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Improving our services (December 3, 6, 7, 8 and 9)

We're investing in our service and computer systems to give our customers the best broadband experience possible. That's why for five days (Dec 3, 6, 7, 8 and 9) our teams are taking part in new training to adopt and launch these new systems and make sure we can provide the best customer service going forward. Don't worry, you can still contact us if you have a problem, but please be patient if we take a little longer than usual to answer your call or respond to your message.

Speak to us online

Live chat

Chat with one of our customer service advisors online.

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Email us

Send us a message at and we'll respond within two working days.

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Help us direct you to the right department

Vulnerable customers and NHS employees

Mon-Fri: 7am - 10pm
Sat: 7am - 6pm
Sun: 8am - 6pm

Customer services and sales

Mon-Fri: 8am - 8pm
Sat: 8am - 5pm
Sun: 10am - 4pm

Tech support

Mon-Fri: 7am - 10pm
Sat: 7am - 6pm
Sun: 8am - 6pm

Paying a bill

24 hours a day, 7 days a week

Landline faults

From KCOM Landlines
Dial 151

24 hours a day, 7 days a week

Sign language interpreter

Did you know that we’re able to offer British Sign Language interpreters through the InterpretersLive! Service? It’s available Monday to Friday, between 8am and 9pm, and between 9am and 6pm Saturday and Sunday. If an interpreter isn’t available straight away, you can hold or retry the call later.

Find out more about InterpretersLive!

Contact us

Alternatively, fill in the form below and we'll aim to respond within two working days.

KCOM takes privacy seriously. The personal data we collect, the way in which we will collect it and how we use that personal data will depend on the reason for which we have gathered it in the first place. For more information on how we will use personal data, please view our privacy notice.

Come for a chat

If you'd prefer to speak to us in person, our shop is open 9:30am-4:30pm Monday to Friday. We're located at 37 Carr Ln, Hull, HU1 3RE.

Device set-up is currently unavailable due to COVID restrictions, and we'd ask that you continue to contact us online or by telephone wherever possible.