Enterprise Solutions
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Cloud Native Innovation
We’re helping customers build the features and services they need, specifically for the cloud. Our application knowledge and cloud experience means we can build new concepts and deploy services faster than ever before. We help you deliver on the business opportunities of adopting a cloud-native strategy, and develop the path that’s required to help get you there.
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Multi-Cloud and Contact Managed Services
We provide an effective managed services programme to unlock all the benefits of the cloud. We work with an ecosystem of industry-leading partners to manage, integrate and optimise innovative multi-cloud and contact deployments. We provide a single managed service wrapper on deployments from multiple providers, which means you only have to deal with a single point of contact and one unified SLA.
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Customer Contact Services
We help you transform your contact centre to deliver highly personalised customer experiences. With an ecosystem of industry-leading partners, we design, architect and deliver fully scalable customer contact environments. Our skilled and experienced teams eliminate complexity to improve response times, speed up decision-making and drive efficiencies.
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Further solutions
We offer a full range of services to help organisations re-imagine business outcomes. From identity management and managed services to data analytics, our expert teams can help build a strategy that will deliver on your business goals.
Latest news, events and opinions from KCOM
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Opinion
12 August 2019
Public cloud for public sector: making IT work for local authorities
Councils need to modernise their services so are trying to embrace new digital capabilities, but many don’t have the finance to invest in new private systems. So what do councils do? Does the answer lie in public cloud?
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Opinion
7 August 2019
Just do it: Cloud migration the lift, shift and refactor way
Say ‘cloud’ and by now anyone in the tech sector – and a good few people outside it – will be able to rattle off the benefits. Security, scalability, flexibility, resilience, cost-efficiency. Cloud is no longer a challenger delivery model – increasingly, it’s the dominant way of doing things.
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Opinion
6 August 2019
How AI-driven contact can revolutionise your customer relationships
When we hear “AI”, we know we’re supposed to see it as the answer to any and all business problems, whatever the industry. However, there are good business reasons why AI remains in the realm of hype rather than frontline use.
