Skip to main content

  • 2024 Pricing Changes

    Take a look at our 2024 Pricing Changes FAQs to find out what this means for you.

    View FAQs

  • 2024 Pricing Changes Chatbot

    Want to find out more about our 2024 Pricing Changes? Answer a few simple questions to find out how this impacts you.

    View Chatbot

  • How can I pay my bill?

    There are multiple ways that you can pay your bill and each are explained in this article.


    View guide

    Understanding your bill

    Struggling to understand your bill? Here we'll break down what information your bill contains and what it means.

    Understanding your bill

    Our aim is to make your bills as simple as possible by only including information that's necessary. Despite this, we get questions about them all the time. Before you contact…

    06/09/2023

    Explained - Your Final Bill

    Your final bill will be generated within two weeks of the end date. Any bills that arrive in the meantime will need to be paid.

    02/05/2023

    How do I switch to paperless billing?

    This article will show you how to change your billing preferences to paperless.

    19/10/2023

    Paperless Billing FAQs

    As we are looking to increase the number of our customers who use our "My Account" page, and receive Paperless Billing from us, we want to make sure all of…

    06/10/2023

    How can I pay my bill?

    There are multiple ways that you can pay your bill and each are explained in this article.

    13/06/2022

    How do I change my direct debit details?

    You can change the Direct Debit on your account any time.

    20/10/2022

    I need help paying my bill

    We understand that personal circumstances can change quickly. Whether it's short term or longer term help you need, we're here to help get your bill payments back on track. If…

    11/08/2023

    My first bill is higher than I expected

    It's common that the first bill you receive after joining us is higher than the stated monthly amount you may have seen on our website. Here's why.

    01/11/2022

    Change your cookie preferences.