Reference | Date/Time | Description | Services Impacted | Impacted Region | Status |
|---|---|---|---|---|---|
|
INC0060000 |
09/05/2025 09:31 09/05/2025 10:34 |
Loss of Voice (PSTN) Services in the Kirk Ella are of Hull | Ability to take inbound or make outbound calls on PSTN lines | Kirk Ella, Hull region. Postcodes HU10 * | Resolved |
Previous Planned Maintenance (30 Days)
| Reference | Description | Scheduled Timeframe | Outage Time |
|---|---|---|---|
| CHG0048205 |
Exchange Sustain Maintenance Works |
28/04/2025 08:30:00 - |
Up to 5 minutes |
| CHG0048160 |
Exchange Sustain Maintenance Works |
29/04/2025 07:30:00 - |
Up to 30 minutes |
| CHG0048275 |
Pole Replacement (HU16 4**) |
30/04/2025 08:00:00 - |
Up to 10 Hours |
| CHG0048345 |
Restart of Core device (HU1/HU2/HU3/ HU4/HU5/HU6/HU7) |
01/05/2025 00:00:01 - |
Up to 30 minutes |
| CHG0048311 |
Core device maintenance |
06/05/2025 23:59:00 - |
No outage |