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How do I divert my calls?

Written by KCOM Support on 29/04/2025. Posted in Phone.

Every time you use this service, you'll be charged for the cost of the diverted call. For example, if you're normally charged X amount for calling a mobile number from your landline, you'd be charged this amount every time you divert a call from your landline to a mobile number.

Setting up a divert is easy - just follow these simple instructions.

Basic call diversion

Automatically transfers all of the calls made to your number to another number

Lift receiver and wait for the dial tone, then:

  • To set to, dial: 
    *
    2
    1
    *
     new number 
    #
  • To check, dial: 
    *
    #
    2
    1
    #
  • To cancel, dial: 
    #
    2
    1
    #

Diversion No Reply

Automatically transfers calls if your phone is not answered within 15 seconds

Lift receiver and wait for the dial tone, then:

  • To set to, dial: 
    *
    6
    1
    *
     new number 
    #
  • To check, dial: 
    *
    #
    6
    1
    #
  • To cancel, dial: 
    #
    6
    1
    #

Diversion on Busy

Automatically diverts calls to another pre-selected number if your phone is engaged

Lift receiver and wait for the dial tone, then:

  • To set to, dial: 
    *
    6
    7
    *
     new number 
    #
  • To check, dial: 
    *
    #
    6
    7
    #
  • To cancel, dial: 
    #
    6
    7
    #
 

Things to note

  • You can still make outgoing calls
  • You can only enter a maximum of 16 digits when diverting a call out of the KCOM Home area, so unfortunately you cannot divert your calls overseas
  • Make sure the number you're diverting your calls to can handle them otherwise the divert may fail
  • Do not divert calls to a number that is already diverting calls to another number

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