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  • Broadband troubleshooter

    Answer a few questions to help fix common in-home issues.

  • How to get the best out of your Wi-Fi

    Having connection issues? We've got you covered with our Wi-Fi troubleshooting tips and tricks.

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  • Broadband buying guide

    There's lots to consider when it comes to broadband. That's why we've put together this guide to de-mystify the world of speeds, data and more.

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  • Smart search

    To help you choose the right package, we’ve created a quiz that takes under five minutes to complete.

    Smart search
  • The PRO team

    Get in touch with the PRO team to optimise your home broadband experience.

    Find out how we can help

  • MyTech

    If you've got a problem with your technology, we can help.

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  • Help to get online

    Join us to learn how the internet can make your life easier and better.

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    I've lost my Internet connection, what do I do?

    If you're having trouble getting onto the internet, there may be several possible reasons.


    How do I login and check my email using webmail?

    Our Webmail service lets you check your KCOM emails no matter where you are in the world. You don't need to register for this service - it's provided free of…


    My Optical Light is flashing, has gone off or has gone red

    If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be…


    How to connect a PS5 to the internet

    Below is a guide to help you connect a PS5 to the internet.


    Why do I keep getting disconnected?

    If you're having trouble keeping connected to the internet, there could be an issue with either your wireless network, or your router's connection to us.


    How do I get the best Wi-Fi signal?

    We thought it would be helpful to explain how to get the best Wi-Fi signal in your property, so we've put together this article.


    What are the KCOM broadband and email settings?

    All of the settings you need to get online or receive your KCOM emails are listed in this article. Please note that there are no instructions included with these settings,…


    How do I connect my Xbox Series X|S to the internet?

    To connect your Xbox Series X|S console to the internet, you can use either a wireless or wired connection to your router.


    How do I disable MESH and Band Steering on a LightHub Zyxel XMG 3927 router?

    The new LightHub Zyxel XMG 3927 router comes with MESH and Band Steering enabled by default which helps your devices connect automatically to the best wireless frequency in your home.


    What is an ONT or CTU?

    There are two types of boxes that we attach to your wall during a Lightstream install - one is installed inside your home (called an ONT) and the other is…


    Have a question?

    If you can't find what you are looking for, have connectivity issues, or get a wireless signal to the devices, why not ask KCOM a question.