• Broadband troubleshooter

    Answer a few questions to help fix common in-home issues.


  • How to get the best out of your Wi-Fi

    Having connection issues? We've got you covered with our Wi-Fi troubleshooting tips and tricks.


  • Broadband buying guide

    There's lots to consider when it comes to broadband. That's why we've put together this guide to de-mystify the world of speeds, data and more.


  • Smart search

    To help you choose the right package, we’ve created a quiz that takes under five minutes to complete.

  • The PRO team

    Get in touch with the PRO team to optimise your home broadband experience.

  • MyTech

    If you've got a problem with your technology, we can help.

  • Help to get online

    Join us to learn how the internet can make your life easier and better.

    How do I login and check my email using webmail?

    16/01/2026

    How do I check or setup my KCOM email?

    30/06/2025

    I've lost my Internet connection, what do I do?

    05/08/2025

    How do I connect my Xbox Series X|S to the internet?

    11/06/2025

    My Optical Light is flashing, has gone off or has gone red

    If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be…

    02/09/2026

    How do I change the wireless name and password on my Technicolor DGA4231, DGA2231 or DWA0120 router?

    To protect your Technicolor router from being accessed wirelessly by unauthorised users, you can change your wireless password. For a personal touch, you can also change your wireless name.

    11/08/2026

    How do I disable MESH and Band Steering on a LightHub Zyxel XMG 3927 router?

    11/06/2025

    What are the KCOM broadband and email settings?

    11/02/2026

    How to connect a PS5 to the internet

    23/03/2022

    How do I change my email password?

    03/02/2026