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Understanding your bill

Struggling to understand your bill? Here we'll break down what information your bill contains and what it means.

Understanding your bill

Our aim is to make your bills as simple as possible by only including information that's necessary. Despite this, we get questions about them all the time. Before you contact…


Explained - Your Final Bill

Your final bill will be generated within two weeks of the end date. Any bills that arrive in the meantime will need to be paid.


Paperless Billing FAQs

As we are looking to increase the number of our customers who use our "My Account" page, and receive Paperless Billing from us, we want to make sure all of…


How do I switch to paperless billing?

This article will show you how to change your billing preferences to paperless.


How can I pay my bill?

There are multiple ways that you can pay your bill and each are explained in this article.


How do I change my direct debit details?

You can change the Direct Debit on your account any time.


I need help paying my bill

We understand that personal circumstances can change quickly. Whether it's short term or longer term help you need, we're here to help get your bill payments back on track. If…


My first bill is higher than I expected

It's common that the first bill you receive after joining us is higher than the stated monthly amount you may have seen on our website. Here's why.