What are Access Charges, Service Charges and Set Up Charges?

This article contains information about Access, Service and Set Up charges for calls made from your landline that may not be included in the cost of your service.

Access Charges and Service Charges

Calls to Service Numbers consist of a pence per minute Access Charge from KCOM, plus a Service Charge set up by the company you call.

Details of the Service Charge band that applies to each number range can be found on our Price Manual here.

The pricing for each Service Charge band and Access Charge can be found on our Price Manual here.

Set Up Charges

For Set Up Charges, take a look on page 2 of our Price Manual here.