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  • Broadband troubleshooter

    Answer a few questions to help fix common in-home issues.

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    Having connection issues? We've got you covered with our Wi-Fi troubleshooting tips and tricks.

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  • Broadband buying guide

    There's lots to consider when it comes to broadband. That's why we've put together this guide to de-mystify the world of speeds, data and more.

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    How do I check or setup my KCOM email?

    Checking your KCOM email is quite simple and there are multiple ways to do this.


    I've lost my Internet connection, what do I do?

    If you're having trouble getting onto the internet, there may be several possible reasons.


    My Optical Light is flashing, has gone off or has gone red

    If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be…


    How do I connect my Xbox Series X|S to the internet?

    To connect your Xbox Series X|S console to the internet, you can use either a wireless or wired connection to your router.


    How to connect a PS5 to the internet

    This article is to assist you with connecting your PlayStation to the internet. There are two main ways to connect a PlayStation to the internet. 


    What are the KCOM broadband and email settings?

    All of the settings you need to get online or receive your KCOM emails are listed in this article. Please note that there are no instructions included with these settings,…


    How do I disable MESH and Band Steering on a LightHub Zyxel XMG 3927 router?

    The new LightHub Zyxel XMG 3927 router comes with MESH and Band Steering enabled by default which helps your devices connect automatically to the best wireless frequency in your home.


    How do I change the wireless name and password on my Technicolor DGA4231, DGA2231 or DWA0120 router?

    To protect your Technicolor router from being accessed wirelessly by unauthorised users, you can change your wireless password. For a personal touch, you can also change your wireless name.


    How do I change my wireless channel?

    To change your wireless channel, you first need to log into your router setup. We have a collection of guides that explains how to do this for routers we've provided.


    How do I get the best Wi-Fi signal?

    We thought it would be helpful to explain how to get the best Wi-Fi signal in your property, so we've put together this article.