How do I connect my Xbox Series X|S to the internet?

To connect your Xbox Series X|S console to the internet, you can use either a wireless or wired connection to your router. These instructions also apply to connecting Xbox One consoles to the internet.

Introduction

To connect your Xbox Series X|S console to the internet, you can use either a wireless or wired connection to your router. These instructions also apply to connecting Xbox One consoles to the internet.

Using a Wireless Connection

Steps to Connect Xbox Series X|S to Internet Using Wi-Fi:

1. Press the Xbox button on your controller to open the guide.
2. Select Profile & System > Settings > General > Network Settings.
3. Select Set Up Wireless Network.
4. Choose your wireless network from the list of available networks and enter your wireless password. 
5. Once connected to your wireless network, look at the Network Settings screen and select Test Network Connection. If the connection test is successful, your console will connect to Xbox Live, or it will update to the latest system software.

Using a Wired Connection

Steps to Connect Xbox Series X|S to Internet Using Ethernet Cable:

1. Plug one end of the Ethernet cable into the back of your router (this will fit into one of the LAN ports).
2. Plug the other end of the cable into the back of your Xbox console.
3. Press the Xbox button on your controller to open the guide.
4. Select Profile & System > Settings > General > Network Settings.
5. Select Test Network Connection. If the connection test is successful, your console will connect to Xbox Live, or it will update to the latest system software.

Troubleshooting Xbox Internet Connection Issues

If you're having trouble connecting your Xbox Series X or Xbox Series S to the internet, or you're seeing an error message, follow these steps:

1. Visit the Xbox Support pages for more information on specific error messages and troubleshooting tips.
2. If you believe the issue is with your home broadband, please see our guide for help.

By following these instructions, you should be able to successfully connect your Xbox Series X|S to the internet. If you continue to experience issues, our KCOM support team is here to help.