Reference | Date/Time | Description | Services Impacted | Impacted Region | Status |
|---|---|---|---|---|---|
INC0074197 | 13/11/2026 05:39 | Microsoft Outage Affecting Multiple Microsoft 365 Services (Global) | Users unable to open/navigate certain Microsoft 365 services (Outlook/CoPilot/Teams/Sharepoint) | KCOM | Ongoing |
Reference | Description | Scheduled Timeframe | Services Impacted | Outage Duration |
|---|---|---|---|---|
CHG0055334 | POSTPONED Upgrades To NGV Live Platform (Voice) | 10/11/2026 22:00:00 - 11/11/2026 04:00:00 | Complete Comms / Residential & Business Voicemail Services | Up to 1 hour |
CHG0055559 | Update of Yealink W70B and Grandstream HT8XX Handsets | 19/11/2026 19:00:00 - 20/11/2026 06:00:00 | Complete Comms | Up to 10 minutes |
Reference | Description | Scheduled Timeframe | Service Impacted |
|---|---|---|---|
CHG0055543 | EMERGENCY Engineering - Cable Repair Between Market Weighton and Pocklington | 06/11/2026 06:00:00 - 06/11/2026 18:00:00 | Fibre/VOIP/Business Circuits |
CHG0054682 | OLT Estate Annual Maintenance Reloads - Week 2 (overnight only) | 26/10/2026 23:59:00 - 29/10/2026 06:00:00 | Fibre/VOIP/SmartComms |
CHG0054873 | Core Device "120" Upgrades | 23/10/2026 00:01:00 - 23/10/2026 06:00:00 | Business Circuits |
CHG0054670 | OLT Estate Annual Maintenance Reloads - Week 1 (overnight only) | 19/10/2026 23:59:00 - 23/10/2026 06:00:00 | Fibre/VOIP/SmartComms |
CHG0055293 | EMERGENCY Engineering works in Little Weighton area to carry out repairs | 19/10/2026 12:30:00 - 19/10/2026 16:00:00 | Fibre/VOIP |
Reference | Date/Time | Description | Services Impacted | Impacted Region | Status |
|---|---|---|---|---|---|
INC0073399 | 17/10/2026 05:53 | Loss of Voice and Broadband Services in the Little Weighton Area | Broadband Services | Little Weighton Region | Resolved |
INC0073349 | 15/10/2026 14:03 | Loss of Voice and Broadband Services in the Little Weighton Area | Broadband Services | Little Weighton Region | Resolved |
INC0072703 | 21/09/2026 04:08 21/09/2026 11:08 | Loss of Broadband Services in the West of Hull Area | Broadband Services | West Hull Region | Resolved |