What are Access Charges, Service Charges and Set Up Charges?
Written by KCOM Support on 29/10/2025. Posted in Billing.
Access Charges and Service Charges
Calls to Service Numbers consist of a pence per minute Access Charge from KCOM, plus a Service Charge set up by the company you call.
Details of the Service Charge band that applies to each number range can be found on our Price Manual here.
The pricing for each Service Charge band and Access Charge can be found on our Price Manual here.
Set Up Charges
For Set Up Charges, take a look on page 2 of our Price Manual here.
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