Skip to main content

Understanding your bill

Our aim is to make your bills as simple as possible by only including information that's necessary. Despite this, we get questions about them all the time. Before you contact…


How can I pay my bill?

There are multiple ways that you can pay your bill and each are explained in this article.


How do I change my direct debit details?

You can change the Direct Debit on your account any time.


I need help paying my bill

We understand that personal circumstances can change quickly. Whether it's short term or longer term help you need, we're here to help get your bill payments back on track.


My first bill is higher than I expected

It's common that the first bill you receive after joining us is higher than the stated monthly amount you may have seen on our website. Here's why.


What are Access Charges, Service Charges and Set Up Charges?

This article contains information about Access, Service and Set Up charges for calls made from your landline that may not be included in the cost of your service.