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My phone line has a fault

Sometimes you may find that your phone isn't working as you expect and seems to have a fault. Here are some basic steps you can take to find out what's…


Preventing scam and nuisance calls

This article provides information about what KCOM are doing to prevent scam and nuisance calls and also ways you can help prevent them.


How do I test my broadband or phone in the NTE test socket?

If you're having issues with your speed or connection when using your VDSL or ADSL broadband, or you have an issue with your phoneline such as crackling, you can test…


Your Calling features

This article contains information about some of the features you can add to your phone line.


What is Caller Display?

Caller Display lets you see the number of the person calling you. This means you can decide whether to answer the call or let it go to the answering machine…


What does a main telephone socket look like?

The main telephone socket is usually where your telephone line enters your home. If you're living in a new build property, the line coming into your property will most likely…


What is a battery back-up unit (BBU)?

A battery back-up unit (BBU) may be provided by an engineer when we install your full fibre service.


Changing the batteries in my Battery Back-up Unit

Here are some simple guidelines to help you change the batteries in your Battery Back-up Unit (BBU).


Do you maintain my internal wiring?

When we refer to internal wiring, we're talking about any wires inside your home that connect to your phone socket, or your devices. This could be wiring for extension phone…


Report a Scam or Nuisance Call

We know that scam and nuisance calls at best can be annoying and at worst can be malicious. We're doing everything we can to prevent nuisance calls from our network.


Have a question?

If you can't find what you are looking for, have connectivity issues, or get a wireless signal to the devices, why not ask KCOM a question.