Enterprise Solutions
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Cloud Native Innovation
We’re helping customers build the features and services they need, specifically for the cloud. Our application knowledge and cloud experience means we can build new concepts and deploy services faster than ever before. We help you deliver on the business opportunities of adopting a cloud-native strategy, and develop the path that’s required to help get you there.
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Multi-Cloud and Contact Managed Services
We provide an effective managed services programme to unlock all the benefits of the cloud. We work with an ecosystem of industry-leading partners to manage, integrate and optimise innovative multi-cloud and contact deployments. We provide a single managed service wrapper on deployments from multiple providers, which means you only have to deal with a single point of contact and one unified SLA.
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Customer Contact Services
We help you transform your contact centre to deliver highly personalised customer experiences. With an ecosystem of industry-leading partners, we design, architect and deliver fully scalable customer contact environments. Our skilled and experienced teams eliminate complexity to improve response times, speed up decision-making and drive efficiencies.
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Further solutions
We offer a full range of services to help organisations re-imagine business outcomes. From identity management and managed services to data analytics, our expert teams can help build a strategy that will deliver on your business goals.
Latest news, events and opinions from KCOM
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Opinion
16 September 2019
Changing face of Managed Services in a Cloud Contact Centre
The world of contact centres is starting to change. Traditional IT has seen a dramatic shift to the cloud over the last couple of years, but the contact space has lagged. The momentum is finally starting to build, with the release of disruptive services such as Amazon Connect.
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Opinion
11 September 2019
Personalising customer contact: a customer in need
When deployed carelessly, automation can erect a barrier between a company and its customers and deliver a diminished or unfair experience to the most vulnerable. Organisations must have the safeguards in place to ensure this doesn’t happen.
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Opinion
3 September 2019
Preparing employees for the future of customer contact
In the fast-moving new age of communication, what role does the call agent have? With the steady decline of call interactions and the emergence of channels that need no human intermediary, are agents in danger of being automated out of existence?
