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Updates

  • Live Chat: Please be aware, our Live Chat service is currently unavailable until further notice.
  • KCOM Research Survey: We have recently sent a customer feedback survey to a selection of our customers. If you have received a request to participate, this a genuine KCOM survey and we would really appreciate your honest feedback. If you are still unsure, please complete the form on this page to get in touch.

  • How do I know if KCOM are calling me: KCOM will call you from this number (01482 293879) when asking you to complete your Copper-to-Fibre migration
  • 2024 Pricing Changes (CPI+): We have started informing customers about our upcoming pricing changes, and what this will mean. If you would like to learn more and find out how this may impact you, please take a look at our chatbot here
  • Temporary change to opening hours: Please be advised our customer service department will be closed on Sundays until further notice.

Opening Hours

Customer services and sales


Mon-Fri: 8am - 8pm 
Sat: 8am - 5pm
Sun: 10am - 4pm (Customer Service closed)

Tech support


Mon-Fri: 8am - 8pm
Sat: 8am - 6pm
Sun: 8am - 6pm

Paying a bill


24 hours a day, 7 days a week

Landline faults

From KCOM Landlines
Dial 151

24 hours a day, 7 days a week

Flex Sales


Mon-Fri: 8am - 8pm
Sat: 8am - 5pm
Sun: 10am - 4pm

Landline Switchover


Mon-Fri: 9am - 6pm
Sat: 9am - 6pm
Sun: 9am - 6pm

Sign language interpreter

Did you know that we’re able to offer British Sign Language interpreters through the InterpretersLive! Service? It’s available Monday to Friday, between 8am and 9pm, and between 9am and 6pm Saturday and Sunday. If an interpreter isn’t available straight away, you can hold or retry the call later.

Find out more about InterpretersLive!

Come in for a chat

If you'd prefer to speak to us in person, our shop is open 9:30am-4:30pm Monday to Friday. We're located at 37 Carr Ln, Hull, HU1 3RE.