Stay informed with KCOM's real-time service status updates. Our dedicated page provides comprehensive information on current network outages, planned maintenance, and any service disruptions affecting your broadband and voice services. By regularly checking our updates, you can ensure your connectivity remains uninterrupted and address any issues promptly see below for more details.

Current Outages

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Planned Maintenance

Reference Scheduled Time Frame Description Services Impacted

Outage Duration

CHG0049422

11/08/2025 08:00:00 - 11/08/2025 18:00:00

Pole Replacement Opp 19 Whitehope Close Bransholme Up to 10hrs outage
CHG0049441

20/08/2025 00:01:00 - 20/08/2025 06:00:00

Upgrade on Core Device Kirk Ella Exchange Internet and Broadband Customers Up to 6hrs
CHG0049549

22/08/2025 00:01:00 - 22/08/2025 08:00:00

Upgrade fibre capacity in the Beverley area

Internet and Broadband Customers

HU17 7

JA-JB

JD-JH

JJ,JL,JN

JP-JT

JY

HU17 7SY

 

There will be an initial complete loss of service. As the works progress customers will slowly come back online as connections are restored
CHG0049527

28/08/2025 00:01:00 - 28/08/2025 05:00:00

CORE  Upgrades Business EAD Business Customers will experience multiple outages throughout the change window.
CHG0049442

03/09/2025 00:01:00 - 03/09/2025 06:00:00

Upgrade on Core Device Civic and Beverley Exchanges Internet and Broadband Customers Up to 6hrs
CHG0049443

10/09/2025 00:01:00 - 10/09/2025 06:00:00

Upgrade on Core Device Civic and East Exchanges Internet and Broadband Customers Up to 6hrs
CHG0049444

17/09/2025 00:01:00 - 17/09/2025 06:00:00

Upgrade on Core Device Civic and Kirk Ella Exchanges Internet and Broadband Customers Up to 6hrs

Archive

Archived Outage Notifications

Previous Outages (30 Days)

Reference Date/Time Description Services Impacted Impacted Region Status
INC0062248

05/08/2025 17:25 05/08/2025 18:45

Loss of Voice (VoIP) Services in the East Area of Hull Ability To Make and Receive calls  East Hull Area (HU7) Resolved
INC0062111

30/07/25 13:55 30/07/25 14:15

Loss of Voice (VoIP) Services in the Kirk Ella Region of Hull Ability to attempt new inbound and outbound calls.

Kirk Ella Area Postcodes HU4 7

Resolved
INC0061938

24/07/2025 11:05 25/07/2025 02:45

Multiple Mobile Providers Experiencing Call Connection Issues This is not affecting the KCOM network. However, customers may encounter an issue when trying to call other mobile numbers. 

National

Resolved
INC0061592

11/07/2025 14:45 11/07/2025 14:55

Loss of PSTN services in the Kirk Ella area of Hull Loss of Voice (PSTN) Services

Kirk Ella Area

Resolved
INC0061070

25/06/2025 15:48 26/06/2025 00:10

Loss of Voice (VoIP) services in the Kirk Ella Area Loss of Broadband and Voice (VoIP) Services

Kirk Ella Area Postcode HU4

Resolved
INC0061053

25/06/2025 08:00 25/06/2025 18:00

Loss of Voice (VoIP) services in the Hull area Loss of Broadband and Voice (VoIP) Services

Hull & Surrounding area postcodes

Resolved
INC0060735

13/06/2025 22:04 14/06/2025 03:18

Loss of Broadband and Voice (VoIP) services in the East Area Loss of Broadband and Voice (VoIP) Services

East of Hull. Postcodes HU7 3** HU7 4**

Resolved

INC0060311

30/05/2025 01:30 30/05/2025 02:21

Loss of Broadband & Voice (VoIP) Services in the Central (HU1) area of Hull Ability browse. Ability to  take inbound or make outbound calls on VoIP lines Central Hull. Postcodes of HU1 * Resolved

INC0060195

25/05/2025 04:44 25/05/2025 04:56

Loss of Voice (VoIP) Services in the East Hull Area Ability to take inbound or make outbound calls on VoIP lines East of Hull. Postcodes HU7 5** Resolved
Archived Planned Maintenance

Previous Planned Maintenance (30 Days)

Reference Description Scheduled Timeframe Outage Time
CHG0048833

Device Firmware Upgrade

05/06/2025 18:00:00 -

 
05/06/2025 19:00:00

Up to 1 hour
CHG0048672

Pole Replacement (Howdale Rd)

09/06/2025 08:00:00 - 


09/06/2025 18:00:00

Up to 10 hours
CHG0048800

Upgrade To  NGV Platform

18/06/2025 22:00:00 -

19/06/2025 06:00:00

Up to 1 hour
CHG0049070

Core Network Device Chassis Replacement

23/06/2025 00:01:00 -

23/06/2025 06:00:00

Up to 1 hour (with the potential of up to 5 hours if a full chassis restart is required)
CHG0048830

Core Device Upgrade

25/06/2025 00:01:00 -

25/06/2025 08:00:00

Up to 6 hours
CHG0047581

Core Device Configuration

03/07/2025 00:01:00 -

03/07/2025 03:00:00

Various 15 minute outage whilst the work is ongoin

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