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Account

How do I change my KCOM password?

Your KCOM password is used in three different ways which we explain in this article.

22/03/2022

Changing your package

You can change your Lightstream, broadband or telephone package with us at any time and below is all the information you need about how to go about it.

22/03/2022

What is my KCOM username and password?

Your main KCOM username and password is sent to you via letter or email when you join us.

22/03/2022

Moving Home

We know moving home can be stressful, but here you can find all the information you need to make the move as smooth as possible.

23/03/2022

Flex package information

If you receive financial support, our Flex Packages are a simple, low cost way to help you stay in touch with the people important to you.

21/09/2022

How do I check my bills and manage my account?

You can check your bills and manage your account online by using My Account.

23/03/2022

Updating your account information and payment method

If any of your details have changed, you may need to let us know. We explain how to change most details in this article.

23/03/2022

What's my Account Reference Number?

You can find your account reference number either on your paper bill, or online via My Account.

22/03/2022

How long is my contract?

Your contract length depends on the type of service you have applied for.

23/03/2022

I want to add an authorised contact to my account

Adding an authorised user to your account means they can call up to discuss and make certain changes to your account.

23/03/2022

Have a question?

If you can't find what you are looking for, have connectivity issues, or get a wireless signal to the devices, why not ask KCOM a question.