Pricing updates
If you've received an email or letter from us about changes to your account, but aren't sure what this means for you, use our pricing change chatbot.
Moving home with KCOM
We know how stressful moving can be, so we want to make it as smooth a transition as possible for you.
Notify us of a bereavement
We're sorry to hear that you've experienced a bereavement, find out what to do here.
Changing your package
You can change your Lightstream, broadband or telephone package with us at any time and below is all the information you need about how to go about it.
21/08/2024How do I check my bills and manage my account?
You can check your bills and manage your account online by using our Online Platform
21/08/2024How do I change my Internet password?
Your KCOM password is used in three different ways which we explain in this article.
27/02/2025Moving Home
We know moving home can be stressful, but here you can find all the information you need to make the move as smooth as possible.
21/08/2024What is my router username and password?
Your main KCOM username and password is sent to you via letter or email when you join us.
21/08/2024How long is my contract?
Your contract length depends on the type of service you have applied for.
21/08/2024Flex package information
If you receive financial support, our Flex Packages are a simple, low cost way to help you stay in touch with the people important to you.
07/11/2024Updating your account information and payment method
If any of your details have changed, you may need to let us know. We explain how to change most details in this article.
17/09/2024What's my Account Reference Number?
You can find your account reference number either on your paper bill, or online via My Account.
17/09/2024I want to add an authorised contact to my account
Adding an authorised user to your account means they can call up to discuss and make certain changes to your account.
17/09/2024