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Flex package information

Written by KCOM Support on 07/11/2024. Posted in Account.

If you receive financial support, our Flex Packages are a simple, low cost way to help you stay in touch with the people important to you.

You can view and apply for our low-cost telephone and full fibre Flex packages by visiting our Flex Packages page. Please note that these packages are subject to eligibility criteria, which you can find below.

Information Icon Important Information

This package includes 750 minutes to UK landlines and mobiles per month.

Once this inclusive allowance has been used, calls are charged until a total spend of £10 is reached. This means customers pay a maximum of £10 a month for calls, subject to a fair usage policy, which can be viewed in the General Notices.

Eligibility Criteria for Flex Packages

Our Flex Packages are available to customers who meet the following eligibility criteria:

  • Income Support
  • Pension Credit
  • Job Seekers Allowance
  • Housing Benefit
  • Personal Independence Payment
  • Disability Living Allowance
  • Attendance Allowance
  • Universal Credit, with zero earnings*
  • Care Home residents and Lifeline customers referred via Social Services
  • Care Leavers
  • Employment and Support Allowance (ESA) (Income-related)
  • Individuals on the Government's Coronavirus (COVID-19) Shielded Patients List

*This means the person claiming Universal Credit doesn’t receive any earnings from employment during their assessment period.

Applicants must provide proof of eligibility with their application. The person eligible must also be the person whose name appears on the bill.

Who Cannot Apply for Flex Packages?

We cannot provide Flex Packages if:

  • You cannot provide evidence of eligibility or are not the person named on the bill
  • You already have a telephone service from another supplier
  • You have more than one line at the same or different premises (unless responsible for a relative's bill)
  • Your line is an ISDN line
  • Your line is used exclusively for a burglar alarm or monitoring services
  • You have ceased and re-provided service in the last 3 months
  • Your service has been restricted due to unpaid bills

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