Moving Home

We know moving home can be stressful, but here you can find all the information you need to make the move as smooth as possible.

1. Transferring Your Services to Your New Address
2. Unable to Transfer Your Services to Your New Address

Transferring Your Services to Your New Address

Moving to a new home? There are several easy ways to notify us about your move. The quickest method is to complete our Moving Home form. Alternatively, you can visit our Contact Us page. Please note that processing your house move over the phone may take approximately 45-50 minutes.

Please allow a minimum of six working days for us to transfer your services to your new address. Additional appointments may be required for our engineers to set up your services, which could extend the transfer time beyond six working days.

Unable to Transfer Your Services to Your New Address

If you’re moving outside of the KCOM network area or to an address where our services are not available, we will need to close your account. Please provide 30 days' notice to cancel your account. If you are currently in a contract, early termination fees may apply. You can learn more about early termination fees here.

For further assistance, please visit our Contact Us page.