Notices

Changes to Leased Line Services 10/01/25

Changes to Ethernet Services 10/01/25

Changes to WFLLA 18/12/24

Changes to WFLLA 11/11/24

Connect Fibre Residential and Connect Business Complete Special Offers 11/10/24

Wholesale FibreLine Local Access Special Offer 11/10/24

Changes to Connect Business Voice 30/08/24

Changes to Wholesale Line Rental 30/08/24

Changes to Business Voice Reseller 30/08/24

Changes to KCOM Line Rental contract for One Touch Switch 21/08/24

Changes to Wholesale FibreLine Local Access contract for One Touch Switching 21/08/24

Price Changes to Suspend & Resume 12/07/24

Changes to Connect Broadband Plus rental charges 28/06/24

Changes to Wholesale FibreLine Local Access Rental Charges 19/06/24

Wholesale FibreLine Local Access Special Offer 28/05/24

KCOM Connect Fibre Business Complete Special Offer 28/05/24

Changes to Ancillary Services Charges 05/02/24

Changes to Dark Fibre Rental Charges 05/02/24

Changes to OWAS Rental Charges 05/02/24

Changes to Leased Line (SDH) Rental Charges 05/02/24

Changes to Leased Line Rental Charges (Ethernet) 05/02/24

Proposed Changes to KCOM Reference Offer for the Provision of Leased Line and Ethernet Services 17/01/24

Changes to 1Gb Leased Line Contract Length Options 17/01/24

KCOM Connect Fibre Complete Special Offer 03/01/24

Changes to 10Gb Leased Line Contract Length Options 03/01/24

Proposed Changes to KCOM Reference Offer for the Provision of Leased Line and Ethernet Services - 20/11/23

Stop Sell on ISDN2 27/10/23

Changes to Broadband Products 26/09/23

Proposed Changes to KCOM Reference Offer for the Provision of Leased Line and Ethernet Services - 20/09/23

Changes to KCOM Wholesale Connect Business Voice 01/09/23

Changes to KCOM Wholesale Line Rental 01/09/23

Bandwidth Special Offer. Amendment to ACCN 2023 01 of 04/07/23

Changes to KCOM Wholesale FibreLine Local Access 03/08/23

Changes to KCOM Connect Broadband Fibre Residential 03/08/23

KCOM Connect Fibre Business Complete Special Offer 01/08/23

KCOM Connect Broadband Fibre Residential Special offer 14/07/23

Bandwidth Special Offer 04/07/23

Changes to Charges for Suspension and Resumption of Broadband and Voice Services 04/07/23

