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Updates

  • Planned maintenance on 21st and 23rd March: We are carrying out maintenance works on our infrastructure in in HU1-HU7, HU9-HU10, HU13- HU17 and HU20, and YO25. This is part of our continuing investment in the network that will improve even further the reliability and performance of our network, including the prevention of future service impacting issues such as the one you may have experienced on 19 February.
  • Account changes: Throughout January, February and March we are contacting customers about their contract options by letter or email (via customerupdate@kcom.com), asking them to visit recontract.kcom.com. Please be aware that during this time we are expecting a high number of calls, so it might take longer to get in contact with us. For help and support please visit our 2023 pricing changes FAQ page.
  • Live Chat: Please be aware, our Live Chat service is currently unavailable until further notice.

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Customer services and sales

Mon-Fri: 8am - 8pm
Sat: 8am - 5pm
Sun: 10am - 4pm

Tech support

Mon-Fri: 8am - 8pm
Sat: 8am - 6pm
Sun: 8am - 6pm

Paying a bill

24 hours a day, 7 days a week

Landline faults

From KCOM Landlines
Dial 151
24 hours a day, 7 days a week

Flex Sales

Mon-Fri: 8am - 8pm
Sat: 8am - 5pm
Sun: 10am - 4pm

Sign language interpreter

Did you know that we’re able to offer British Sign Language interpreters through the InterpretersLive! Service? It’s available Monday to Friday, between 8am and 9pm, and between 9am and 6pm Saturday and Sunday. If an interpreter isn’t available straight away, you can hold or retry the call later.

Find out more about InterpretersLive!

Contact us

Alternatively, fill in the form below and we'll aim to respond within two working days.

Come for a chat

If you'd prefer to speak to us in person, our shop is open 9:30am-4:30pm Monday to Friday. We're located at 37 Carr Ln, Hull, HU1 3RE.

Device set-up is currently unavailable due to COVID restrictions, and we'd ask that you continue to contact us online or by telephone wherever possible.