Broadband speeds explained
Written by KCOM Support on 10/02/2026. Posted in Broadband.
The actual speed you receive can be influenced by a number of factors, such as: connecting wirelessly, the wiring in your home, the device you're using, and the website or services you're connecting to.
Your service can also be affected during peak times and during major events such as TV or sporting events you may experience slower speeds.
If you consistently experience either download or upload speeds that are below the minimum speed that we have confirmed to you, and we are unable to remedy this within 30 days of you telling us about it, you will be able to cancel your agreement without penalty.
Getting the fastest speeds
Are you struggling to get the optimum speed at home? Watch this video to understand how to improve speed to all of your devices.
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