Moving Home
Written by KCOM Support on 18/09/2025. Posted in Account.
We know moving home can be stressful, but here you can find all the information you need to make the move as smooth as possible.
Transferring Your Services to Your New Address
Moving to a new home? No problem! Give our dedicated House Move Team a call on 01482 223247, and we will make sure moving home has never been easier. Our opening hours are Monday - Friday 08:30 - 17:00.
Though we may be able to get you up and running sooner, please allow up to 6 working days for your services to switch. In some instances, additional appointments may be required for our engineers to get your services up and running, which could extend the transfer time beyond 6 working days. Give us a call and we'll be happy to help.
Unable to Transfer Your Services to Your New Address
If you’re moving outside of the KCOM network area or to an address where our services are not available, we will need to close your account. Please provide 30 days' notice to cancel your account. If you are currently in a contract, early termination fees may apply. You can learn more about early termination fees here.
For further assistance, please visit our Contact Us page.
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