Phone
My phone line has a fault
Sometimes you may find that your phone isn't working as you expect and seems to have a fault. Here are some basic steps you can take to find out what's…
23/03/2022Preventing scam and nuisance calls
This article provides information about what KCOM are doing to prevent scam and nuisance calls and also ways you can help prevent them.
23/03/2022How do I test my broadband or phone in the NTE test socket?
If you're having issues with your speed or connection when using your VDSL or ADSL broadband, or you have an issue with your phoneline such as crackling, you can test…
23/03/2022Your Calling features
This article contains information about some of the features you can add to your phone line.
22/03/2022What is Caller Display?
Caller Display lets you see the number of the person calling you. This means you can decide whether to answer the call or let it go to the answering machine…
22/03/2022What does a main telephone socket look like?
The main telephone socket is usually where your telephone line enters your home. If you're living in a new build property, the line coming into your property will most likely…
23/03/2022What is a battery back-up unit (BBU)?
A battery back-up unit (BBU) may be provided by an engineer when we install your full fibre service.
22/03/2022Changing the batteries in my Battery Back-up Unit
Here are some simple guidelines to help you change the batteries in your Battery Back-up Unit (BBU).
22/03/2022Do you maintain my internal wiring?
When we refer to internal wiring, we're talking about any wires inside your home that connect to your phone socket, or your devices. This could be wiring for extension phone…
22/03/2022Report a Scam or Nuisance Call
We know that scam and nuisance calls at best can be annoying and at worst can be malicious. We're doing everything we can to prevent nuisance calls from our network.
22/03/2022Helpful articles
Have a question?
If you can't find what you are looking for, have connectivity issues, or get a wireless signal to the devices, why not ask KCOM a question.