End of Life Notice for Carrier Pre-select and Indirect Access 24/05/23

Changes to KCOM Connect Fibre Landlord 28/04/23

Introducing our new router 31/03/23

Changes to KCOM Connect Broadband Fibre Residential 31/03/23

Changes to KCOM Connect Fibre Business Complete 31/03/23

KCOM Connect Fibre Business Complete Special Offer 03/03/23

Changes to Leased Line (SDH) Rental Charges 23/02/23

Changes to Ancillary Services Pricing 23/02/23

KCOM Connect Fibre Business Complete Special offer 03/02/23

KCOM Connect Broadband Fibre Residential Special offer 03/02/23

End of Life Notice for ADSL 31/01/23

End of Life Notice for ISDN2 ISDN30 and Centrex 31/03/23

Changes to Optical Wave Access Service 30/01/23

Changes to Wholesale Connect Broadband Max 27/01/23

Changes to Wholesale Connect Broadband Plus 27/01/23

Changes to Wholesale Connect Business Voice 27/01/23

Changes to Wholesale FibreLine Local Access 27/01/23

Changes to Wholesale Line Rental 27/01/23

Changes to Wholesale IPLine 27/01/23

KCOM Connect Fibre Landlord Basic Special Offer 26/01/23

Changes to Leased Line Rental Charges 17/01/23

Changes to Leased Line Connection Charge Structure 22/12/22

Changes to Wholesale FibreLine Local Access 21/12/22

Christmas data cap suspension in the Hull Area 16/12/22

Changes to KCOM Line Rental Services 07/12/22

Changes to KCOM IPLine Services 07/12/22

Changes to Wholesale FibreLine Local Access 25/11/22

Changes to Wholesale FibreLine Access 25/11/22

KCOM Connect Broadband Fibre Residential Special Offer 14/11/22

Changes to Connect Broadband Fibre Prices 01/11/22

Changes to Ancillary Services Pricing 28/10/22

KCOM Connect Broadband Fibre Residential Special Offer 20/10/22

KCOM Connect Fibre Business Complete November Special Offer 14/10/22

KCOM Connect Fibre Landlord November Special Offer 14/10/22

KCOM Connect Broadband Fibre Residential Special Offer October 22 30/09/22

KCOM Connect Broadband Fibre Residential Special Offer September 22 01/09/22

Changes to Wholesale FibreLine Local Access pricing 19/08/22

Changes to Wholesale FibreLine Access pricing 19/08/22

Changes to Broadband Products: KCOM Connect Fibre Business Complete 19/08/22

Introduction of Dark Fibre 01/08/22

Following publication of the Hull Area Wholesale Fixed Telecoms Market Review 2021-26 in October 2021, KCOM was required to develop and provide a Dark Fibre service in the Hull Area.

The Dark Fibre service is available from 1 August 2022 and provides installation and maintenance of a fibre optic cable end to end between two addresses in the Hull area. The Reference Offer for Dark Fibre and associated documents are available through the links opposite. 

Proposed Changes to Reference Offer for the Provision of Leased Lines and Ethernet Services – 30/06/22

Changes to ECAS and EDAS leased line pricing – 30/06/22

Changes to Broadband Products 16/06/22

Changes to Ancillary Services 01/06/22

KCOM Connect Broadband Fibre Residential Special Offer July 1 2022

PSTN Migration Plans 23/05/22

Changes to Wholesale FibreLine Local Access 01/05/22

Following the Wholesale Fixed Telecoms Market Review publication in October 2021, KCOM was required to modify its WFLLA offering by providing an option for an access seeker to locate its equipment anywhere in the Hull Area. 

We are now amending this Reference Offer for Wholesale FibreLine Local Access to widen the options for location of CP equipment when accessing the KCOM Hull Area broadband network. CPs will be able to  choose whether to co-locate in KCOM Exchanges or remotely at another location in the Hull Area.  KCOM has also developed an Ancillary Services Agreement  to support the provision of Wholesale FibreLine Local Access in KCOM Exchanges. From 1 May 2022, the revised Reference Offer for Wholesale FibreLine Local Access is available through the links opposite. 

Changes to ADSL service agreements and business ADSL pricing 01/05/22

Business Broadband Special Offer 01/05/22

Withdrawal of IPHealthline and IPLine Internet Access – 12/04/22

Changes to Wholesale Ancillary Services – 01/04/22

Special Offers Expansion Area Broadband April 2022 – 10/03/22

March 2022 Broadband Offer

Changes to Data Connect and Data Direct Access Services (lease line) pricing – 17/02/22

Changes to Wholesale Fibre Line Local Access end user connection pricing – 14/02/22

Changes to Voice Products : KCOM Line Rental - 02/02/22

Connect Broadband Fibre Residential Packages March 2022 – 02/02/22

Connect Broadband ADSL Residential Services January 2022 – 06/12/21

Call Waiting on Voice over Fibre Lines - 22/11/21

Special Offers Broadband January 2022 – 01/12/21

Special Offers Broadband November 2021 - 01/10/2021

Changes to Broadband Products: KCOM Wholesale FibreLine Access (WFLA) - 27/08/2021

Changes to Voice Products: KCOM Line Rental and Connect Business Voice 12/07/2021

Withdrawal of residential bundles - 27/05/2021

Changes to Connect Business Broadband Products - 09/06/2021

Changes to Voice Products: KCOM Line Rental and Connect Business Voice - 05/2021