How do I login and check my email using webmail?
Our Webmail service lets you check your KCOM emails no matter where you are in the world. You don't need to register for this service - it's provided free of…
23/03/2022I've lost my Internet connection, what do I do?
If you're having trouble getting onto the internet, there may be several possible reasons.
11/01/2023My Optical Light is flashing, has gone off or has gone red
If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be…
22/03/2022How to connect a PS5 to the internet
Below is a guide to help you connect a PS5 to the internet.
23/03/2022How do I connect my Xbox Series X|S to the internet?
To connect your Xbox Series X|S console to the internet, you can use either a wireless or wired connection to your router.
23/03/2022What are the KCOM broadband and email settings?
All of the settings you need to get online or receive your KCOM emails are listed in this article. Please note that there are no instructions included with these settings,…
23/03/2022Why do I keep getting disconnected?
If you're having trouble keeping connected to the internet, there could be an issue with either your wireless network, or your router's connection to us.
11/01/2023How do I get the best Wi-Fi signal?
We thought it would be helpful to explain how to get the best Wi-Fi signal in your property, so we've put together this article.
16/03/2023How do I disable MESH and Band Steering on a LightHub Zyxel XMG 3927 router?
The new LightHub Zyxel XMG 3927 router comes with MESH and Band Steering enabled by default which helps your devices connect automatically to the best wireless frequency in your home.
23/03/2022How do I change my wireless channel?
To change your wireless channel, you first need to log into your router setup. We have a collection of guides that explains how to do this for routers we've provided.
20/10/2022