Access Charge Change Notices

Previous notices

New services and strategic IT developments

Previous notices new services

Changes to ECAS and EDAS leased line pricing – 30/06/22

KCOM Connect Broadband Fibre Residential Special Offer July 1 2022

PSTN Migration Plans 23/05/22

Changes to Wholesale FibreLine Local Access 01/05/22

Following the Wholesale Fixed Telecoms Market Review publication in October 2021, KCOM was required to modify its WFLLA offering by providing an option for an access seeker to locate its equipment anywhere in the Hull Area. 

We are now amending this Reference Offer for Wholesale FibreLine Local Access to widen the options for location of CP equipment when accessing the KCOM Hull Area broadband network. CPs will be able to  choose whether to co-locate in KCOM Exchanges or remotely at another location in the Hull Area.  KCOM has also developed an Ancillary Services Agreement  to support the provision of Wholesale FibreLine Local Access in KCOM Exchanges. From 1 May 2022, the revised Reference Offer for Wholesale FibreLine Local Access is available through the links opposite. 

Changes to ADSL service agreements and business ADSL pricing 01/05/22

Business Broadband Special Offer 01/05/22

Withdrawal of IPHealthline and IPLine Internet Access – 12/04/22

Changes to Wholesale Ancillary Services – 01/04/22

Changes to Wholesale Ancillary Services – 31/03/22

On 11 March 2022 KCOM published a new Reference Offer for the Ancillary Services. 

We are now amending this Reference Offer to allow for its use as a connectivity option for services provided pursuant to the Reference Offer for Wholesale FibreLine Local Access. From 1 May 2022, the Reference Offer for Accommodation Services will be withdrawn and WFLLA connectivity within KCOM Exchanges will be provided pursuant to the Reference Offer for Ancillary Services. 

The revised Reference Offer, extending the list of Associated Services to incorporate WFLLA is available through the links below.

Special Offers Expansion Area Broadband April 2022 – 10/03/22

March 2022 Broadband Offer

Changes to Data Connect and Data Direct Access Services (lease line) pricing – 17/02/22

Changes to Wholesale Fibre Line Local Access end user connection pricing – 14/02/22

Changes to Voice Products : KCOM Line Rental - 02/02/22

Connect Broadband Fibre Residential Packages March 2022 – 02/02/22

Connect Broadband ADSL Residential Services January 2022 – 06/12/21

Call Waiting on Voice over Fibre Lines - 22/11/21

Special Offers Broadband January 2022 – 01/12/21

Special Offers Broadband November 2021 - 01/10/2021

Changes to Broadband Products: KCOM Wholesale FibreLine Access (WFLA) - 27/08/2021

Changes to Voice Products: KCOM Line Rental and Connect Business Voice 12/07/2021

Changes to Connect Business Broadband Products - 09/06/2021

Withdrawal of residential bundles - 27/05/2021

Changes to Voice Products: KCOM Line Rental and Connect Business Voice - 05/2021