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Report a nuisance or scam call

Help us block scammers on our network by reporting a scam call here.
Report a scam call

Report a nuisance or scam call

Let KCOM know of a potential nuisance or scam so we can investigate the numbers used and aim to block them from our network. The information you give helps us to investigate before it can become a nuisance or scam to others.

Please note: KCOM will not contact you unless further information is required. We cannot help with lost funds or stolen information, please contact your bank in these circumstances.

For further support and information about scam calls, visit www.actionfraud.police.uk.

KCOM will not pass these details onto any third party. KCOM will not contact you regarding the nuisance call you have reported and is unable to investigate any financial loss you may have suffered (we would encourage you to contact the police or your bank in these circumstances).

KCOM takes privacy seriously. The personal data we collect, the way in which we will collect it and how we use that personal data will depend on the reason for which we have gathered it in the first place. For more information on how we will use personal data, please view our privacy notice.

Protecting yourself

Scammers manipulate people by "pushing their buttons" to produce the response they want (usually for financial gain). To avoid being scammed and stop scammers in their tracks, you need to know how to avoid them and how to protect yourself.

  • Young smiling woman using laptop

    Only enter your contact details on website forms that you trust.
  • Woman speaks on a mobile phone

    Call the police if you receive ANY threatening, abusive or obscene phone calls.
  • Employees wearing headsets working in a call centre
    Keep existing service providers updated with how you like to be contacted.
  • Man looks at mobile phone whilst on the bus
    Don't call back anyone on numbers that you don't recognise, they could be fraudulent.
  • Man speaks on the phone and writes notes whilst working at a desk
    Be cautious of giving personal details over the phone. If in doubt, advise the caller that you will call back and use the official number found in your telephone book or on the official website (a genuine caller will not mind this).

    Find out about how to recognise and avoid phishing scams

    Read article

    Recent and common scams

    More often than not scammers are trying to obtain banking information so that they can defraud their victim. There are numerous variations on a theme for the stories they fabricate but they often fall into the camps of directly tricking the victim into volunteering their bank or credit card information, or installing malware on the victim’s computer that allows them to secretly gather it. Examples of these scams include:

    • Amazon Prime renewal subscription scam

      This scam involves the called party receiving an automated call that plays a message advising that their Amazon Prime subscription has been renewed and a charge for the service made. The called party is asked to ‘press 1’ to speak to a customer service representative if they believe this is incorrect. The scammer then poses as an Amazon representative, advises that Prime was purchased fraudulently by someone and they offer to correct the problem by accessing the customer’s computer to fix a security flaw. Software is then installed on the computer that monitors for personal information including bank log-on information.

      Read more

    • Telephone and/or broadband termination scam

      A call, often automated, will be received advising that due to non-payment, illegal usage of the service, or a ‘compromised’ internet or computer their telephone and or broadband services will be terminated. Sometimes the message advises BT are making the call, other times it might say KCOM or it might even simply say Internet Service Provider (ISP) in order to be vague. Similarly to the Amazon Prime scam, the called party is invited to ‘press 1’ to speak to a customer service representative to discuss. That ‘ISP representative’ will then try to con the victim into allowing access to their devices to install malware, or try to obtain payment details from the victim verbally.

    • Other known scams

      Visa/Mastercard/Bank scam: A payment of £600 has been made, press 1 to prevent it.

      HMRC/Inland Revenue: There is a legal case being pursued for outstanding tax, press 1 to speak to someone.