Skip to main content



How can I pay my bill?

There are multiple ways that you can pay your bill and each are explained in this article.


How do I change my direct debit details?

You can change the Direct Debit on your account any time.


I need more time to pay my bill

If you're having trouble paying your bill, contact us. We understand that circumstances can change and the earlier you contact us, the more we can do to help.


My first bill is higher than I expected

It's common that the first bill you receive after joining us is higher than the stated monthly amount you may have seen on our website. Here's why.


What are Access Charges, Service Charges and Set Up Charges?

This article contains information about Access, Service and Set Up charges for calls made from your landline that may not be included in the cost of your service.


What is a Personal Numbering Service?

A Personal Numbering Service is typically identified as a number that starts 070.

Have a question?

If you can't find what you are looking for, have connectivity issues, or get a wireless signal to the devices, why not ask KCOM a question.