Our aim is to make your bills as simple as possible by only including information that's necessary. Despite this, we get questions about them all the time. Before you contact us however, we've put together the following guide, to highlight some of the key information and what it means.
- Video Explanation
- Front page
- Page 2
- Page 3
The bills we send you contain some important information. Here we'll break down what information your bill contains and what it means.
- Service Charges tell you the period you're being billed for, normally one month. If you've recently joined KCOM or have changed your package, this period may cover more than one month, resulting on the Total Amount Due being higher.
- This section also shows you the date of your bill and in the example shown, when approximately your payment will be collected by direct debit. If you're not a direct debit customer, it will inform you when your payment is due to reach us.
It's important that we tell you of about any changes to your service. In the section below we like to check we have your contact details up to date. If they are great, no further action is required if not, this shows you the way's in which you can update them.
This section contains the information on the services, extra charges and credits for your account.
You'll see the monthly rolling services first, after which you'll see any extra charges, for example calls, and then you'll see the credits which have been applied for call bolt-ons and other discounts such as direct debit and paper-free billing.
Your total savings are also shown in section 3.
We hope this article has helped you to understand your bill. If you still have questions, please visit our contact us page